Manager Management

Diane Flavan, M.S.

**** **** **** ****, *******, IL, 62035, 314-***-****, ab337s@r.postjobfree.com

Personal Profile

• I am seeking a position that will utilize my vast communication, detail oriented, negotiation, organizational, problem-solving and multi-tasking abilities.

• I have extensive experience in Human Resource duties such as; Compensation Manager; Recruitment; Tracking; Performance Evaluations; Negotiations; Terminations; Training; OSHA Training, Records Management and Compliance Officer; and Employee Manual Development, Implementation, and Management.

• I have Accounting experience in; Payroll computation, Evaluation, and Tax Reporting; 941, Quarterly, and Annual Tax Reports; Retirement Plan Administrator; Budget Development, Maintenance and Preparation of Reports; Insurance Contract Negotiations; Insurance Reimbursement; AR; AP; Marketing and Advertising; Inventory Control and Negotiation; and Maintain a Balanced Bank Account and Budget.

• I have effective interpersonal communication skills both internally with my employer and staff and externally with patients, insurance companies, investments companies, vendors, and government entities.

• I have experience in Microsoft Word and Works, Quick Books, Quicken, Easy Dental, Dentrix, Dexis, and Powerpoint.

I have strong written and verbal communication skills.

Education

Lindenwood University – St. Charles, MO

Master of Science Human Resource Management

Lindenwood University– St. Charles, MO

Bachelor of Arts Corporate Communications and Industrial Relations

Professional Experience

Frank T. Ishii, Jr., DDS, Business Manager

• I have been able to assemble and maintain an efficient and qualified team of up to 6 members through an efficient selection process. The average length of employment for employees during my tenure is over seven years. I reduced payroll liability from 53% of collection to 26%.

• I train and mentor Dental Assistant students from Allied Medical Training Institute.

• I have increased AR by 54%. It remains on target and current. AP and AR control, inventory management, labor management, and supply contract negotiations have contributed to the increase in profit.

• I have negotiated profitable contracts with several different insurance companies. This has increased productivity by 60% during my management tenure.

• I have maintained long-term, loyal relationships with both staff and the patients in my care through excellent customer relations and service.

• I am in charge of treatment case development and presentation. I maintain a 98% case acceptance ratio .

• I maintain all employee records. I negotiate employee benefits and compensation. I tabulate and distribute payroll. I calculate and report employer tax obligations for Monthly, Quarterly and Annual Reports.

• I maintain all OSHA related records and keep the office in compliance.

• I maintain, generate, and update all Office Policy Practices.

• I am responsible for all Accounting procedures such as; collection of patient accounts, payments to vendors and employees, balance all bank statements-both professional and private, and all recordkeeping and clerical functions.

Smoky Jennings Chevrolet, Records Keeper

• This is a part-time position in with responsibilities to help the Truck Shop Manager to locate and purchase equipment, maintain records, and sales calls.

Noah’s Ark Hotel and Restaurant, Banquet Sales

• This position enabled me to travel to trade shows and encourage businesses to hold their conferences at our facility. I communicated effectively with all types of people nationwide.

Continuing Education

• Practice Management

• Straight Talk on Practice Transitions

• New Perspectives on Wellness-Future Focus 2011

• What You Should Know About Street Drugs

• Payroll Law

• Human Resources

• The Rules and Regulations of Workplace Safety and OSHA Compliance

• Customized Care for Healthy Patients and a Healthy Practice

• Core Disaster Life Support-National Certified

• Practice Management

• HIPPA/Collections/Staffing

• Managing Emotions Under Pressure

• Wage and Hour Law Compliance

• Workers Compensation

• Unemployment

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