Quality Assurance High School
Resume:
Judith L Cates (Judy)
Greeencastle, PA 17225
Phone # 814-***-****
Email: **********@*****.***
EXPERIENCE
The Peer Group, Johnstown, PA (out of business)
Clerical
December 2003 – September 2006
• Scheduled pharmaceutical conferences by phone with physician’s offices.
• Data Entry
• Typing speed of 50wpm
UPMC MRI Center, Somerset St., Johnstown, PA (location changed to Conemaugh Health
System)
Front Desk Receptionist
October 2000- January 2002
• Greet patients, visitors, and physicians
• Use of HBOC System, Microsoft Office, Fax Machine
• Registration of all outpatients
• Schedule patient examinations; inpatient and outpatient
• Answers, screens, routes phone calls.
• Working knowledge of insurance, Medicare, Medicaid, Commercial and Work
Comp.
• Obtain prior medical records
• Send referring reports to physician’s office
• Prepare all medical forms associated with the patients’ exam
• File all necessary films, and reports
Management Financial Services/NCO Financial Services, Johnstown, PA
April 1995- February 2000
Patient Account Rep/Training Coordinator
(Letter of Recommendation available)
• Train incoming employees to the duties of a patient account representative
• Insurance follow up on hospital claims. (UB’s)
• Security operations of building
• Maintain updated client specifics trend training errors to work towards improving
work quality
• Ability to read explanation of benefits, write up adjustments.
• Spool/Build reports from system
• Update demographics
• Provide ongoing training in areas identified through audits
• Run collector activities and review work of all new employees to insure quality
• MS Office Applications, Excel
• Typing speed of 50wpm
Emergency Physicians Billing Service (INTERMEDIX), 3303 South Meridian, Oklahoma
City, Ok
Quality Assurance-Patient Account Representative
August 1989- June 1994
• Process all incoming call from the call management system
• Update HCFA Demographics, requests for HCFA’s
• Capable of reading accounts and effectively communicating transactions to callers.
• An understanding of billing codes, billing cycles, payment denial postings
• Understand how the policy of the physicians group, state laws and company policy
will affect the response to a caller’s request
• Write charge, service, and billing complaints
• Write discount requests, professional and financial hardships
• Set up requests for payment arrangements
• 80-100 calls per day
• Microsoft Word
• Relief switchboard
Quality Assurance: To ensure all Patient Account Representatives are consistently
using the information available to them. Correct HCFA’s for errors in
demographics
Manufacturers Hanover Finance Corporation, Johnstown, PA
(Out of business)
Front Desk Receptionist
June 1976- November 1980
• Code loan papers into computer system for printout of legal loan documents
• Open and close cashier drawer
• Balance cash drawer at the end of each day, and complete bank deposits
• Pay monthly office bills from computer system
• Contact past due customers 30-90 day delinquent accounts
• Complete loan application for customers applying for a loanContact customers
creditors
• Contact credit bureau for credit reports
Computer Skills: Microsoft Office, Wyse Terminal, Packard Bell PC, Excel
Seminar: Report Building, NCO Financial Services, Philadelphia, PA
EDUCATION
CONEMAUGH VALLEY HIGH SCHOOL, JOHNSTOWN, PA
** Graduated 1975
1997-1998 PENN HIGHLANDS COMMUNITY COLLEGE, JOHNSTOWN, PA
LETTERS OF RECOMMENDATION AVAILABLE
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