Customer Service Assistant
Resume:
Jeffrey W. Roop
Woodland Hills, CA 91367
*******.*.****@*****.***
OBJECTIVE: To best utilize my skills, talents and experience in the area of
customer service.
SUMMARY OF QUALIFICATIONS
• 7 years of customer service experience in retail, warehouse and call center settings.
• Selected as hotshot delivery driver to provide customer support to schools served by the Scholastic Book Fairs warehouse.
WORK EXPERIENCE
Woodturner, Reclaimed Woodturning, Woodland Hills, CA - 2012-pres.
• Turning what others would send off for mulch or firewood into unique works of functional art, to reveal the beauty of the discarded...
Independent Study, Claremont Graduate University, Claremont, CA - 2010-2012
• Independent research directed toward doctoral dissertation
Logistics Assistant, Aegis Medical Systems, Canoga Park, CA - 2008-2010
• Process orders for medical & office supplies for 25 clinics statewide
• Creation, cataloging and revision of corporate and clinic forms
• Forecast, order and maintain form inventory
• Create and revise marketing materials
• Maintain weekly/monthly clinic schedules
• Efficient response to incoming calls from clinics regarding orders and deliveries
Full-Time Student, Claremont Graduate University, Claremont, CA – 2007-2008
• Began graduate courses in philosophy of religion and theology
Graduate Assistant, California State University, Los Angeles, CA – 2006-2007
• Grade and comment on undergraduate students’ papers and tests
• Contribute to class discussions
Package Handler, United Parcel Service, Van Nuys, CA – 2005-2006
• Loading of package trucks in a dead line driven environment
• Occasional sorting of packages
Full-Time Parent, Woodland Hills, CA – 2001-2005
• Remodeling of wife’s family home
• Made furniture for friends and family
Shipping/Receiving Clerk, Scholastic Book Fairs, Arlington, TX – 1998-2001
• Receiving, inventory and storing of incoming titles
• Pulling and preparing titles for shipment to other warehouses
• Train and supervise temporary staff in preparing shipments
• Staging and loading of book fair trucks
• Order fulfillment of reordered titles
• Hotshot deliveries of reordered titles to local schools
• Participation in semi-annual warehouse sales
• Restocking displays
ADDITIONAL SKILLS AND TRAINING
Microsoft Outlook, Word, Excel, PowerPoint and Visio proficiency
Adobe Acrobat, Illustrator and Photoshop proficiency
5 years academic research, writing and editing
7 years customer service in retail, warehouse and call center settings
UPS World Ship, Fed Ex and freight billing
5 years forklift experience
EDUCATION
MA, Philosophy, 2007
California State University, Los Angeles, CA
BA, Philosophy, 1990
Howard Payne University, Brownwood, TX
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