Customer Service Human Resources

Elizabeth Wefel

*** **** ***** *******, *******, Minnesota, 55432

*********.*****@*****.*** 763-***-****

Professional Experience

Life Time Fitness June 2013-Present

LifeSpa Call Center Agent

Answered all incoming calls and schedule appointments for guests Encouraged guests to make appointments

for additional services during time of initial call Called current Life Time members to make them aware of current

LifeSpa promotions that may be of interest to them Assisted technicians to consistently increase guest retention

and service sales and maintain minimum retail sales goals

The Home Depot

Human Resources Associate March 2010-March 2013

Requested and tracked background checks and drug screening results for candidates Maintained new hire job

files Processed and prepared new hire paperwork, including validating I-9 information Conducted new

associate orientation to groups of over 100 new employees Maintained quarterly performance review cycles of

over 200 employees Assisted in preparing job offers, including background and drug test paperwork Maintained

updated job postings Accurately processed HR transactions including new hires, terminations, transfers,

promotions, increases etc. in a timely manner to ensure payroll accuracy and effective management of employee

data Responded to third party requests for employee data in compliance with company policies Conducted

interviews of candidates Sourced candidates through multiple channels including working with local colleges,

workforce centers, and other non-profit agencies representing potential candidates Screened talent pools to

confirm basic qualifications for open job requisitions

Operations Associate June 1997-March 2010

Processed time off, vacation, and time clock correction requests from store associates using KRONOS

timekeeping system Scheduled store associates taking into consideration time off and vacation requests while

maintaining company directed staffing levels Reviewed and conducted research regarding the stores monthly

profit and loss reports Generated reports for internal customers as needed Trained new Cashiers, Head

Cashiers, and Bookkeepers Wrote and conducted performance reviews for Cashiers Assisted customers

placing orders for stock and non-stock merchandise Used customer service skills in person and over telephone

to provide timely and accurate information for the customer Managed a team of up to 40 cashiers

Career and Professional Development Center, University of Minnesota

Intern September 2009-December 2009

Published article for the Minnesota Career Development Association Created presentations using PowerPoint

and spreadsheets using Excel Developed a network of career development, human resource development, and

human resource management professionals Researched career development theory to determine how career

development fits within the human resource development model

Skills

Advanced proficiency in PowerPoint, Microsoft Word, Excel and Outlook Working knowledge of Access

Excellent communication skills, both verbal and written Ability to problem solve Efficient in time management

Reliable and dependable Ability to prioritize and multi-task AIMS HRIS Saba KRONOS Full cycle recruiting

Typing 70 WPM Data entry

Related Coursework

Staffing and Selection Communication and Conflict Interviewing and Communication Compensation

Employment and Labor Law for HRIR Technical and Professional Writing Managing Diversity

Education December 2009

University of Minnesota

Bachelor of Science in Human Resource Development

Minor in Human Resources and Industrial Relations

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