Training Manager
Resume:
Kathleen N. Baine
Cumming, GA 30041
770-***-**** ********.*****@*****.***
Instructional Designer and Technical Communicator
Resourceful and innovative training and writing professional with over 20 years of experience at major
Fortune 500 companies in IT and product training and technical communication. Excellent written and
verbal communications skills. Initiative and experience to develop concepts and ideas into highly regarded
end-user documentation and training. Well organized and results oriented. Excellent project management
experience.
Technical Communication
Training Development and Delivery
•
• Business Process Procedures
SAP Training Development and Delivery
•
• Installation and Operations Manuals
Oracle CRMonDemand Training
Development
• User Guides
• SecurePro Training Development
• Online Help (RoboHelp and Madcap Flare)
• Learning Management Systems
• Job Aids
• Facilitator Guides
• Quick Reference Guides
• Instructor Guides and Presentations
• Web Sites
• Student Training Guides
• Newsletters
• Training Communications
• Data Sheets
• Webinars, Web-based Training, and Live
• SharePoint Content Management
Training Delivery
• Website Content Management
Career
Siemens Industry, Inc., Alpharetta, Georgia. November 2010 – June 2013. Training Process Manager.
Managed the IT training development and facilitation process for Siemens Industry in the US. Advised IT
managers and business managers on highly visible IT projects for documentation and training needs and the
integration of new companies into Siemens. Developed detailed training project plans and execute them on
time and on budget. PWork with PMO Senior Leadership documenting and training IT processes.
NanoLumens Inc., Norcross, Georgia. August – October 2010 (contract). Designed and wrote the
NanoLumens Flexible Display Installation and Operations Manual.
PS Energy Group. Decatur, Georgia. May – October 2010 (contract). Documented company job processes
and procedures.
Transtechnik Corp - USA. Ball Ground, GA. December 2009 – April 2010 (contract). Updated light rail
vehicle auxiliary power converter repair procedures with new drawings, additional parts, and
created/updated integrated parts catalogs (IPC).
TeraHop Networks, Inc., Alpharetta, GA. July 2006 to December 2009, Manager of Training and
Documentation. T. Designed and developed live, online, and webinar-based training. Designed and
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developed online Help, training guides, software and hardware configuration and installation guides, and
quick reference guides for the company’s wireless networking sensor products.
Siemens Energy & Automation, Alpharetta, GA. February 2003 to July 2006. Manager, SAP
Documentation Team.
Developed and led the SAP Documentation team, including finding, interviewing, and hiring technical
writers; determined documentation tools; oversaw projects and deadlines; and managed the team budget.
• Designed and developed SAP software end-user training materials (guides and job aids),
communications, and online Help, as well as the templates and writing guidelines for developing
these materials.
• Developed the online Help design for presenting SAP information as high-level company business
processes, through to department processes, and ended with job-specific step-by-step instructions
in both training materials and SE&A customized online Help.
Siemens Energy & Automation, November 1999 to February 2003, Senior Technical Writer
• Identified, led, and developed information technology (IT) training and documentation
opportunities.
• Developed several projects and methodologies that brought higher standards of consistency,
quality, and visibility to the Siemens training and documentation department through detailed
documentation plans, award-winning documentation, customer relationships, the IT
Communications Plan, the Document Model.
GTE Customer Networks, ExecuTrain, CLR Professional Software, Equifax, Cellular One, Randstad
Staffing Services, Lockheed Martin, Atlanta Computer Currents, and Siemens Energy & Automation.
December 1994 – November 1999: Free-lance technical writer and project leader.
• Developed training manuals, installation guides, press releases, web sites, customer success
stories, and feature business articles.
Digital Equipment Corporation (DEC) (now Hewlett-Packard) in Massachusetts and Georgia. September
1980 – December 1994: Technical, Business, and Marketing Communications writer, Software
Documentation Supervisor.
Education
MS Professional and Technical Communications, Southern Polytechnic State University, Marietta, GA
BA English, Elon University, Elon, NC
Certificate: Human Performance Improvement (from ASTD). 2012
Tools
Some Experience
Intermediate Experience
Proficient
•
•
• Adobe Illustrator
Adobe Captivate 5
MS Word
•
•
• CorelDraw
PhotoShop
PowerPoint
•
•
• Gimp photo editing
Visio
RoboHelp V8
software.
•
• SOtI software
FullShot
•
• MadCap Flare
SnagIt
•
• Dreamweaver
Centra
•
• Excel
Citrix GoToTraining
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Membership and Awards
Member: American Society for Training and Development (ASTD) Atlanta Chapter
Award of Excellence in Printed Documentation; 2001, Atlanta Chapter of STC for The OMNIS User Guide.
Award of Excellence in Online Documentation; 2001, Atlanta Chapter of STC for Project PreBid Online
Help.
Award of Excellence in Online Documentation; 2002, Atlanta Chapter of STC for OCS Online Help.
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