Project Management

Elishia Ham

**** ****** ****, *********, ** ***** 336-***-****

***********@*****.***

SUMMARY OF QUALIFICATIONS

. Over 6 years of experience as DBA in development and production

environments

. Skilled in designing and implementing complete life cycle client

servers and database applications with various development tools and

languages

. Management of internal databases from planning and testing stages

through implementation and support

. In-depth understanding of security and backup procedures to ensure

database integrity

. Superior communication, presentation, and analytical skills

TECHNICAL SKILLS AND CERTIFICATIONS

Operating Systems: Windows 2000/2003/NT/XP, MS-DOS, Chrome OS, Browser,

AS/400, TM1

Applications/Languages: Java, HTML, C, C++, ASAP.NET HTML, Java, VB.Net,

ASP.Net, Word, Microsoft Office Suite, Agile, Oracle, MS-SQL, MySQL, DB2

Certifications: BS in Management Information Systems(MIS), M.S in

Information Technology with a concentration in Decision Support System

Management expected in December 2013.

Professional Experience:

Time Warner Cable Business Class, Greensboro, NC: 2010-Present

Business Class ITS Database Administrator

. Lead analysis meetings with business and IT stakeholders to elicit,

analyze, prioritize, document and validate business and functional

requirements.

. Analyze requirements to determine feasibility and recommend business

process improvements where appropriate.

. Clearly document functional requirements and business process flows

using established processes and best practices.

. Provide functional walkthroughs with business users, development, and

testing teams.

. Work with project management and senior management to facilitate the

communication between IT and business units, including open issues,

project prioritization, resolutions, project requests, and resource

allocation.

. Facilitate cooperation and rationalization of unclear or conflicting

goals, assist in identifying and communicating viable alternatives and

assist in the implementation of decisions using advanced business unit

knowledge, proactively research requests for assistance and recommend

process improvements that will meet business needs.

. Facilitate the prioritization or feasibility of solutions and make

recommendations to the client and management that will not only

provide short-term success but support the accomplishment of long-term

business goals.

. Provide guidance, task direction, and mentoring to other analysts and

assist with problem resolution across projects.

. Serve as an escalation point for production support. Work with project

team to identify and research problem trends and work with internal or

external subject matter experts to correct and proactively prevent

further problems by recommending and/or implementing bug-fixes,

application enhancements, customer training, business process changes

or other measures.

. Support development team and QA with testing activities and needs.

Coordinate and participate in User Acceptance Testing as needed.

. Frequently run, create, or assist in the preparation of system reports

to provide information to the client. May document new report

requirements and work with Business Intelligence team to prioritize

work.

. Communicate regularly with senior team members regarding task or

project status and opportunities to improve service levels or business

processes. Escalate issues as appropriate to ensure quality service

levels.

. On-Call rotation

. Other tasks and duties as may be assigned.

Time Warner Cable Residential, Greensboro, NC: 2006-2010

IT Database Administrator

. Reviewed, analyzed and evaluated business systems and user needs;

transformed user needs into documented highly-detailed requirements.

. Worked on multiple projects simultaneously and work independently with

users to define concepts under direction of project managers.

. Worked as the backup to security analyst to ensure that database

security was effectively managed and policies were reviewed.

. Reviewed overall physical database structures for data integrity,

quality, recoverability, maintenance, and storage requirements.

. Troubleshoot data and interface issues as needed.

. Liaison between the business units, technology teams and support

teams.

. Worked in various environments for UAT needs during implementation of

new products, services, and upgrades. Also worked with HPQC for

testing management and business process testing.

. Assisted in monitoring help desk issues and worked with third party

vendors on high escalation tickets

Additional Information:

. Able to work productively with team members. Organized and

coordinated, able to make decisions efficiently and multitask

effectively

. Willing to take on additional responsibility and support the greater

of the corporation as well as learn to implement and grow

professionally

. Excellent written, oral, and interpersonal communication skills

. Thrive on working in challenging environment

References: Provided upon request

Contact this candidate