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Customer Service Quality Control

Location:
Jacksonville Beach, FL
Salary:
$15.00 per hour
Posted:
August 09, 2013

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Resume:

R. Carl Heine

**** **** ****** *****

Jacksonville Beach, Florida 32250

904-***-**** home

904-***-**** cell

E mail: june ab302m@r.postjobfree.com

OBJECTIVE: To join a company that will benefit from my contributions which include initiative, skills and sound

judgment and become a key member of the company’s' team.

GOALS: Establish and stabilize my career by securing full time, long term employment.

KEY QUALIFICATIONS: I have been a professional in the construction business for over 25 years. I own my own truck and all

tools required to do the job. My vast experience includes working with people. I enjoy being around

people and have always ensured high customer satisfaction. My general experience is with the following:

General Maintenance

Punch Out

Quality Control

Warranty

Carpentry

Customer Satisfaction

On site Supervision

Drywall

Roofing

Plumbing

Basic Mechanics

PROFESSIONAL EXPERIENCE/

KEY QUALIFICATIONS:

Fleet Landing, Inc., a/k/a Naval Continuing Care Retirement, Inc., 1 Fleet Lamding Blvd., Atlantic Beach, FL 32233, 904-***-****

Construction Technician May 2010 to Present

I am responsible to accommodate residents, complete work orders, perform general maintenance, repairs, etc. My work is of a wide variety

and includes remodeling and prioritizing my work. I love my job; however, circumstances require me to seek employment elsewhere.

KC Petroleum, Inc., 650 Talleyrand Ave., Jacksonville, FL 32202, 904-***-****

May 6, 2007 to February 19, 2010

Assistant Superintendent

I was responsible for demolition and reconstruction of residential properties total remodeling. I was responsible for making sure homes

were up to 100% specification prior to reoccupation. Duties included carpentry, drywall, electric, plumbing, framing, punch out, etc. I

coordinated subcontractor services, if needed and made sure the services coordinated with the customers’ schedule. Most of my duties

were performed in the absence of the Superintendent as he was away on other job sites. When the housing market dropped, I was

assigned to commercial properties mainly gas stations. There, I assisted in the demolition of commercial properties so they complied with

state specifications as the provisions changed. I also assisted in the remodeling of said properties in order to add small food stations,

pursuant to the customers’ architectural specifications.

St. Joe Towns & Resorts, Inc., 240 St. Johns Golf Drive, St. Augustine, FL 32202, 904-***-****

Warranty/Customer Service Technician December 1998 to May 2007

I addressed difficult issues with a large array of decision making on large and small jobs and coordinated sub contractor services with

homeowners’ timetables. I was responsible for high homeowner contact and the ultimate quality control with huge dedication to customer

satisfaction, fulfillment and their definitive happiness of the work that I had done.

EDUCATION AND TRAINING/

HONORS AND CERTIFICATIONS:Hudson Bay High School, Vancouver, WA 1973 1976

Global Environmental Resources and Training, a/k/a Skye Tech

Granted certification of Certified Remediation Response Technician (CRRT)

Integrity Systems Completion of “The Customer", a curriculum designed to improve

communications and customer satisfaction.

St. Joe Company Various customer satisfaction seminars.

REFERENCES: Furnished upon request.



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