Customer Service Sales
Resume:
Texas 78251 E-mail
bcerna501@gmail.c
om
Benjamin Cerna
I am committed in improving on my skills and
summary knowledge to better serve our members, clients and
internal departments. As well as contributing to the
growth and the future of the company by providing
unlimited customer service.
Employment 2011-June- September Great Clips San
Antonio
Receptionist
Count funds in cash register- responsible for
counting the money in the drawer to make sure it
balanced in the morning and at closing.
Greet customers - greeted customers as they walked
in. Helping with questions regarding price and wait
time.
Set up appointments- in charge of taking calls with
customers and setting up requested appointments.
Collect on purchase- Collected on merchandise sold
on a commission basis ex: salon products, gift cards
etc.
General housekeeping- responsible for keeping the
store clean during the store hours. Vacuumed and
swept as needed.
Close count- ran end of day report from cash
register as well as prepared the cash for deposit.
Open/Closed store- prep cash box, responsible for
opening and closing the store and making sure the
office alarm was set up prior to leaving.
Assign customer to stylist- responsible for keeping
track of time of wait time and equally assigning
customers to the hair stylist that is available.
2012- May- September McDonald's
San Antonio
Crew Member
Worked on grill- was assigned to grill and cook food
products according to order.
Cashier- Collected cash on purchases made.
Taking Orders- Responsible for taking the customers
and making sure it was ordered according to their
request.
Greeted Customers- responsible for greeting the
customers as they arrived to the store and thanking
them for their business.
General housekeeping- responsible for maintaining
store appears and cleanliness.
2012 July- August Vector Marketing
San Antonio
Sales Representative
Set Appointments- Made calls from prior clients and
cold call referrals in order to present products.
Prepared Presentations- Setting up products and
presenting a brief explanation of what we had to
offer.
Wrote up sales- Responsible for keeping track of
written checks and writing up sales while
accumulating amount.
One on one consultation with clients.
Collect on sales- responsible for collecting cash
and/or checks on purchases made on site.
2012 October-December 2012 Anna's
Linens San Antonio
Sales Associate
Greet Customers- Greet each customer with a positive
and friendly approach while recommending add on
sales and clearance items.
Inventory- Responsible for keeping an accurate
inventory on assigned merchandise in the store.
Cashier- Handling cash, credit, debit, and tax free
transactions on purchases made in store.
Unload/load truck- Receive and unload merchandise on
a weekly basis.
Sales- Promote in store merchandise including add
ons, discounts, clearance, and new merchandise.
Closing store- Responsible for zoning the store,
double checking inventory, and locking up doors.
Answer Telephone- Answer phone with appropriate
store greeting and help with any questions, store
hours, directions, merchandise look up, and
promotions.
General Housekeeping- Organized each zone in the
store for the sole purpose of being clean,
sanitized, and presentable.
2013 January Toyota
Plantation San Antonio
Industrial Cleaning
Required to have a confined space permit in order to
work in certain areas.
Used specific chemicals in order to clean railings
and steel.
General House Keeping on construction sites- in
charge of cleaning up oil spills, removing dried
paint, scraping, sweeping, and working in hot
temperature environments.
Required to stand for entire shift.
2013 May/July SAS INC.
San Antonio
Manager
Learned how to finance production as a Manager.
Learned how to manage money orders, cc and cash
handling.
Required to meet a certain quota of sales for the
week.
Languages
/skills
Speak/Read/Write English
Computer skills
Microsoft Word/PowerPoint/Excel proficient
Cashier experience
Phone skills
Customer Service skills
Sales experience
Electronic Time cards
Communication skills
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