Customer Service Management

Cheryl Patrice Cunningham

**** ********** ******, *******, **, 38128 ( 901-***-**** (

**********@*******.***

Administration Professional

Over 20 years of experience driving strategic growth and product visibility

for Administrative Services. Highly competitive, passionate, persuasive,

articulate, and able to achieve results.

Demonstrated success record in:

. Administrative and Management

. Providing customer service

. Coordination of Administrative Activities

. Career Ambition

. Critical Thinking

. Data Entry

. Written Expression and Comprehension

. Oral Expression and Comprehension

. Composure

. Strategic Planning

. Project Management

. Development of policies and procedures

. Principles of Procedures of Human Resources

. Proficient in Microsoft Office (Word, Excel, Outlook)

. Service Orientation

. Social Perceptiveness

. Judgment and Decision Making

HIGHLIGHTED CAREER ACHIEVEMENTS

. Employee of the Month - Twice during my first year at Berkley Property

Management.

. Achievement Award for The Most Improved Firearms- This award was

awarded to me at the Reserve Officer Class 0f 2010. The Training

Officer voted and Director of Training.

PROFESSIONAL EXPERIENCE

Berkley Property Management, Memphis, TN

3/2012 - Present

Administrative Assistant

. Assists with the managing of all aspects of Berkley Property Management

operations, focusing on

running and maintaining a profitable business which includes

assisting tenants to have a safe and

comfortable place to reside.

. Assists with overseeing the daily operations of the business.

. Conducted meetings with staff

. Keep Records

. Light Bookkeeping

. Typing

. Coordinated Letters

. Sorted mail, faxed, and photocopied documents

. Maintained calendars

Alcoholic Beverage Commission

5/2001 - 01/2011

Training Specialist II/Administrative Services Assistant

. Analyzed applicant's files for LBD Licensure

. Monitored Alcohol Awareness Classes

. Process files and schedule appointments

. Class scheduling

. Trained new staff for office support

. Conducted meetings with Alcohol Awareness Instructors

. Assisted supervisor with special projects

. Audit work

. Sorted mail, faxed, and photocopied documents

. Maintained calendars

Covington Police Department, Covington, TN

07/2010-11/2010

Reserve Police Officer

. Patrolled designated area of city in Radio Cruiser

. Enforced traffic and parking regulations

. Answered calls and complaints involving fire, automobile accidents,

robberies, misdemeanors and

felonies.

Memphis&Shelby County Children's Community Services Agency, Memphis, TN

01/1999 - 04/2001

Administrative Specialist II

. Managed office documentation

. Greeted and directed visitors to their destination and provided

general information

. Answered multi-line telephone

. Maintained office files

. Sorted mail, faxed, and photocopied documents

EDUCATION

. Capella University, Business Administration/Management - Present

(Completion Date March 2014)

. Associate of Applied Science - Business Administration/Management,

Dyersburg State Community College, 2006,

. Administrative Support Training, 2004, 2005 and 2006

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