Customer Service Manager

***********@*****.*** • Cellular 978-***-**** • Main 954-***-****

EXPERIE Marie Danielle Dauphine 1738 SE Linpark Court, Port Saint Lucie, FL 34952

NCEs

Teleperformance: 01/13 to present

Customer Service:

Responsible to provide information to customers in courteous polite and professional manner, perform accurately all data entry

Assist customers in execution of all company marketing plan and program, ensuring precise and timely set up exelent problem

resolution and execution. Answer questions of general and direct incoming call.

Sport Authority: 09/12 to present

Customer Service:

Provide outstanding customer service by helping customers understand their needs,

Recommend and help them acquire the need product solution on the floor provided consult sale and up sale to customers.

Work closely with manager to receive training and coaching when needed striving to exceed all company expectations.

All Cellular/Metro Pcs: 02/2007 to 08/2012

Assistant Manager:

Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special

promotion

ns, and providing detailed information for various products. Managed sales and support staff to perform all aspects of retail store

operation. Directed complete remodeling of assigned store. Managed store operations, marketing, advertising and sales.

Responsible for daily bank deposits, end-of-day reconciliations and inventory.

Service America Enterprise, Fort Lauderdale, FL 2001 to 2009

Permit Processor

Responsible to fill out permits work sheet. Set appointment between customers and inspectors for follow up. Fill out permit

worksheet an AS400. Check with municipalities for permit's progress. Responsible for customer service in permits issues. Recorded

all application in JD E before scheduled inspections date.

•Greeted customers, answered inquiries, provided information, resolved problems, and handled various administrative activities.

•Investigated and resolved complaints through grievance process. Maintained department database.

Family Central Inc., North Lauderdale, FL 1999 to 2000

Appointment Setter

Communicated with clients daily. Assisted clients with inquiries and provided all pertinent information. Answered inbound sales

calls and set appointment for the Social Workers and Outreach Department. Responsible for all clients ' information into the

Demographics area.

•Proven ability to handle large volume calls in a professional and courteous manner. Proven ability to interact effectively with clients

and staff at all levels.

Somerville Hospital, Somerville, MA 1992 to 1996

Nutritionist Assistant (WIC)

Scheduled appointment. Fill out WIC Nutritionist work sheet. Distributes and explained WIC checks/vouchers to clients. Cut out

checks/vouchers. Informed clients of the proper usage of checks/vouchers. Did the blood work took infants weight and height for

accuracy. Did community outreach as needed. Complete knowledge of the WIC program.

•Built rapport with clients through effective and precise communication

•Answered clients inquiries concerning WIC policies and products

Additional Skills

•MS Office Professional, MS Office, MS DOS, MS Excel, Managing E-mail

Education

Boston English High School, Boston, MA

H.S. Diploma

Computer Learning Center, Somerville, MA 1992

Certificate, Data Entry

BCC, Malden, MA 1989

Associate, English

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