Customer Service Manager

Carla King

CARLA KING

*** ******* ***** **. #**** HOUSTON, TEXAS 77079 832-***-**** *********@*****.***

Objective

Ambition is to embark on a strategic level position in a dynamic environment where I can utilize my

professional and leadership skills to contribute to the organization.

Profile

Interfaces with various functional areas, such as Production, Engineering, Planning, Shipping, Accounting, etc.

in order to resolve any supply, quality or logistic problems associated with purchased items. Fully trained in

SAP, also in Accounts Payable and Receivables, Knowledge of Microsoft Excel & Word, Windows NT,XP & 7,

Microsoft Office 98 2013, Reconciliation of Accounts, Bank Deposits, Retail & Commercial Collection,

Payroll, Customer Service, Sales, Expedite, Skip Tracing, Buyer, Event Planner, Trainer of Office operation,

Inventory Manager.

Skills Summary

1. Project Management 5. Purchase 8. Trainer In Office

2. Capital/MRO/Assets Orders Order/Purchase Procedures

3. Min/Max levels per on Requisition 9. Accounting/Receivable

Forecast 6. Expedites 10. Obtain Quotes

4. Inventory Management 7. Cost Savings 11. Vendor Manager &

Approval

Professional Experience

2007 – 2013

GREENE, TWEED & CO. – HOUSTON, TX

SUPPLY CHAIN SPECIALIST, MRO NORTH AMERICA

• Manage SAP MRP messages, requisitions, and work orders, for purchased components, ensuring that all

specifications, relevant drawings and other requirements are included.

• Expedite and confirm deliveries of all open orders.

• Create purchase orders. Execute sales orders and forecasted orders.

• Handle all supplier nonconforming product returns and corrective action.

• Maintain master data in SAP for relevant purchased product.

• Reconcile suppler invoice issues.

• Monitor and report cost savings to meet monthly goals.

• Manage VMI (Vendor Manage Inventory) programs with multiple suppliers.

• Manage all MRO supplies for all North American sites including office, maintenance and factory suppliers

from quotation phase through supplier negotiations and order placement.

• Planned and managed outside processing services as required including sourcing, negotiations and order

fulfillment.

• Develop new supplier sources as needed.

• Source and effectively manage Suppliers for goods and services in support of our processes.

• Monitored Variance Report by suppliers and material to ensure alignment with cost goals.

• Attend meetings on production status on various parts and past due orders

Carla King

05/2002 – 01/07

Whitewing Financial Group – Houston, TX

Associate Manager

Managed 10 account managers which included training, coaching, and ensuring that each individual as well

as the group reached the monthly collection goals.

Recommended hiring, firing, promotion, and demotion.

Maintain time sheets and complete bi weekly file reviews.

Track production and approve settlements according to policy and procedure.

05/2002 03/2003

Whitewing Financial Group – Houston, TX

Account Manager

• Collected charged off and out of statute debts

02/2001 – 09/2002

Baker Hughes – Houston, TX

Buyer’s Assistant/Expeditor for three strategic outsourcing buyers (CONTRACT)

Generated reports on open requisitions in order to create purchase orders placed with suppliers in SAP.

Responsible for expediting orders through daily phone contacts, e mail and fax.

Prepared weekly CSF (Critical Success Factor) charts pertaining to each buyer as well as quality status on

each supplier.

08/1989 – 01/2000

Air Touch Paging, f/k/a Pac Tel Paging – Houston, TX

Customer Service Supervisor

Managed separate locations consisting of 14 plus employees with authority to hire.

Responsible for daily accounts receivables posting, bank deposits, and accounts payable.

Performed retail and commercial collection.

Reconciled disputed invoices.

Reviewed credit reports for all applicants to determine approval, amount of deposit, or rejection.

Planned company employee activities and events.

Team Leader for training and evaluating new hires in all areas of company operations.

09/1985 – 08/1989

Houston Association of Credit Management – Houston, TX

Secretary/Commercial Collector/Key Operator

General office operations, i.e. phones, filing, mail distribution.

Set up and closed accounts.

Printed daily and monthly reports.

Reconciled invoice issues.

Handled collections on commercial account.

Team rep on system conversion.

781 Country Place Dr. #2017 HOUSTON, TEXAS 77079 832-***-**** *********@*****.***

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Carla King

12/1983 – 08/1985

Hobby Airport/ Staff Ground Services – Houston, TX

Quality Control Supervisor

Supervised 10 employees in the cleansing and installation of supplies to all commercial aircraft, including

procurement of all required supplies.

Education

2000 CeTrec Software Applications Certificate Houston, TX

1985 Houston Community College Accounting Clerk Certificate Houston, TX

1977 Ross S. Sterling High School School Diploma Houston, TX

781 Country Place Dr. #2017 HOUSTON, TEXAS 77079 832-***-**** *********@*****.***

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