Management Process Improvement

David Ocampo

***** ********** **., ***********, ** 60154 ● 312-***-**** ● ******.****@*****.***

KEY QUALIFICATIONS

Designs and develops database applications for process improvement

Familiar with programming languages, particularly SQL

Strong analytic and interpersonal skills with a solid technical background

TECHNICAL PROFILE

Languages: SQL, VBA, HTML, CSS, Python

Databases: Microsoft Access, SQL Server

Applications: SharePoint 2007/2010/Online, InfoPath, Daptiv, Office 2007/2010, RightNow CRM

Certifications: A+, Network+

EXPERIENCE

DEVRY UNIVERSITY, Downers Grove, IL

February 2012 – Present

Business Process Analyst

Engineered Career Services assessment tool in Access and SharePoint to streamline transactions,

ultimately eliminating 25 hours in manual processes

Designed consolidation tool in Excel for student communications eliminating manual processes and

saving the Student Finance D epartment over $5k

Crafted Career Services Insurance ETL tool in Access reducing the overall workload by 600%

Wrote various custom Cognos reports in support of the PMO’s ongoing endeavors

DEVRY UNIVERSITY, Downers Grove, IL

April 2010 – January 2012

RightNow Analyst/SharePoint Specialist

Supported over 900 users through RightNow application enhancements and custom report requests

Led the upgrade process for the RightNow CRM for over 90 campuses

Promoted SharePoint throughout key departments, customizing sites and functionality for increased

collaboration

FBOP CORP/PARK NATIONAL BANK, Chicago, IL

SharePoint Specialist/System Administrator February 2009 - May 2010

Modeled and developed customized SharePoint sites to manage the onboarding process across branches,

thereby eliminating manual processes and increasing overall efficiencies

Built customized SharePoint Designer workflows extending t he functionality of document libraries and

lists

Supported 3500 Windows XP machines enterprise-wide which included printing issues, network

connectivity problems and account provisioning

IVERSON LANGUAGE ASSOCIATES, Milwaukee, WI

Technology Specialist August 2007 - December 2008

Implemented and managed third-party workflow system to streamline activities between internal and

external parties

Developed VBA solutions to automate tasks

EDUCATION

KELLER GRADUATE SCHOOL OF MANAGEMENT, Downers Grove, IL

Master of Information Systems Management June 2013

Concentration: Database Administration and Management

MILWAUKEE AREA TECHNICAL COLLEGE, Milwaukee, WI

Certificate in Computer Programming May 2009

MARQUETTE UNIVERSITY, Milwaukee, WI

Bachelors of Science in Business Administration May 2006

Minor: Spanish for the Professions

AWARDS

Chick Evans Caddie Scholarship - a full-tuition scholarship awarded to caddies based on merit

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