Manager Customer Service

HERNAN GEHR

**** ** *** **. *****, Florida *****

Phone : 305-***-**** Cell.: 786-***-****

E-Mail : **********@*******.***

Summary of skills and experience:

Certified and licensed by the State of Florida for Community Association Management (CAM)

with over 8 years of quality pro-active management experience. Excellent Customer Service and

Interpersonal Skills.

Supervisory Skills and training of new employees. Ability to multi-task in a challenging

environment. Very detail oriented. Budget preparation and Analysis experienced with budgets

greater than $8 million, extensive computer skills, finely tuned contract management, Team

Building, Hiring, Human Resources, Insurances, concise intelligent purchasing, careful

preparation of highly detailed Management Reports

An award-winning Hotel Management Professional dedicated to the highest standards of

customer care and enhancing the customer experience. Possessing exceptional interpersonal,

communication and organizational skills. Able to demonstrate a successful career in both front-

of-house and general hotel management. With keen attention to detail and being able to work as

part of a team, hardworking and self-motivated to achieve positive and profitable results.

Education

Continuing Education in Safety, Insurances, Property Maintenance, Financials etc.

Community Association Manager Course – Miami Dade College 2003

BA in Economic Sciences, Andes University. Bogota Colombia 1971

Associate Degree in Food and Beverage and Front Office, Management

Cornell University / Inter-Continental Hotels 1971

Methodology in Pedagogy and Occupational analysis Ince, Venezuela 1979

Introduction to Tourism, Protocol, Public Relations 1979

Food and Beverage Administration 1979 Ince College, Venezuela

Languages

Fluent in Spanish, English, German and Hebrew, knowledge of Papiamento

Work experience

2005 – 2013 The Continental Group, Inc Hollywood, Fl

Special Services Corporate Office. Jan - June 2013

(Participated in new start up properties, assisted in the elaboration of a proposal budget

for a new take over property, assisted managerial transitions, etc)

General Manager, The Gables Club & Condominium from 2006 to 2013

Exclusive Hi-Rise Condo complex, including a full A' La Carte Restaurant, Spa, Marina,

Hotel, on a 12 Acres campus)

General Manager, The Grove Towers from 2005 to 2006

(Hi-rise Condo complex, with 100 Units.

2003 – 2005 Worldwide Shore Services Fort Lauderdale. Fl.

Director of Land Operations for Costa Cruise Line

(In charge of the dis / embarkation of passengers, and arranging the land transportation to

the different Hotels, Airports etc.

1997 – 2003 Yatay Hotels Corp. Israel Tel Aviv, Israel

Executive Vice-President.

Joint venture project with a local Israeli group, interested in purchasing and operate Kibutz

Hotels. Successfully took part of al all negotiations and prepared the complete stock of

Operational Manuals for the project.

1996 - 1997 SOL MELIA HOTELS Tel Aviv Israel

General Operations Director and Member of the Board of Directors

Accomplished, to open the first Sol Melia Hotel in Jerusalem.

1995 - 1996 Medina Tours (Tour Operator in Tel Aviv) Tel Aviv Israel

Vice President Sales and Marketing for USA and Latin America.

1990 - 1994 Eagle Beach Hotels Aruba

Owners representative and Managing Director

Aruba Royal Resort (196 rooms)

Aruba Royal Club- Time Share Resort with 270 rooms.

1986 - 1990 Inter- American Hotel System Bogota, Colombia

Partner and CEO.

1.987 – 1.988 Official Representative of the Government of Aruba in Colombia

1980 - 1986 Concorde Hotels International Aruba N.A

General Manager

Supervised the operations for an 800 rooms Resort and Casino, with over

1,500 employees.

1978 - 1980 Hotel El Belvedere Bogota Colombia

General Manager

270 Rooms 5 Stars Deluxe - Executive Hotel

Accreditations and licenses

US Licensed ( CAM ) Community Association Manager No. 27261

Notary Public State of Florida

Ministry of Tourism of Colombia. Hotel Representations and Whole Sales. Lic. No. 003

Hotel Management License - Ministry of Tourism - Israel No.893

Aruba Tourist Authority – Hotel & Resorts Management Certification.

Awards received

Condominium Safety and Security award – The Continental Group, Miami 2011

Condominium Management and Relations – The Continental Group, Miami. 2010

Israeli Tourism and Hotel Association – 5 Star Hotel Manager 1995

Golden Helm of Tourism - ITB- Berlin 1986

Best Colombian Hotelier – “Tourist Press of Colombia” 1985 / 1987

Ministry of tourism of Colombia

Concorde Hotels International –Excellence General Manager 1983 – 1985 - 1986

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