Engineer Quality
Resume:
Resume of:
Stephen McCaffrey
**** ***** ***** *****, ***. 123
Naples, Florida 34104
********@*******.***
SUMMARY
I am an individual with a keen eye for detail and a strong determination to develop and adhere to processes that
monitor quality and eliminate waste. I am always striving for perfection realizing that it will not always be
achieved, but doing my best to try and assure that the best efforts were made trying.
I have a strong history in the manufacturing, quality, and customer satisfaction fields. I have experience with ISO
standards and a willingness to learn other standards as required. Standards are standards and I will be committed
to following and enforcing those standards as required.
Please review my following resume. You will see that during my career I have gained experience in many areas
that when combined, add up to a well rounded past that can be looked upon as a valuable asset when being
considered for employment within your company.
I will be happy to answer any other questions or provide references if necessary. I can be reached by calling
330-***-****, or e-mail, ********@*******.***
WORK HISTORY
2012-2013 Quality Manager Naples Audi/Volkswagen, Naples Florida
Monitored repairs of vehicles passing through the Service Department for complete and thorough repairs.
Assured that customer complaints were resolved.
Monitored Customer Enthusiasm and Customer Satisfaction indices and informed Dealer Management of
areas requiring improvement.
Maintained special tool inventory and index.
Managed Porter and Valet services.
Implemented new software for appointment and resource management.
Managed inventory storage.
2009-2011 Exterior Quality Engineer, Red X Journeyman (Statistical Problem Solving), Quality Launch Team, Lordstown
Assembly, Lordstown Ohio
Established the procedures for the weld monitoring operations in the body shop for the launch of the 2011,
Chevrolet Cruze.
Procured outside engineering services to design tooling to secure and present assemblies for inspection.
Tool design follow up and buy off. Tool construction supervision and design change lead.
Procured a prefabricated sound proof booth for inspection purposes, and oversight of construction.
Contract employee supervision.
Third party and sequencing source problem solving.
Automobile assembly process problem solving.
2000.2008 Senior Reliability Engineer, PAD/ECS Coordinator, Quality Launch Team, Lordstown Assembly, Lordstown Ohio
Process in plant scrap generated due to supplier quality issues, root cause and resolve.
Assist in plant material recycling efforts.
Third party and sequencing source problem solving.
Provide special cause problem solving expertise for assembly plant concerns (trim shop, chassis,
body shop, press room and paint).
Coordinate production trial runs for engineering changes and tool moves.
Coordinate the implementation of engineering changes.
Facilitate weekly Engineering Change Team meetings.
Developed process to post the Product Assembly Documents (PAD’s) to a local intranet shared drive
for easy user access and proper document control.
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Developed and trained the Lordstown Cost Recovery Process.
Write Problem Report's and Resolutions (PRR's) and cost recoveries for supplier quality issues.
Quality Network Suggestion Plan JRT Representative and department suggestion coordinator.
Initiate and coordinate part reworks and sorts.
Developed and trained the Assembly Plant Engineering Change Process to comply with new ISO
requirements.
Management replacement when required.
Targeted Interview Process Certified. Assisted in the hiring of employees for the Quality Department.
Established the procedures for the weld monitoring operations in the body shop for the launch of the
2005 GMX-001, Chevrolet Cobalt and Pontiac Pursuit.
Red X Apprentice
Quality liaison to the Flint, MI Service Parts Processing Center.
1994-1999 Manufacturing Engineer / Senior Contact Engineer, NACG Measurement Systems (Dimensional Engineering),
Detroit Michigan
Initiate and follow-up checking fixture concepts, designs, operating procedures, and construction on
the 1997 U-van and 2000 W-car programs.
Follow-up fixture design changes due to product or manufacturing process changes.
Perform gage R, and/or gage R&R studies on fixtures before release to user plant.
Assist user plants during start up in use of new fixtures.
Quality Network Suggestion Plan JRT Representative.
Develop and instruct gage R&R classes at the General Motors University (GMU).
Chaired a committee responsible to bring time and material expenditure accounting practices into
compliance with new Internal Controls policies.
Assisted in the development of software to automate time and material expenditure tracking.
Lead in development, design, and validation of a new type of frame to support very large checking
fixtures to reduce variation in measurements.
Assisted in the identification and replacement of non-Y2K departmental computers and plant hand
held data collectors.
Responsible for classifying off-site contract personal within the department blanket work orders.
1993-1994 Quality Control Analyst, MCD - St. Therese Assembly Plant, St. Therese Quebec, Canada / International Service
Personnel Assignment
Participated in the initiation of the MCD 2mm variation reduction program in the St. Therese Body
Shop.
Monitored weekly variation indices provided by Perceptron optical cmm equipment.
Applied problem solving techniques to identify and correct the root cause of variation in the vehicle
body build.
Analyzed body shop tooling and processes to identify where changes were necessary to decrease
variation.
1992-1993 Resident Quality Engineer, St. Therese Assembly Plant, St. Therese Quebec, Canada / CPC Supplier Quality,
Temporary International Assignment
Supported engineering and plant with root cause analysis of problems, specifically quality issues that
require in depth root cause analysis.
Recommended to supplier quality management which sources needed support from SD/Q to achieve
an immediate quality improvement.
Supported the plant with the problem reporting and resolution system when required.
Coordinated/Organized supplier quality on site resources.
1991-1992 Inspector / Prototype Part Problem Resolution, CPC Supplier Quality, Detroit Michigan
Resolved prototype build problems due to nonconformance of supplier parts to design specifications.
Corporate problem communication system tracking, follow-up and change validation.
Performed GP-3 part inspection, filed necessary documentation.
1981-1991 Journeyman Toolmaker, CPC Mansfield Stamping Plant, Mansfield Ohio
Fabricated, constructed and assembled various welding and checking fixtures and weld guns.
Documented design errors and estimated repair time for cost and timing recovery.
Operated CNC drilling and milling center.
Machine shop capable.
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1977-1981 Production, CPC Mansfield Stamping Plant, Mansfield Ohio
Fork Truck/Tow motor operator.
Metal assembly welding fixture operator.
Press operator.
EDUCATION
1990 Associate Degree, Manufacturing Studies
North Central State College
Mansfield, Ohio
1986 Journeyman Toolmaker
UAW / CPC Apprenticeship Program
Mansfield General Motors Plant
1976 High School Graduate
Crestline High School
Crestline, Ohio
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