Project Manager Management

Hank Edwards

**** ******** ***** *****

PLANO, TX 75023

972-***-**** (HOME)

972-***-**** (CELL)

EMAIL: ************@*******.***

"MY GOAL IS TO ALWAYS EXCEED EXPECTATIONS!"

S U M M A R Y

Robust blend of experience and skills include project management, analysis,

client relations, and problem solving in the telecom and financial

industries. Recently audited and managed projects to prevent risks and

control costs during bank's vendor selection. Successfully completed,

within time and budget constraints, all project management tasks for large-

scale mortgage servicing transfer project. Accomplishments in the financial

arena also include financial analysis of investments, process development,

regulatory compliance audits, and multiple aspects of mortgage servicing.

Telecom managerial successes in technical support, change control, quality

testing, software development life cycle, technical writing, and client

rapport. Strong people skills include innovative methods of motivation and

capability to supervise, develop, train, and retain quality staff. Proven

record of leading successful implementation, quality assurance, and support

of telecommunications systems in customer networks, with measurable

accomplishments in root cause analysis, fraud prevention, product

improvement, and cost reduction. Technical skills include MS Office

applications and proprietary high-level and assembly-level software

programming.

PROFESSIONAL accomplishments

BANK OF AMERICA, Plano, TX

4/2012 - 7/2013

Operational Project Manager (Contractor - Meridian Technologies)

* Coordinated Vendor Management projects to prevent/mitigate risks, control

costs, ensure due diligence, and comply with federal and bank regulations

regarding privacy and information protection while engaging and on-boarding

of outsourced vendors that provide bank services. Efforts included holding

team meetings, driving completion of required artifacts, ensuring vendors

meet business needs, and continually providing status updates to all

stakeholders.

* Audited and maintained status of all completed Vendor Management projects

to ensure compliance with all necessary tasks, approvals, required

deliverable artifacts, and closure rules.

* Designed and developed specialized tool (in Excel) to analyze associates'

workloads, levels of "busy", and available bandwidth and provided weekly

resultant data and graphs to management teams in order to assist their

oversight of projects and personnel.

CAPITAL ONE BANK, Plano, TX

4/2011 - 12/2011

Project Manager (Contractor - CXI)

* Maintained and continually analyzed integrated program plan and progress

for mortgage service transfer project, using MS Project, for multiple work

groups. Mortgage data was converted to LPS/MSP data base.

* Produced weekly status and dashboard reports to management and

stakeholders to monitor progress of past-due, current, and upcoming project

tasks, as well as to identify risks, issues, and trends toward meeting

established milestones. Project completed and closed successfully as

planned.

* Authored key program artifacts, maintained logs of on-going action items,

dependencies, issues, risks and mitigations, and change control items.

Coordinated collection of material and produced consolidated reports for

special projects, such as decision checkpoints and organization of task

results.

* Supported project managers by completing special requests and reviewing

deliverables and, as necessary, coordinated with work group leads toward

status and resolution of cross-functional issues.

BEAL BANK - CSG INVESTMENTS, Plano, TX

9/2007 - 9/2010

Analyst

* Completed multiple analyses of potential asset-based loan investments,

including evaluation of collateral, and produced recommended actions to

buy, reject, or price-monitor. Selected for special team to analyze

airline Enhanced Equipment Trust Certificates (EETCs) and produced

comprehensive exhibits of projected financial results based on fuel cost

volatility. Gained expertise in interpreting financial and legal

documents.

* Completed several time-sensitive projects supporting purchased mortgage

loan pools, including review of legal documents, contract validation, real

estate tax research, database boarding, borrower credit review, fraud

investigation, real estate valuation, loss mitigation, loan modification,

and service outsourcing.

* Supported project management team by completing compliance audits of FDIC-

mandated obligations related to purchases of failed banks from FDIC

receivership. Completed projects involving validation of banks' contracts

and succession of trusts and custodial services, as well as full compliance

with total set of requirements contained in purchase agreement. Successful

problem-solving results described as "he created order from chaos".

* Developed and executed methodologies, processes, and inter-bank

relationships for procuring legal and credit-related documentation,

including coordination of appropriate confidentiality treatment. Built and

maintained document files for all potential deals, also using Bloomberg and

PACER for research tasks.

NATIONAL BUSINESS RESEARCH INSTITUTE (NBRI), Addison, TX

1/2007 - 6/2007

Project Manager

* Managed projects for multiple clients' customer satisfaction and employee

satisfaction surveys. Projects also included training and working with

clients to determine survey needs, translating each clients' unique

requirements into internal technical processes, and writing executive

summary documentation to provide clients' survey results and root cause

analysis identifying key issues that clients need to address.

* Documented company-wide processes and procedures, resulting in highly-

regarded manager's handbook, reference guide, and training tool.

T-NETIX / SECURUS TECHNOLOGIES, Irving, TX

4/2003 - 1/2007

Project Team Engineer

* Key performer on elite project team to achieve level-2 / level-3

engineering support, trouble-shooting, and performance analyses of Unix-

based and Windows-based communications systems serving correctional

institutions, with emphasis on improved revenue, fraud prevention, enhanced

security, change control, and regulatory compliance. Characterized as

"Cornerstone of the department". Received many quality awards.

MARCONI COMMUNICATIONS, Irving, TX

5/2000 - 8/2001

Software Product Line Manager

* Managed software development life cycle (SDLC) of management system and

embedded software for digital access systems. Used MS Project to plan,

monitor, and adjust project scope, tasks, schedules, and costs.

Coordinated tasks for project teams, consisting of engineers, technicians,

installers, and writers. Managed multiple installations, maintaining

strict upgrade and change control processes. Initiated new revenue-

producing capability by designing tiered software packages.

* Authored product-related marketing collateral and release documents,

eliminating $70,000 cost of hiring professional writers. Maintained

product roadmap for new feature development and cost-reduction goals.

NEC America, Irving, TX

12/1989 - 4/2000

Technical Support Manager / Project Manager

* Built centralized technical support department from scratch, improving

efficiency and cutting support costs by nearly 50%. Designed all support

processes as part of ISO-9001 initiative and authored procedure manual for

1st, 2nd, and 3rd tier support with continually advancing technologies.

* Managed up to fifteen engineers to achieve over ten years of successful

7x24x365 support for telecom switching systems and network management

products for multiple customers. Authored warranty Service Level

Agreements (SLAs) for product support and led team to consistently exceed

SLA terms. Established strict change control rules and chaired change

control board.

* Improved customer relations, shown by positive feedback, and served as

effective focal point of customer liaison, escalation, training, and

proactive quality partnership. Appeased customer anxiety and judiciously

handled priority escalations during difficult situations. Received

multiple quality awards from customers.

* Successful Project Manager on multiple development projects, resulting in

on-time delivery of new software features, automated trouble tracking,

acceptance tests, and many "Y2K" precautionary projects.

ADDITIONAL EMPLOYERS

ITEC, Inc., Richardson, TX Software Development Project

Manager 6/1986 - 11/1989

ITT Telecom, Cape Canaveral, FL Software Development Project Manager

1/1979 - 4/1986

(employed at H&R Block and at Home Depot during telecom downturn in

2002/2003)

E D U C A T I O N

BS Math / Computer Science, Purdue University, West Lafayette, Indiana

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