Customer Service Manager
Resume:
PARIS C. J. MCCLAY
Columbus, Georgia 31903
312-***-**** (cellular)
*****.******@*****.***
OBJECTIVE
To work within an organization in which my
strengths and skills can be utilized to the fullest.
SUMMARY
Broad range of experience with increasing
responsibility
Superior organizational skills
Performs well under pressure
Excellent managerial, communication and
customer service skills
EMPLOYMENT HISTORY
ICS ASSOCIATE/ OVERNIGHT STOCKER
WALMART Columbus, Georgia
February, 2013 to Current
Helping to get the store prepared for next
morning and day customers, Process Freight, create
new displays and encaps and fill shelves with
merchandise. Ensuring a clean well-stocked store.
Customer service duties included greeting
customers, directing customers to products, and
providing product knowledge.
CASHIER ( TEMP)
KMART, Columbus, Georgia
November, 2012 to February 2013
As a cashier, providing customer service and
operating the cash register. Customer service duties
include greeting guests, directing guests to
products, and providing product knowledge. When
running the cash register, scanned items, processed
payments, provided change, and bagged items.
Maintains a presence in the store by providing
excellent customer service. Ensuring a clean, well-stocked store.
ASSISTANT STORE MANAGER
DOLLAR GENERAL, Chicago,
Illinois March, 2011 to September,
2012
Initially hired as a cashier, providing customer
service and operating the cash register. Customer
service duties include greeting guests, directing
guests to products, and providing product
knowledge. When running the cash register,
scanned items, processed payments, provided
change, and bagged items. Other job duties
included unloading deliveries, stocking shelves, and
cleaning the store. Promoted to Lead Associate and
Assistant Store Manager. Responsibilities included
providing exceptional service to our guests.
Assisted Store Manager in the daily operation of the
store. Under the direction of the Store Manager,
responsible for maintaining inventories, store
appearance and completing daily paperwork.
Participating in store opening and closing activities.
Greets and assists guests in a positive,
approachable manner and answer questions to
resolve customer inquiries and concerns. Maintains
a presence in the store by providing excellent
customer service. Ensuring a clean, well-stocked
store. Supervising the team or staff members in
absence of or under supervision of Store Manager.
Assisting with store merchandising by staging,
stocking and placing merchandise in storage.
Assisting in recruiting and staffing. Managing the
store in store manager's absence. Completing all
paperwork and documentation according to
guidelines and deadlines. Ensuring proper cash
handling and register procedures, key control and
company security practices.
ASSISTANT MANAGER
FAMILY DOLLAR, Chicago, Illinois 60628
September, 2009 to March, 2011
Initially hired as a cashier, providing customer
service and operating the cash register. Customer
service duties included greeting customers,
directing customers to products, and providing
product knowledge. When running the cash register,
scanned items, processed payments, provided
change, and bagged items. Other job duties
included unloading deliveries, stocking shelves, and
cleaning the store. Promoted to Lead Associate and
Assistant Store Manager. Responsibilities included
providing exceptional service to our customers.
Assisted Store Manager in the daily operation of the
store. Under the direction of the Store Manager,
responsible for maintaining inventories, store
appearance and completing daily paperwork.
Participating in store opening and closing activities.
Greets and assists customers in a positive,
approachable manner and answer questions to
resolve customer inquiries and concerns. Maintains
a presence in the store by providing excellent
customer service. Ensuring a clean, well-stocked
store. Supervising the team or staff members in
absence of or under supervision of Store manager.
Assisting with store merchandising by staging,
stocking and placing merchandise in storage.
Assisting in recruiting and staffing. Managing the
store in store manager's absence. Completing all
paperwork and documentation according to
guidelines and deadlines. Ensuring proper cash
handling and register procedures, key control and
company security practices.
RECEPTIONIST AND INFORMATION CLERK
WENTWORTH COMMON, Chicago, Illinois, 60628
February, 2010 to August, 2010
Providing night, weekend part time receptionist and
information clerk relief. Greeting visitors and
residents entering establishment. Determining
nature and purpose of visit, and direct or escort
them to specific destinations. Resolving complaints
from visitors and residents. Filing and maintaining
records. Operating telephone switchboard.
Answering, screening and forwarding calls.
Providing information, taking messages and
scheduling visits, and booking use of recreational
rooms, and receiving rent from tenants.
EDUCATION
Alan B. Shepard
REFERENCES
References will be provided upon request.
Contact this candidate