Customer Service Technician
Resume:
San T. Lamb Jr.
**** ******* **., ******, ** ****4
********@*****.***
OBJECTIVE: To obtain an entry-level position that will allow me to use my customer service, technical and analytical skills.
EDUCATION:
Southern High School Durham, NC 1994-1998
H.S. Diploma
WORK EXPERIENCE:
WakeMed Hospitals Raleigh, NC 8/12-10/12
Materials Product & Support Rep.
• Performs duties in computerized order entry.
• Pull outbound orders for Patients in the operating room.
• Distributing supplies and equipment.
• Shipping and receiving of hospital merchandise and in maintaining good inventory management processes.
• Meeting supply needs with prompt delivery.
• Assuring accuracy of issues and insurers the good working order and availability of equipment.
• Comprehend basic warehouse layout of bins and items, including overstock and secondary bin locations.
• Interact with Inventory Control Specialist daily to ensure accurate inventory.
Gulf South Medical Supply Raleigh, NC 4/07- 11/10
PSS Pick Worker
• Pull outbound orders
• Check and verify inventory quantities in system
• Knowledge of NDC #’s, hard to pick items, special category and specific items such as Abbott kits.
• Watch unit of measure, expiration dates, lot numbers, product rotation (FIFO) and damaged products.
• Comprehend basic warehouse layout of bins and items, including overstock and secondary bin locations.
• Interact with Inventory Control Specialist daily to ensure accurate inventory.
• Maintain high productivity, quality and accuracy.
• Forklift certification and equipment maintenance.
• Understand HazMat, shipping requirements and the associated regulations.
• Maintain cleanliness of aisles, bins, packing stations and other areas on the shipping dock.
• Observation of Safety regulations, understanding of OSHA requirements, proper manual lifting techniques.
• Maintain the security of the shipping dock
• Identify variables or exceptions to normal processing.
• Take appropriate resolution of problems.
• Packing and checking outbound orders.
• Understand proper packaging materials and procedures, including weights, temperature requirements, corrugated boxes,
labels, and proper routing.
• Read and understand the pick ticket, including special instructions, Next Day Air, Second Day Air.
• Operating a banding / strapping machine.
• Operating a UPS or FedEx manifesting machine.
• Maintain and stock proper inventory of packing supplies.
Aerotek/Solectron Cary, NC 7 /04-3/07
Production Test Technician I
• Framed assembly and testing of various computer models
• Daily interaction with customer representatives
• Used MAX, SAP and QMS based test procedures/maintenance information manuals
• reviews all process specifications to determine if they accurately reflect the process requirements and test techniques.
• Ensured that test and burn-in processes are within all safety, ISO-9000 and BABT compliance.
• Reviewed quality yields and develops corrective actions to eliminate any yield detractors, further improves the process
a nd product reliability.
• Assisted with the fabrication and development of new equipment, fixtures and test programs,
• engineering and the development labs with all new product introduction and development
• Performed high-level repair, format and "build" software per unit configuration and connect hardware (cables) between
m ultiple units and bynets.
• Configured/flashes firmware on the CMIC Sub-assembly and connects twisted pair and BNC Ethernet connections between
u nit(s).
• Sets-up complex Disk Arrays, troubleshoots/debugs at multiple system levels and performs module verification
• Periodically evaluated new equipment and develops a realistic and cost effective capitol justification for purchasing this
e quipment.
• Coordinated the development of disaster recovery plans for each test and burn-in process within the area of responsibility.
• Utilized ability to read drawings and use measurement instruments
Gilmore Global Logistics Services, Inc. Morrisville, NC 7/03-5/04
Warehouse Technician
• Maintained inventory for all shipping and receiving of outgoing media materials
• Prepared orders for shipping
• Performed audits to ensure quality and appropriate materials are delivered as requested
• Daily use of FedEx and UPS software to ship all materials
• Utilized use of standard forklift
Fred Anderson Toyota Raleigh, NC 10/02-3/03
NC Inspector/Lube Technician
• Performed state inspections of automobiles to ensure environment safety and proper working condition of automobile.
• Repaired, rotated and balanced tires
• Completed oil change services
• Ran minor diagnostic tests on automobiles
Thompson-Cadillac Oldsmobile Inc. Raleigh, NC 10/01-9/02
NC Inspector/Lube Technician
• Performed state inspections of automobiles to ensure environment safety and proper working condition of automobile.
• Repaired, rotated and balanced tires
• Completed oil change services
• Ran minor diagnostic tests on automobiles
Toyota of Durham Durham, NC 9/00-9/01
NC Inspector/Lube Technician/New Car Receiver
• Performed state inspection of automobiles
• Maintenance of automobiles
• Performed safety testing and PDI service of new vehicles upon arrival in preparation for sale to customers
Jiffy Lube Durham, NC 8/99-9/00
NC Inspector/Office Assistant
• Performed state inspections of automobiles
• Kept inventory of store merchandise
• Recorded statistics of sales and production
• Responsible for opening and closing of store
University Ford Durham, NC 7/98-8/99
Detailer/New Car Receiver
• Performed safety testing and PDI service of new vehicles upon arrival in preparation for sale to customers
• Detailed service for vehicles
COMPUTER SKILLS:
Introduction to Computers, Typing 30/wpm
MS Word, Excel and Powerpoint, FedEx Powership, UPS software, UNIX, NT, DOS
LICENSES
Forklift License
Contact this candidate