Customer Service Manager
Resume:
Vickie Ham
Manchester, Tennessee
OBJECTIVE
A position with your company which would allow me to use my knowledge and experiences to help your company grow and meet their challenges and also allow personal growth.
QUALIFICATIONS
Twenty years in the machine trade industry, from receptionist, accounting, scheduling and planning for machine shop, purchasing for multi-craft company to management.
Computerized scheduling, developing ISO 9000 procedures, customer service representative, also certified internal auditor for ISO. Scheduling appointments for technicians, supply quality management.
Proficient in Microsoft Works, Microsoft Word, Excel, Great Plains, Internet Explorer and Outlook Express, training on Vista Software and knowledgeable on all office equipment including maintenance. Computer skills: Compaq 386/20, Compaq 286, IBM System 36, Dell Computers, etc.
Inspecting and reworking automotive parts, writing work instructions, supervising over sorts, interacting with customers and quality managers on all levels.
WORK HISTORY
7/2012 – Present First Call Quality Services, Indianapolis, IN
Team Lead Inspector
6/2011-7/2012 MS Companies, Smyrna, TN
Inspector, Team Lead
2009-2011 AirMax Heating and Cooling, Hillsboro, TN
Telemarketing setting appointments for technicians and scheduling service calls.
9/2007 to 5/2008 Telemarketing, Rayfields Heating and Cooling, TN
Set up appointments for preventive maintenance service. Answer the telephone and perform receptionist duties.
2006-2007 Supply Quality Analyst, Moduslink, Smyrna, TN
Check the quality on all incoming supplies before they go to production or resale. Issue non-conforming action resports to suppliers for defective materials. Interact with all suppliers and customers on quality of their products. Supervision of five individuals. Quality inspections at suppliers facilities.
1987-5/2006 Purchase Manager, AMT, Inc., Tullahoma, TN 37388
Requisition and approve all purchases, production scheduling, material management, contract review and approval, ISO Internal Auditor, public relations, and human resources. Receptionist duties.
1981-1987 Scheduler/Planner Clerk, Schmiede Corporation, Tullahoma, TN 37388
Production Backlog Reports, Shipping, Invoicing, Government Reports, Public Relations, etc. Started as receptionist, then moved on through the accounting departments.
EDUCATION
1981 Graduate of Coffee County Central High, TN
Keyboard basics program through Motlow State
Accounting I & II through Motlow State
References:
Andy Bussell – Yorozu - QA
Bill Mitchell, Honda –QA Manager
Phillip Thurmond – Viam – QA
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