Customer Service Machine Operator
Resume:
Allen P. Ash
ab2zg4@r.postjobfree.com
EDUCATION
Graduate with Honors, March 2007 Brown Mackie College Akron, Ohio 44312
Current GPA: 3.86 Presidents List (4.00), Deans List (3.70) Associate of Applied Business- Business Management Human Resources Management, Business Law, Small Business Management Principles of Accounting I and Payroll Accounting
Word, Excel, PowerPoint, Outlook, JD Edwards, Plexus
SKILLS
Customer Service training, Proper etiquette for dealing with all customer types, Sales and Marketing training, Office Management training, Business Essentials training. Certifications- SPC, QS-9000, ISO-14001, TS/ISO-16949, CPR. License- Fork truck
Training- basic machining and programming (CNC), post process gage (automated and manual operations), Fanuc robotics operation (gantry and floor mount), RMP guidelines for auto and homeowners insurance policies, time management skills, Communication Etiquette, good communication skills, PowerPoint, Excel, Word, Outlook ability to work well with a diverse population, basic computer skills
EMPLOYMENT HISTORY
Johnson Controls, Inc. June 2013 till present
Clanton, Alabama. Tool and Die Maker
Machine parts for dies and various areas of the shop
Repair dies when sent in
Operate Bridgeport mills, ECMO mill, cavalier grinders
Metaldyne Sept 2012 till Present
Twinsburg, Ohio 2nd Shift Team Leader
Promoted to management
Operate CNC horizontal and vertical milling centers
Inspect parts 100% for dimensional and visual defects
Assure quality of parts
Operate shot-blast equipment and shaker to remove excess shot
Sterling Jewelers Sept 2011 till Aug 2012
Fairlawn, Ohio 30 day Collections
Assisted customers in bringing their accounts up to date
Recovered any money still owed to the company on delinquent accounts
Transferred from 90 days to 30 days
Performed more customer service in 30 days versus 90 days
Massage Envy July 2011 till Sept. 2011
Fairlawn, Ohio Sales Associate
Assisted clients on the phone and in the spa
Promoted products and the wellness program
Cleaned facility as needed
Checked out clients when the finish their sessions or purchase products
Courtyard by Marriott June 2011 till July 2011
Stow, Ohio GCPM
Performed general maintenance tasks within the hotel
Performed Preventative Maintenance within each hotel room
Oversaw the operation and safety of the pool and spa
Assisted guest with issues that may arise within each room
Farmers Insurance Oct. 2009 till June 2011
Independence, Ohio Customer Service Advocate
Assisted agent and policy holders will endorsements and billing issues
Processed endorsements received through fax
Took over the phone payments on accounts
Assisted agents with writing and quoting new business and renewals
Allstate Insurance March 2007 till Sept. 2009
Hudson, Ohio Risk Assistant/Underwriter Property Services
Processed insurance policies that are new business or renewals using RMP Äôs
Took calls from agents with questions about products and qualifications
Reviewed Property Inspections for possible conditions that could result in loss
Informed agents of the conditions that need repaired, and advise when repairs need to be completed
Reviewed documentation showing conditions corrected and risk is good to continue
Formtech Forming Technologies, LLC. August 1997 till March 2007
Canal Fulton, Ohio 2nd Shift Group Leader
Promoted from machine operator to group leader
Assist shift supervisor in scheduling, personnel movement and line operation
Troubleshoot problems arising during operation
Assure quality of product meets specifications
Barberton Steel and Iron August 1996 to August 1997
Barberton, Ohio Machine Operator-Foundry Worker
Assisted in forging operation
Operated various machinery such as lathes, mills, and saws
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