Data School

Name: NISHI JHA

Email:*******@**********.***

Phone: 750-***-****

[pic]

Experience Summary

* ***** ** ********** ** TATA POWER DELHI DISTRIBUTION LIMITED

RRG (1st Feb 2011 till date)

Effective Distribution of Disconnection Notice (DN) to the consumer.

Monitoring of Distribution of DN as well as making of Daily MIS.

Invoice clearance of distribution of DN.

Daily follow up with Agencies for the status of Delivery.

Update of data in SAP module.

Marinating data in Excel for analysis and reporting.

Call Centre (8th Sep 2008 to 31st Jan 2011)

Attend Inbound Calls /Outbound calls

Make Outbound calls for recovery and feedbacks.

Forward complaints/Requests for follow up

Prepare Productivity Report

Maintain outbound data

Maintain Call Center Productivity Report

RRG (1st Dec 2006 to 4th March 2006)

Executives

Marinating data in Excel for analysis and reporting.

Skill Set

. Knowledge of products like MS windows, MS Word, MS Excel, MS Power Point,

Email etc

. Teaching of Arts subject

. Worked as a teacher for History at Jamshedpur Public School, Jamshedpur

Qualification:

Degre Month of Passing Year of Institute/ University

e Passing

1 PCCA 6 Months The Institute of Engineers

2 CERTIFICATE IN COMPUTER 1 Year Indira Gandhi Open University

Personal Details:

Date of 08.12.1970

Birth

Nationality INDIAN

Sex FEMALE

Marital UN MARRIED

Status

Permanent FLAT NO.1007 TOWER C, GAUR VALERIO, INDERPURAM,

Address GHAZIABAD.

NEAR DPS SCHOOL-201012

Pin Code 201012

Phone No.

Current FLAT NO.1007 TOWER C, GAUR VALERIO, INDERPURAM,

Address GHAZIABAD.

NEAR DPS SCHOOL-201012

Phone No.

Mobile No. 750-***-****

************@*****.***.

Nishi Jha

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