Project Manager Management
Resume:
TERRY L. MAYNARD
*********@*****.***
Plano, Texas 75074
PROJECT MANAGER
Project Management / Business Analysis / Operations Management
WAN-LAN Infrastructure Implementation / Voice Services Installation
Coordination
SDLC Methodologies / Diverse Team Management / Global Project Management /
Vendor Management / BI Infrastructure / Project Coordination / Asset
Tracking / Contract Management
Project Manager with over 20 Years of experience working for Medium to
Large companies. Successfully managed large infrastructure and software
development projects, completing them on-time and within budget. Assisted
Key Stakeholders in transforming their business requirements into IT
solutions.
Key Skills: Proactive Manager with strong leadership techniques. Proven
track record of project closure. Effective efficient use of resources and
tools. Developing close, cohesive teams to steer projects to completion.
Promote customer satisfaction at all levels of the business.
.
CAREER HISTORY AND ACHIEVEMENTS
Project Manager, Infrastructure Services - Americas, HCL A
2013-Present
Project Manager for HCL A, working for Nokia-Americas, Infrastructure
Services Team. Nokia internal IT Services outsourced to HCL in March 2013.
. Responsibilities include Transformation and Transition program within
Nokia for all IT related Projects. For Transition Projects,
responsible for closure of all In-Flight projects in progress,
coordinating and documenting the implementation of Network services to
Nokia Offices, R&D centers, and factories for North and South America.
Services include WAN, LAN, and LYNC implementation. For
Transformation Projects, responsible for the new Project Management
process and implantation of new WAN services. Document and report
progress of service delivery, coordinate with local contacts and
coordinate with Local Service Providers for access and delivery
issues.
. Project Manager for major office moves, which also included planning
and implementation of server rooms, racks, power, LAN drops, and other
special connectivity issues as needed by Stake Holders.
. Other responsibilities include, but are not limited to, coordinating
with service providers and carriers on the ordering, delivery, and
installation of data and voice circuits, and tracking newly purchased
HW within the Americas. Continue to maintain vendor relationships
with our Service Providers, such as HP, Level3, and Telstra. Assist
the Global Project Teams with regional coordination of activities
within the Americas.
Project Manager, Infrastructure Services - Americas, Nokia, Inc.
2006-2013
Project Manager for Americas Infrastructure Services Team
. Responsible for coordinating and managing the Network and Voice
Service Delivery Teams in the delivery and implementation of services
to Nokia Business Offices, Research & Development Centers, and Mobile
Phone Factories for North and South America.
. Managed Third party vendors, such as HP, Level3, Telstra, AT&T, and
Verizon to successfully deploy Nokia Global Office Solutions to the
Business offices and partners. Also worked with Co-location Service
Providers, such as Equinix, Telx, and Terremark to complete office
connections to the Nokia International Backbone
. Led the Network Rationalization Program for North and South America,
saving the company over $1 Million in network cost through vendor
negotiations and cost avoidance process.
. Responsibilities included overall project schedule implementation and
reporting, coordinating with service providers and carriers on the
ordering, delivery, and installation of data and voice circuits,
tracking newly purchased HW. Worked with Network Technicians on the
configurations of office WAN/LAN, VOIP, VPN, LYNC Conferencing, and
special connectivity requests by the Business Stakeholders and Owners.
. Managed a $3 Million budget for circuits, and was the Americas SME on
the Data Cost Tool for inventory of circuits and costs. Monitored
outages and approved network related repairs and installation
activities thought ITSM tool.
. Special assignment as a Global Project Coordinator for the
coordinating, planning, and execution of project plans for the
integration of Mergers and Acquisitions, adding their offices into the
Nokia backbone network for voice and network support. Coordinated
with local Project Managers in North America, Europe, Asia, and Japan
on all aspects and timelines of the project.
Project Manager, Verizon DSL and On Line Division 2004
- 2006
Project Manager for the ASG Program Management Office
. Responsible for projects relating to new DSL and On-Line products and
offerings, to include the development and implementation of new
technology, as well as modifications to multiple existing applications
and operational processes at a regional and national level.
. Recognized by the RCMBS Retail Business Clients for work on the
Verizon Stand Alone DSL Project. These programs had several different
deployment efforts for software and hardware, and all were delivered
on time and within budget.
. Coordinated and provided direction to the cross-functional project
teams that provided timely and effective execution of project
requirements. Organized and chaired meetings and conference calls
(both internal and customer) to evaluate progress and address issues
as appropriate. Verified project scope with Business Owners and
Stakeholders, and managed to their expectations.
. Managed project scope through implementation of the Change Management
Plan. Identified project milestones for supporting vendors and
incorporating tasks into the project plan. Monitored the projects
closely and provided escalation, as needed.
. Generated periodic reports concerning project issues and progress
status as specified in the agreed-upon Communications Plan. Managed
project risk through risk identification, quantification, and
mitigation.
Project Manager/Business Analyst, Genuity, Inc.
2000-2003
Project Manager for all TBS and MetaSolv Solutions projects.
. Responsible for gathering business IT requirements, work management
analysis, business process flow development, UAT training, development
of job aids, and deployment of new processes in a production
environment using GTE/Genuity Life Cycle Methodologies.
. Received a performance recognition award for work on the Genuity Web
Front End to TBS PSR Order Entry project which allowed users the
ability to access MetaSolv/TBS PSR screens from multiple remote
locations for order entry and updates.
. Coordinated and provided direction to the cross-functional project
team that provided timely and effective execution of project
requirements and implementation through SLDC. Organized project
meetings and conference calls to evaluate progress and address issues,
as appropriate.
. Verified project scope with Customer, and assisted in translating
business requirements into IT solutions.
Project Manager/Senior Consultant, Keane, Inc.
1998 - 2000
Project Manager for assigned Client projects, which included the United
Regional Medical Center, Wichita Falls, Texas; Trinity Industries, Dallas,
Texas; Overhead Door, Dallas, Texas, and Blockbuster Data Center,
Blockbuster Video, McKinney, Texas
. Responsible for managing the proposal, definition, development, and
delivery of business process solutions and analysis for client IT
projects.
. Coordinated and provided direction to the assigned project teams,
providing timely and effective execution of Business IT requirements
and implementation using SLDC. Briefed all levels of the organization
on the success of the implementations and any resulting issues.
. Conducted on-sight assessments with organizations on the current
status of HW and software applications.
. Organized and chaired meetings and conference calls to evaluate
project progress and address issues, as appropriate.
. Led efforts to identify systems and software for inventory purposes as
well as led testing efforts for some software applications.
Branch Technical Manager, Personal Computer Rentals, Inc.
1996-1998
Branch Manager responsible for the day-to-day operations of the Technical
Service Center
. Managed a staff of 10 Service Technicians in the delivery, setup and
teardown, and technical support of rented computer systems and
peripherals.
. Other duties included managing department budget to include P&L,
Technical Support Desk Operations, vendor management, and shipping and
receiving.
. Maintained Fleet services for all delivery vehicles assigned to our
section.
. Coordinated with sales staff on all Conventions and special needs
customers, including setups, removals, and extended support.
Branch Manager/Systems Administrator, Medifax, Inc.
1995-1996
Branch Manage responsible for the Medical Transcription service support of
10 local hospitals and medical clinics within the Dallas/Fort Worth
Metroplex.
. Directed a staff of 40 transcriptionists in the preparation, QA, and
delivery of medical reports and doctor's notes.
. Responsible for all day-to-day operations to include staffing,
payroll, vendor management, technical support operations, and sales.
. Met frequently with client's hospitals to review work and error
processing, and managed accounts to the customer expectations.
Operations Manager, Med-Alert Industrial Health
1994 -1995
Supervised the operation of three Outpatient Occupational Health Clinics
within the Dallas/Fort Worth Metroplex
. Responsibilities included monitoring supply ordering, work force
staffing, and on site medical support for Client Company directed
immunizations and lab support.
. Other duties included assisting sales staff in the coordination and
setup of medical care for Client Company employees, and also arranging
for Occupational Health visits and site assessments form the medical
staff.
US Army, Major 1982
- 1993
Served in various Leadership and Management roles in the Military, to
include:
. Director of Information Services, General Leonard Wood Army Community
Hospital, Fort Leonard Wood, Missouri
. Administrator, Department of Primary Care, General Leonard Wood Army
Community Hospital, Fort Leonard Wood, Missouri
. Director of Operations, General Leonard Wood Army Community Hospital,
Fort Leonard Wood, Missouri
. Commander, 21st Evacuation Hospital, 13th COSCOM, Fort Hood, Texas
. Headquarters Company Commander, 106th Medical Detachment (VS), Seoul,
Korea
. Executive Office, 547th Medical Detachment, Hunter Army Airfield,
Savannah, Georgia
EDUCATION / TRAINING
Education:
Morehead State University, 1982, Bachelor of Business Administration
(Computer Science)
Training:
CCNA Boot Camp, Global Knowledge
ITIL V3 Foundations Training, QA Ltd.
Keane's Productivity Management Methodologies
Keane's Project Estimating and Risk Management Training
Keane's Project Managers' Professional Development Training
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