Manager Project

Information Technology Professional

Executive Profile

Information Technology Manager with 17 years of experience utilizing in-

depth technical and business process knowledge to implement solutions that

enhance efficiency and productivity. Strong record of success in creating

robust IT architectures and infrastructures. Extensive experience managing

simultaneous projects, conducting strategic planning, managing IT services

and leading project teams of employees, contractors, consultants, and

vendors. Strong leadership, analytical, communication, team building, and

organizational skills to achieve aggressive goals and objectives.

IT Infrastructure Management Technical Training and Support

Network Management, Design and Business Process Improvement

Implementation Staff Management and Team Building

Strategic Planning Project Management

PROFESSIONAL EXPERIENCE

ImPACT UNLIMTED, INC November 2011 - Present

Dayton, New Jersey, USA

Technology Lead

Reporting to the Director of IT and Operations, I have overall

responsibility for development, implementation, maintenance and support of

network infrastructure, user workstations and corporate software tools.

Other accomplishments and duties include:

. Created procedures and policy documents for IT operations

. Established new and maintain existing vendor relationships

. Effectively introduce and integrate new technologies.

. Manages and support Microsoft Dynamics SL and performs periodic

release updates

. Oversees LAN/ WAN, including local and remote access capabilities

. Migrated Desktops from Windows XP to Windows 7 environment

. Migrated existing and created new virtual servers using MS Hyper-V on

Windows Server 2008 R2 and Windows Server 2012

. Network Management and support as well as Network Infrastructural

Planning.

. Network and user management for NJ, SF, Texas, Switzerland, and

Italian offices

. Financial System Upgrade from MS Dynamics SL 7 to MS Dynamics SL 2011

Technology Concepts Group International February 2011 - October 2011

Somerset, New Jersey, USA

Information Technology Manager

Provide leadership as head of department and has overall responsibility for

all aspects of strategic IT planning, implementation, and support. Manage

and deliver multiple projects on time and within budget.

. Create procedural documents and systems analysis for Clients

. Perform Gap Analysis and create technical documentation for IT Systems

upgrade

. Migrated client from Windows Server 2003 to Server 2008 R2 domain

environment. Configured Active Directory, Firewalls, Symantec

Endpoint Protection and Exchange environments.

. Migrated roaming user profiles from Windows Server 2003 Domain/ W2k

and XP Desktop to Windows Server 2008 R2 Domain/ Windows 7 Desktop

environments.

. Primary Support for Windows Server 2003/Citrix based clients in

Totowa, NJ

. Manage IT Help Desk technicians and monitor performance matrices on a

weekly basis.

. Manages a team of System Engineers, print technicians and cabling

contractors that deliver cabling and tech support, for our client base

throughout the USA.

. Effectively introduce and integrate new technologies.

. Review the adequacy and allocation of IT resources in terms of

personnel, equipment, and service levels.

National Meats & Food Distribution Limited 2004-2010

Lydford, St. Ann, Jamaica

Information Technology Manager

Senior Manager with a team of 5 responsible for overall technology vision

while providing services and solutions affecting over 300 employees in a

distributed client/server environment in accordance with Service Level

Agreements. Analyze technology needs of business sectors, establish

strategic direction of service lines and manage project teams, including

vendors and external solution providers.

. Technical Project lead for the Retalix ERP and WMS project

implementation requiring installation of several IBM I-Series and X-

Series servers.

. Hired a Solutions Specialist from Australia to develop and implement a

business solution for merchandizers, hotels and supermarkets.

. Configured Vocollect RF voice terminals for warehouse picking staff,

Motorola (Symbol) RF guns configured for warehouse staff.

. Spearhead the Configuration and distribution of tablet pcs to remote

sales team, Motorola (Symbol) handheld devices for delivery drivers.

. Migrated from Windows 2000 to Windows 2003 domain architecture.

. Spearhead the Implementation of Sage HRMIS package while working

remotely with vendors.

. Develop training manuals, and other materials for introducing

technologies and product support.

. Planned strategic direction of service line by collecting and

interpreting usage data and performance metrics. Create business

process flow charts and other data models to verify business

requirements. Provide Directors with recommendations.

. Evaluate new and existing technology products by establishing end-user

focus groups, designing usability tests and gathering technical and

functional requirements from IT personnel and end-users.

. Network Management and Support. Network Infrastructural Planning

. Reviewed all developed and ongoing projects to ensure reliability,

scalability and return on investment.

. Business Process Modeling

Wisynco Group Limited 2002-2004

White Marl, St. Catherine, Jamaica

Group Network Manager

Provided technical consulting and implemented solutions. Collaborated with

application development teams and third-party solutions providers to

develop and acquire technology solutions.

. Consulted with business units to develop solutions and alternatives to

technology needs.

. Evaluated business requirements and development documentation for gap

analysis and business process improvement.

. Worked with solutions provider to develop software to address business

requirements.

. Translated business requirements into technical specifications for

development staff and solution providers.

. Managed Network and Operations support staff.

. Migrated from a Windows 9x peer-to-peer file sharing network to

Windows 2000 Client/Server network using Windows 2000 Active Directory

Services.

. Network Infrastructural planning for Wisynco Group of companies.

. Managed computer labs by performing server and PC setup and

configuration. Ensured all servers, PCs, printers, and related

devices worked properly. Responsible for server backups and disaster

recovery plan.

Lascelles deMercardo Group Limited 1996-2002

23 Dominica Drive, St. Andrew, Jamaica

Senior Systems Administrator/ Network Lead

Managed system and network infrastructure for the 21 companies within the

Lascelles deMercardo Group. These included the wines & spirits,

pharmaceuticals, automotive, finance, and the retail distribution

divisions.

. Spearhead the team that implemented the Windows Server 2000 to 2003

Migration

. Lead the Windows NT4.0 to 2000 Server Migration

. Developed and implemented solutions for Disaster Recovery as well as

Daily, Weekly and Monthly Backups

. Managed team that implemented WAN solutions for the group of

companies.

. Technical support, network configuration, training, and installation

services for corporate users.

. Developed and Maintained User and Procedural Manuals

. Worked with project team to implement ERP and Payroll solutions

. Managed Supplier and Vendor Relationships

. Maintaining the Network for the Lascelles de Mercado Group of

Companies.

. Managed team that provides on-site user support.

EDUCATION

Leicester University 2005

MBA in Information Technology Management Leicester, UK

University of the West Indies 1999

Bachelors of Science, Management and Accounting Mona, Jamaica

Certifications and Training

Certified Information Technology Project Manager (Hampton 2010

Group USA) 2003

Microsoft Certified System Engineer (Microsoft Corporation) 2002

Novell Certified Administrator (Novell Corporation) 2002

Microsoft Certified System Administrator (Microsoft 2001

Corporation)

Microsoft Certified Professional (Microsoft Corporation)

ADDITIONAL SKILLS

. Windows Server Implementation and Design (2000 -2008)

. Active Directory Design and Implementation

. Exchange Server Design, Implementation and Support

. Technical Support, Hardware Support, Systems Support, Desktop Support

and troubleshooting

. Business Process Modeling

. Novell NetWare Administration

. Blackberry Enterprise/ Professional Server

. Disaster Recovery

Technologies

Windows Server 2012, Windows Server 2012 RDS, Windows Server 2008 R2,

Windows Server 2003, Windows Server 2000, Windows XP, Windows Vista,

Windows 7, Microsoft Exchange 2000/ 2003/ 2010, Microsoft ISA Server 200/

2004/ 2006, Symantec Endpoint Protection, Microsoft Forefront 2010,

Microsoft SQL Server 2000/ 2007. Mac OS X.

WSUS, Active Directory, Group Policies, Backup and Storage, Disaster

Recovery,Cisco ASA, Cisco Catalyst Switches, Telephony, Routing Protocols,

TCP/IP, DHCP, DNS.

ERP Software (Dynamics AX, Dynamics SL, Mapics, Retalix, Great Plains,

Macola, Platinum), WMS, Payroll, QuickBooks Pro, Reporting, MS Office

Suite, Visio, Microsoft Project,

IBM I-Series/ X-Series/ DELL/ HP/ Compaq Servers/Linux

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