Quality Assurance Manager

Janice Steptoe

**** *****, **********, ***** *****

Cell: 214-***-**** *************@*******.***

Senior Manager, Information Technology

Results oriented senior technology manager with a proven track record in

developing and managing software development and quality assurance

organizations for mission critical projects. A track record of success

leading multiple managers while translating business requirements and

developing test solutions. A skilled liaison with experience interfacing

with all levels of management to communicate progress and risks associated

with a program.

Core Competencies

Strategic Planning Contract Management

Risk Management Test Automation

Project Management Schedule Development

Project Controlling Operations Guidelines

Training and Development Client Engagements

Technology Profile

Full Software Life-Cycle Development Black/White Box Testing

Test Director/Quality Center

Load/Stress Testing Remedy/SIVR

E-Commerce Applications SQL Server

SOX Compliance Integration/Regression Testing

Automated Testing HP Load Runner, QuickTest Pro,

Handset/Data Device Testing (3G/4G) WinRunner

Billing Systems Wi-Fi Applications

Data Warehouse Waterfall and Agile Methodologies

Microsoft Test Manager

TFS

Professional Experience

Epsilon - Irving, Texas

2013 -

Present

Senior Manager, Database Marketing Division

Senior Manager on various client projects ranging anywhere from consulting

with a project team on test strategy to auditing quality practices in a

maintenance state, to performing hands-on management of all testing

activities. Daily management activity included management of offshore and

onshore resources, participating in the definition and evolution of the QA

framework and quality best practices to be implemented across the database

and loyalty organizations. Leading and driving the definition, preparation,

and execution of testing strategies for client project engagements

including Unit, Functional, System Integration, Performance, and User

Acceptance test phases according to the defined QA framework.

T-Mobile, Frisco, Texas 2004 - 2012

A provider of wireless communication

Senior Manager, Enterprise Quality Management Division

Oversaw daily functions of the Quality Assurance department for 50+

employees and contractors. Performed project management, project reporting,

resource management, process definition/ implementation, strategic

planning, and budgeting. Collaborated with business and staff members to

analyze issues and recommend strategic solutions. Developed and managed

project budgets. Recruited, hired, and trained staff members, directed

software/hardware functional, system integration, user acceptance, load,

and regression testing.

. Acted as a liaison between the Business and IT personnel to clarify

requirements and functionality.

. Tailored business software development lifecycle processes and

procedures, including metrics capture and analysis capabilities to enable

improved software delivery.

. Performed audits on project deliverables for each phase of the software

development life cycle to ensure the quality of test plans, test cases,

test matrix and bug reporting.

. Provided training to organizations on standard software quality

practices.

. Managed projects using Waterfall and Agile methodologies.

. Documented and track project risks proactively and created mitigation

plans for serious risks.

. Negotiated issues resolution in a matrix management environment with

multiple priorities.

. Actively prioritize team workload to ensure quality results are delivered

on time within budget.

. Facilitated good communication within the T-Mobile team and with the

client.

. Managed projects as a Test PM and ensured project stayed on track.

. Produced and communicated project schedules using MS Project server.

. Accountable for Network Systems' satisfaction with IT service delivery.

. Implemented IT standard, polices, Quality Center tools and procedures

best to improve quality of testing within the IT organization.

. Communicated and collaborated effectively and transparently within

Development and with other departments to accomplish department and

company goals.

MCI WorldCom, Colorado Springs, Colorado 1992 - 2001

A provider of telecommunications

Senior Manager II, IT

Performed management for 6 years for the configuration management, test

automation, production support and quality assurance groups supporting

MCI's Data Warehouse, and client server front end system utilized by the

Mass Market Consumer Division. Recruited, hired, and trained staff members,

developed project charter, plans and resource allocation to ensure on time

and in budget completion of projects. Designed and implemented quality

assurance standards, framework, methodology, and processes for the

division.

Managed and oversaw daily operations for the Intranet and Business

Intelligent software development groups for approximately 3 years.

Produced and communicated project schedules using MS-Project Server, acted

as a liaison between the Business and IT personnel to clarify requirements

and functionality. Managed a staff of 30 + located in Colorado Springs,

Denver, Colorado and Cedar Rapid, Iowa. Recruited, hired, and trained staff

members, developed project charter, plans and resource allocation to ensure

on time and in budget completion of projects.

. Implemented IT standards, polices, tools and procedures to improve

quality of testing within the IT organization.

. Provided technical assistance in prioritizing business consultation as

input to setting IT strategic direction for Operations and Technology.

. Grew the quality assurance team by 70%.

Stanford Telecommunication, Inc., Santa Clara, CA; Colorado Springs, CO

1983 - 1992

A provider of Defense and Information Solutions

Senior Manager of Product Assurance

Oversaw daily functions for the Quality Assurance and Hardware/ Software

Configuration management functions for Government Services Organization for

systems used to monitor the RF downlink spectrum of the DSCS (Defense

Satellite Communication System) Satellite Network. Managed a team of 15+.

Education

MS, Business Management, Colorado Technical University, Colorado Springs,

Colorado

BS, Computer Science, Southern University, Baton Rouge, Louisiana

Post Graduate courses from Dale Carnegie

PMI Trained

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