Project Manager Management

ROBERT W. WYATT, PMP, ITIL

*******@*****.*** Arlington, Texas 760**-***-***-

7317

SR. IT INFRASTRUCTURE PROJECT MANAGER

An energetic and effective IT and Service Management leader with extensive experience in

building, integrating and directing successful global teams. Strengths include project management

with a focus on infrastructure and support services, developing effective cross-cultural / cross-

functional teams that capitalize on emerging technology to deliver technology solutions that meet or

exceed customers’ expectations every time, on time, and to budget.

Approaching IT from a business and customer service perspective, and aligning IT initiates with

business objectives, projects are delivered that meet or exceed expectations.

Core competencies include:

Process Improvement, Metrics Service Management (ITIL) Project Management (PMI)

Global IT Infrastructures Change Leadership (ITIL) Relationship Building

Contract Negotiations Vendor Management (PMI) Team Building

Problem Solving Disaster Recovery Customer Service (HDI)

Strategic Planning Complex Negotiations PCI Compliance

Off-Shore Development Budgeting/Forecasting Service Level Management-(ITIL)

INDEPENDENT CONSULTANT

2011 to 2013

• Various infrastructure and project management engagements.

• Technical advisor for private investment company working with technology innovator.

SOCIETY OF PETROLEUM ENGINEERS, INC. (SPE)

Director of IT / SR. IT Project Manager 1995 to

2011

Direct reports (7), staff of (41) and budgets in excess of $10M.

• Managed virtualized data center reducing physical footprint by 80% resulting in a 40%

reduction in operational costs.

• Managed NAS environment deployment increasing capacity by 300% with a 60% savings

over traditional storage architectures.

• Recommended, selected, planned and managed AVAYA VoIP solution (included Contact

Center and ZCOM components).

• Planned and managed annual infrastructure projects for technology upgrades and capacity

growth including desktop, network, video, and VoIP.

• Planned and managed relocation of data center to new colocation center.

ROBERT W. WYATT, PMP, ITIL

*******@*****.*** Arlington, Texas 760**-***-***-

7317

• Built offshore IT operation including global data/VoIP network reducing annual overhead by

$1M while improving overall department efficiency and delivery of services.

• Renegotiated multiple IT maintenance and support contracts with major vendors (Oracle,

Microsoft, EMC) reducing annual costs 34% on average.

• Optimized IT infrastructure using cloud technology concepts among operations in (6)

countries.

• Integrated global offices in multiple locations to centralize IT technical services saving

$500K annually in staffing costs. Increase IT customer satisfaction to highest of any

department.

• Negotiated vendor contract for a major project achieving a win-win with a 17% savings,

reducing project costs $1.5M.

• Implemented project management standards based on PMI and service management based

on ITIL.

• Managed CRM (Pivotal)/Data Warehouse enterprise wide project, integrating sixteen

independent systems significantly reducing reporting costs and increasing decision support

capabilities Completed project $300K under budget.

Senior Manager IT / Project Manager

Managed budgets up to $10M. Direct reports (4) and a staff of (25).

• Standardized network infrastructure and implemented Micro Soft messaging as corporate

standard.

• Implemented desktop infrastructure standards project and SLAs.

• Managed project to enhance Help Desk to include comprehensive technical support.

Changed concept from “Help Desk” to “Customer Support Center”

• Managed project to deploy world class web presence, vastly improving customers’ access to

information. Created site prototype that resulted in the BOD authorizing $5M for further

advancement.

• Implemented custom reporting functionality, improving quality of data and accessibility.

• Reengineered website reducing project cost by $800K, completing on schedule and

achieving all objectives.

IT Manager / Project Manager

Managed budgets up to $3M Direct reports (4) and a staff of (12).

• Managed project to successfully restructure the IT department, integrating it into the

corporate business strategy as the organization was expanding into new global markets.

• Managed project to upgrade data center with current technology using existing

infrastructure.

• Took over project to turn around faltering Oracle Financials implementation and deployed

fully-functional system in six weeks, saving $80K in vendor fees.

ROBERT W. WYATT, PMP, ITIL

*******@*****.*** Arlington, Texas 760**-***-***-

7317

• Expanded IT budget 25% through quality delivery of results to BOD.

• Established end-user support center (Help Desk).

VHA, Inc.

Sr. Manager of Computer and Telecommunication Services 1989 to

1995

Managed $4M budget, (8) direct reports and (30) staff. Planned and implemented an infrastructure

to accommodate a 300% growth in revenue over (6) years.

• Established enterprise-wide desktop standards and platform. Implemented WAN over (26)

locations. Established formal end user support center.

• Built IT infrastructure including network, telecommunications, and service standards.

• Consolidated IT department, merged and relocated data centers, completing consolidation

(30) days ahead of schedule with zero loss of systems availability.

Previous positions include:

Manager, Technical Support & Sr. Systems Programmer (VHA, Inc.)

Senior Systems Programmer (VHA, Inc.)

Manager Computer Operations (Aerospatiale Helicopter)

EDUCATION

Southern Methodist University, Computer Science (major)

CERTIFICATIONS

PMP® 2013

ITIL® v3 2013

CONTINUEING EDUCATION

Leadership Development: New Product Planning & Development, Working With Malaysians,

Managing the Information Resource, Looking Glass

Management Training: Sales Negotiation, Supervising & Managing People, Product

Implementation, Intermediate Finance and Accounting for Nonfinancial

Managers, Harassment Prevention Training

TECHNOLOGY EXPERIENCE

Oracle Financials, Oracle database, Documentum, MySQL, SQL, Solaris, UNIX, VMware,

Microsoft (Project, Office, Exchange, SharePoint, BizTalk, and SharePoint), Pivotal

CRM/SFA, Java, .Net, Business, Objects, GOOGLE/Autonomy search, COBOL,

IM. Cisco, Avaya, Polycom

RESU M E DATA I LS

Special notes on all project

ROBERT W. WYATT, PMP, ITIL

*******@*****.*** Arlington, Texas 760**-***-***-

7317

• All projects were done in support of an international staff and a global customer

base.

• Projects were tailored to a global environment while taking into account local

needs, cultures, and diversity.

• Projects required the development of a strategy, justification, project plan

(charter, scope, budget, r icks management) and, in most cases, a long term cost

reduction or return on investment either in operating costs or improved

p roductivity

• Most projects included partnering with a third party or outsourcing vendor

either locally or in ternationally (blended team approach).

• Init iatives required regular and comprehensive reporting and presentations to

a ll levels of management, from the technical team to the Board of Directors.

P resentations and reports had to address the technical and business aspects of

a p roject, often in a non-technical yet informative manner.

Personal Accountabilities

• Strategy and definition of all IT initiative/projects from infrastructure to application

selection/development to compliance and support.

• Accountable to board of directors, executive management, senior management, staff,

and customers.

• Communication (presentations, reports, email and verbal) at all levels.

• Success of all IT initiatives and projects within budget and schedule.

• Identifying and mitigating r isks.

I nf rast ructu re I n it iatives

Network I nfrastructure

• Designed and implemented a global data and VIOP network connected to a central data

center. This included appropriate redundant and standalone systems to eliminate

single points of failure and insure global offices could continue to operate even if one or

ROBERT W. WYATT, PMP, ITIL

*******@*****.*** Arlington, Texas 760**-***-***-

7317

more segments were offline. Strategy included connectivity between offices as well as

t he data center. Offices were located in the U.S, Canada, U.K., Russia, U.A.E., and

M alaysia. Project required evaluating, selecting, and coordinating with multiple global

suppliers of In ternet and VOIP services. Project was completed on t ime and within

budget.

• Project resulted in a reduction of the annual operating costs of approximately 15% -20%

i n voice long distance and 30% to 40% on network infrastructure maintenance.

• Project required reporting to executive and senior management on status, budget, scope

changes, and future plans.

Server I nf rastructure

• Defined strategy for implementing VMware to vi r tualize 90% of the servers at SPE.

T he objectives were to improved efficiencies server maintenance/management; reduce

total cost of ownership; and quicker deployments of new servers for application

i nfrastructure.

• All objectives were accomplished. Server costs were reduced through more efficient use

of staff, lower environmental costs and lower software/hardware maintenance. Time to

deploy new servers was reduced by 70%.

Technology I nnovation

• Implemented many strategic innovations to improve operational efficiency, manage

costs, and position the organization for future growth. The following are a few

examples:

• Standardization of network technology on Cisco. Project reduced maintenance/support

costs and the number of staff required to manage the network. Increased system

availability and staff productivity.

• Ut ilized cloud technology and SaaS on certain projects to improve accessibili ty of

respective systems and minimize the investment in hardware technology.

• Standardized desktop and mobile technology to provide more capabilities without

i nt roducing more complexity.

• Designed and implemented a world-class Support Center (help desk) raising IT

customer satisfaction to the highest of any internal department.

ROBERT W. WYATT, PMP, ITIL

*******@*****.*** Arlington, Texas 760**-***-***-

7317

Application I n i tiatives

CRM/SFA

• Identified the need, developed strategy, and implemented a Customer Relationship

M anagement (CRM) system that provided a central repository for data from the many

business applications used by internal and external customers. Strategy included 16+

system integrations. Goal was to provide a single place where users could easily

retrieve data for reporting and analysis. As a part of this project and working with the

sales team, developed strategy and implemented sales force automation (SFA) tool to

replace individual contact management programs used by sales team members. Project

was completed on t ime and under budget.

• The CRM/SFA project resulted in better access to information by employees, improved

sales reporting for management, and a technology base for implementing future

p rojects with less time and cost.

• Project required reporting to executive and senior management as well as employees at

a ll levels to explain complex systems integrations in terms of business process

i mprovement.

Website ( www.spe.org )

• Oversight of the strategy and development of the society’s first website including a

s tate-of-the-art content management system. The site included an online technical

paper library supporting the upstream oil and gas industry and an innovative search

engine, Autonomy. Project resulted in the development of a content management team

(outside of the IT department) and website advertising to help offset operating costs.

• The website was enhanced to include SharePoint in support of a private social

networking application for society members. Additionally, the online library was

replaced with a multi-society library (OnePetro.org) that generated income in excess of

USD $1.5 million annually and is one of the most visited website in the oil and gas

i ndustry. Project included a change in search technology to Google and the deployment

of Google Search Appliances (GSAs).

• Project required accountabili ty and reporting to the board of directors, society members

and executive management.

O nline Technical Library ( www.onepetro.org )

ROBERT W. WYATT, PMP, ITIL

*******@*****.*** Arlington, Texas 760**-***-***-

7317

• Developed original concept and strategy for an industry online library containing the

complete collection of the organization 50,000 technical papers. Strategy included

expanding concept and technology to include other organizations’ technical IP.

• Originally developed using Oracle i t was later moved to Documentum.

• Project was completed with t ime and budget.

• The product produced a profit in excess of 1.5MM per year and included over 12 no-

profit organization (and growing).

Compliance

PC I Compliance

• Defined strategy for the organization to meet and exceed PCI compliance requirements.

S trategy included process improvements to reduce scope of compliance, user education,

new development standards, deployment of a PCI security appliance, and the design of

a “PCI Island.” PCI compliance was successfully achieved ahead of schedule and within

budget. Project resulted in less ongoing effort and cost to maintain PCI compliance.

• Project required ongoing reporting to the Audit Committee, BOD, executive and senior

management as well as complying with banking/credit card compliance standards.

Annual I T Audit

• Worked closely with CFO and external auditors during annual audit providing detailed

reports on security, operations, change management and disaster recovery to achieve

audit compliance.

• Developed policies and procedures to meet audit reporting requirements.

• Successfully received an “Unqualified Opinion” every year.

Operations

Global I T Operation

• Built a global IT operation with a secondary development center in Kuala Lumpur,

M alaysia. Operation included Java, .Net, Oracle and Crystal reports development.

Developed a strategy for moving projects between the U.S. and Malaysia as well as

ROBERT W. WYATT, PMP, ITIL

*******@*****.*** Arlington, Texas 760**-***-***-

7317

sharing common projects between the two development teams. The operation was

responsible for IT projects for all offices.

• The global operation resulted in higher productivity and less operating costs. The

M alaysia operation was a 30% increase in the overall IT staff with a 65% cost savings

over performing the same expansion in the U.S.

• This was a highly visible operation with accountability to the BOD and executive

management in all offices.

O perational Cost Management

• With overall responsibili ty of the global IT operation, there was always a focus on cost

management/containment. While managing an expanding IT operation, essentially

maintained f lat year-on-year operating budget relative to expansion. This was

accomplished through an annual review and renegotiation of maintenance/support

contracts and leveraging new technology such as vir tualization (VMware) and similar

concepts.

• Accountable to executive management and the BOD for budget management and

reporting.

Governance

Data Governance

• Identified the need, developed strategy and gained acceptance by management to

i mplement a data governance function. The data governance function provided

s tandardization of data elements, maintenance, terminology, and education for

employees. Various projects resulted in more standardized reporting and universal

u nderstanding of information available to business units.

• Although difficult to quantify, there were productivity gains in less rework/duplicate

reporting. Project required a r igorous education strategy for the employees and in-

depth presentations/reporting to all levels of staff.

I T Policies and Procedures

• Developed security and data use policies incorporated into the employee “handbook.”

ROBERT W. WYATT, PMP, ITIL

*******@*****.*** Arlington, Texas 760**-***-***-

7317

• Developed change management and configuration management policies and

p rocedures.

• Developed software/hardware standards for all employees based on position/role.

• Defined Active Directory, database and Internet use policies.

Personal att r ibutes cont r ibuting to success

• Comfortable and enjoy working with geographically diverse cultures.

• Have had the opportunity to t ravel to work with offshore vendors in the delivery of

successful projects.

• Skilled at presenting ideas and concepts through presentations and reports to any level

of staff/management.

• Have a great eye for talent and proven ability to build the r ight teams for successful

p rojects.

• Excel at managing concurrent projects in fast paced environments.

• Experienced at delivering challenging projects under tight deadlines and with limited

resources.

• Handle the unexpected with integrity and ingenuity.

Excellent negotiating ability that focuses on win-win and value to the organization; often

sought out by other parts of the organization to lead difficult c

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