Sales Customer Service

Patricia M. DeRisi

*******@*******.***

Professional Experience

Jared, The Galleria of Jewelry, Freehold Raceway Mall, Freehold, New Jersey

October 2009 - present - Timepieces, Perimeter, and Custom Design Sales Consultant

Coordinated and implemented sales and marketing plans to achieve corporate sales goals

and objectives. Able to monitor competitive trends and activities and up-sell existing

guests. Excellent written, oral, follow up, presentation and customer service skills.

Experienced in diamond testing, jewelry inspection and cleanings. Proficient with Point

of Sales systems and procedural documentations handling confidential customer

information and security of gemstones/diamonds. Knowledgeable in product lines of: Le

Vian, Peerless Diamonds, Leo Schacher Diamonds, Jane Seymour Open Hearts,

Gemstones, Baume Mercier, TAG Heuer, Movado, Swiss Army, Bulova and Citizen

timepieces. Custom Design Consultant for this Jared location.

W.A. Birdsall & Co, Linden, Summit & North Plainfield, New Jersey

August 2007 – April 2008 – Design Consultant

Designed and completed installation of training center and employee lounge for Linden

location. Researched, negotiated price and terms for the purchase of high end-luxury

decorative hardware lines for new North Plainfield LEED registered showroom.

Identified plumbing product lines and selected merchandise for floor plan and vignette

placement in North Plainfield, and submitted designs for employee lounge & kitchen

layout for same location. Researched and interviewed prospective vendors for LEED

participation and certification. Photographed North Plainfield worksite for the creation of

historical company construction portfolio. Assisted in the composition of the new

business branding to include but not limited to; logo, stationary, line card, product

packaging, showroom design and floor plan, product lines, and customer profiling.

Worked with the Director of Showrooms for the planning, preparation and opening of

new facility as project specified and designated. Active member of NKBA, AIA &

DPHA.

McGraw-Hill Companies, Hightstown, New Jersey

April 2003 July 2007 Research & Development - Architectural Reporter

Responsible for reporting coverage and relationship building of the most active and most

significant Architects, Engineers, and Owners/Developers. Accomplished both by

telephone and face-to-face contact of the assigned source ownership for each discipline

for the purpose of obtaining construction data and news for inclusion in MG-H

Construction Dodge Reports, products, and services. Managed real time database and

information systems. Active member of AIA- North Jersey Architects League and

Committee Member of AIA publication Leagueline. Awarded Mid Atlantic Region 2004

Award for Best Single Source Development for Toys R Us and Best Trade Networking

Award in 2006.

Lowe’s Home Improvement Warehouse, Holmdel, New Jersey

August 2002- April 2003 - Kitchen Designer

Detail oriented and capable of qualifying customers, designing, estimating, and closing

sales. Familiar with standard concepts, practices and procedures in the field of kitchen

design within a big box retail environment. Experience includes 20/20 design software

for kitchens and baths, purchasing, sales, marketing, and merchandising.

Lalique North America, Carlstadt, New Jersey

September 2000 May 2002 - Regional Visual Manager/Corporate Sales Specialist

Responsible for the maintenance of high volume accounts located in North America.

Heavily interacted at the CEO and senior executive levels. Sales responsibilities include

cold calling, telemarketing, networking and prospecting. Proven track record in up-

selling existing accounts and able to bring to their full sales potential. Ability to develop

marketing programs, territory and business analysis, while coordinating the development

of sales objectives, strategies and training to achieve corporate sales goal criteria. Strong

organizational, follow up and time management skills. Prepared new product designs for

introduction to market/showroom. Worked within budget allowance and completed prior

to deadlines. Able to confidently interact with Press and Industry related publication

representatives. Designed Madison Avenue showrooms for Lalique, Puiforcat, Haviland

& Parlon, J.L. Coquet and Philippe Deshouliere.

EPIX, Woodbridge, New Jersey

April 2000 September 2000 - Professional Employer Specialist/Sales

Sales responsibilities include Life, LTD, Medical, Vision, Worker’s Compensation

insurance, Payroll, Human Resources, Risk Management and various investments plans.

Dedicated member of BNI, local and state Chambers of Commerce.

PrimeSource, Edison, New Jersey

February 1997 April 2000 - Outside Sales Representative/Account Executive –

Specifier/Buyer

Experience includes a proven track record in cold calling, telemarketing, prospecting, up-

selling, and closing. Inside Sales responsibilities included all phases of sales, EDI,

promotions, order processing and its required fulfillment for shipment. Simpson Strong-

Tie product specialist/buyer.

March 1994 February 1997 - Credit & Chargeback Manager - National Accounts

Reviewed, identified and collected areas of delinquency, chargebacks, and deductions

within all 32 PrimeSource locations throughout the United States. Some account

responsibilities of collection included: The Home Depot, Lowe’s, ENAP, Ace Hardware,

Payless Cashways, Rickels, and 84 Lumber.

The Celebrated Basket, Sea Girt, New Jersey

September 1989 March 1994 - Co-Owner & Designer

Designed tabletop accessories and giftware line for The Celebrated Basket. Responsible

for purchasing, payroll, taxes, accounts payable, accounts receivable, inventory control,

marketing, merchandising, advertising and customer service for retail sales location.

Georgia Pacific Corporation, Trenton, New Jersey

August 1986 December 1989 - Product Manager/Sales Representative

Promoted from Credit Manager in 1987 to Sales Representative specializing in gypsum

products. Solely responsible for purchasing and sales of $13 million dollars for two

consecutive years

Credit Manager

Responsible for daily successful operation of credit department in maintaining 285

accounts with a collection rate of 94% and turn days of 27. Credit exposure

approximately $65 million per year.

Monmouth Building Center, Shrewsbury, New Jersey

July 1983 August 1986 – Purchasing Agent

Developed sources of supply, negotiated price, quality, and terms for the purchase of

lumber and building materials. Responsible for computerized file maintenance of

inventory. Authorized payments to wholesale suppliers. Responsible for warehouse and

yard inventory control. Assisted in the composition of the sale brochure distributed by

direct mailings.

Education:

Parsons School of Design - Degreed - Architectural Interior Design, New York City, NY

South Jersey Career Center - Photoshop, Illustrator, InDesign, Quark, Quickbooks

NKBA – CEU - Universal Design

International Masonry Institute - Terrazzo Hands On Design/Application

T.H.E. Technologies - PC Specialist (MS Outlook, Word, Excel, PowerPoint, Publisher,

& Access) Toms River, NJ

DDP Training - Quark, Freehold, NJ

Middlesex County College - English, Edison, NJ

Community Organizations

CHEMOcare - Westfield, NJ -

Ronald McDonald House - Long Branch, NJ

Professional Associations:

AIA – NJ – Allied Member of North Jersey Architects League

AIA – NJ – Committee Member for Leagueline – Newsletter for AIA

BNI – Business Network International

DPHA – Decorative Plumbing & Hardware Association

NKBA - National Kitchen & Bath Association

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