Customer Service Medical

Jacquelyn Mellisa Isbell

**** ********** ******* ***-* v Winston-Salem, North Carolina 27127 v 336-341-

**** *******@*******.***

HIGHLIGHTS OF QUALIFICATIONS

A steadfast and professional Certified Phlebotomist with excellent interpersonal

skills, and very assiduous to detail, and be able to work calmly under pressure.

Excellent analytical and decision making ability

Able to perform diagnostic procedures and accurately interpret results

Ability to multi-task and prioritize work

Efficient at delivering technical skills to patients in such a manner that

promotes goodwill and calm fear of needles/blood draws

Strong communication skills; provides excellent customer service

RELEVANT EXPERIENCE

Certified Phlebotomist August 2007-Present

American Red Cross, Winston-Salem, NC

Responsible for greeting customers, acquiring health histories and obtaining the physical

findings. Conduct capillary sticks and blood draws. An important part of these procedures

is reassuring patients and making them as comfortable as possible. Ensure that blood is

collected, prepared and labeled accurately.

Paramedical Technician April 2007-June 2010

Physical Data Services, Winston-Salem, NC

Responsible for obtaining medical health history and physical findings Additional duties

include, but not limited to acquiring urine specimen and mouth swabs for DNA testing.

Home Health Assistant October 2005-January 2009

Upper Level Home Health Care, Winston-Salem, NC

Assist individuals with ADL’s and IADL’s. Duties include but not limited to bathe,

groom, shave, dress, and/or drape patients to prepare them for treatment, or examination.

Clean rooms and change linens. Feed patients who are unable to feed themselves.

Prepare, serve, and collect food trays. Provide patient care by supplying and emptying

bed pans, applying dressings and supervising exercise routines.

Unit Secretary March 2006-January 2007

Wake Forest Baptist Medical Center, Winston-Salem, NC

Under the direction of the Unit Director, utilized secretarial/organizational skills, assisted

with facilitating patient care, utilizing hospital information system to coordinate the flow

of communication between nursing, medical and ancillary staff. Responsible for general

office duties such as, answering the phone, dealing with incoming and outgoing mail,

meeting and greeting visitors.

Unit Secretary September 2002-November

2004

Forsyth Medical Center, Winston-Salem, NC

Performed clerical function relating to requisitions, charging supplies and services,

preparing and maintaining unit records and patient charts, and receiving and relaying

communications. Served as united receptionist, providing general information within

HIPPA guidelines for patients, family members, visitors and staff.

Unit Secretary June 1997-October 2001

Wake Forest Baptist Medical Center, Winston-Salem, NC

Performed clerical duties such as secretarial, receptionist, and other designated activities

on an assigned General Clinical Research Center unit. Under the direction of the RN,

obtains weights, heights, vital signs from research patients. Transport lab specimens to

appropriate laboratory.

EDUCATION/TRAINING

Certified Phlebotomy Training, Caldwell Community College, Completed June 2007

Unit Secretary Training, Forsyth Technical Community College, Completed June 1997

Medical Assistant, the Living Arts Institute, Completed July 2010

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