Quality Assurance Manager
Resume:
Cedar Hill, TX 214-***-**** *********@*********.***
Pamela Griffin
Cedar Hill, TX 214-***-**** *********@*********.***
Pamela Griffin
Pamela Griffin
Objective
Utilize current knowledge and skills to contribute to the management and efficiency of an organization with the
goal of continued growth.
Experience
1980 - June 2013 Raytheon McKinney, TX
Manager, Quality Assurance – 2007 2013
Measurement & Analysis for Mission Assurance / Supplier Quality business level metrics
o Leading a virtual team across Domestic and International locations for collection and analysis of
quality and supplier quality data at the business unit level.
o Responsible for analysis and preparation of measurement data for presentation to Director and
Vice President’s leadership teams
o Good communication skills at all levels of the business –
Served as the voice for business unit Mission Assurance organization on the
Measurement Community of Practice Enterprise team
Mission Assurance representative on the business level measurement council
Mission Assurance representative on enterprise team to select business tools for the
company corrective action system
o Participated in several cross-functional teams (for example: defining Alert process, Historical
Data repository for future pursuits, process compliance, supplier quality measures)
o Performed reviews and risk assessment of audit(s) findings across the multiple regions with the
business unit.
Raytheon Arlington, TX
Manager, Quality Assurance – 2000 2007
Manager of remote Quality and Configuration/Data management functions across the Command and
Control Systems business unit (managed people/ program tasks in Virginia, Texas, Alabama, and off-site
program locations in New Jersey and UK)
Responsible for the establishment and execution of the Site Quality Management System / Site
Certification – (Initial NQA audit was successful with 0 findings)
Supervised employees for Quality and Configuration/Data management functions at remote sites
Responsible for budget and the Quality Management system across the remote sites
Responsible for preparing proposal write ups and budgetary estimates for the Quality and
Configuration/Data Management functions for new pursuits
Raytheon R6s CEO Award for joint Customer project “ Streamlining contracting efforts between the UK
and Raytheon”
Cedar Hill, TX 214-***-**** *********@*********.***
Pamela Griffin
Raytheon (formerly Hughes) – Arlington TX
Program Quality Assurance Engineer– 1994 2000
• Responsible for ensuring the customer requirements were met
• Prepare and proposal write ups and cost estimates based on customer needs and past performance
• Worked with the customer to establish and document the requirements for the final product
• Generated and presented briefing charts for management and customer reviews on the status of
the quality management system on the program(s)
• Worked with engineering to decompose high level requirements to testable and verifiable
segments for hardware and software
• Conducted and witnessed system integration and system level tests
• Performed process audits and product audits for compliance to requirements, prepared out briefs
for program teams, management and customers with findings and recommendations
• Reviewed requirements and design data throughout the design and development phases of the
program(s), providing feedback and status to program team, management and customer
Skills / Training / Education
Currently hold a SECRET clearance
Proficient in Microsoft office suite (Excel, Word and Power Point)
Knowledge of access databases (ability to modify and manipulate data)
Harrington and Raytheon Corrective Action System tool
Familiar with SAP tools, Manufacturing and inventory planning and tracking systems
2012
Raytheon Level 5 Hardware Quality Engineering Mission Assurance Certification
2009
Raytheon Principles of Program Leadership – Boston, Massachusetts
2002-2004
Capability Maturity Model (CMM) training for software
o
Capability Maturity Model Integrated (CMM) training
o
Capability Model Integrated Assessor training
o
2000-2002
AS9100 Auditor Courses (Raytheon)
o
AS9100 Aerospace Auditor Training (third party)
o
AS9100 Lead Auditor Training – CEEM
o
Qualified Raytheon Quality Six Sigma Specialist
o
1984-86 Mt. San Antonio College Glendora, CA
Basic business level classes
1973 – 1974 Allan Hancock College Santa Maria, CA
Core Curriculum
References
Ron Mangio
Work: 817-***-****
Cedar Hill, TX 214-***-**** *********@*********.***
Pamela Griffin
Cell: 817-***-****
Email: ******.******@*-****.***
Scott Patterson
Cell: 972-***-****
Email: ***********@******.***
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