Administrative Assistant

Tracy K. Lockwood

616-***-****

**** ******* **.,********, ** 49769

**********@*******.***

Skills Summary

. 20+ years experience in Administrative Support

. Excellent written and communication skills

. Exemplary in customer service, planning and organizational skills

. Ability to manage multiple projects in fast-paced environments

. Outstanding problem-solving skills

. Highly motivated and driven with little or no supervision

. Fast learner and retains knowledge; welcomes constructive criticism

. Looks for additional responsibility and projects

Professional Experience

Collins & Associates Corporation - Grand Rapids, MI.

July 2012 - present

Executive/Personal Assistant

. Maintain licensing for agency and firm's producer; update/distribute

spreadsheet

. Update company website

. Perform heavy calendar management requiring interaction with internal

and external executives, clients and staff

. Provide liaison between staff and Information Technology providers

. Operate as Suite Coordinator for local concert arena; Schedule and

purchase tickets; Maintain spreadsheet of all expenditures

. Schedule monthly meetings through calendar invitations; Capture

content in minutes and distribute to participants

. Human Resources Assistant/support

. Prepare monthly Run/Loss reports and distribute

. Arrange all travel arrangements for staff and clients; Create

itinerary for each request; Transport staff to and pick-up at airport

. Manage all mail for President; disseminate and file as appropriate

. Monitor and maintain all company vehicles for maintenance

. Prepare documents/spreadsheets as requested by staff

. Replace Receptionist at Front Desk assuming all responsibilities for

position

. Order and coordinate delivery of Thanksgiving arrangement sent to

clients; Schedule and coordinate holiday functions

. Prepare spreadsheet monthly for all items due for payment for

President; Pay bills via check or on-line; Reconcile all accounts

through Quicken

. Schedule home maintenance or repairs for personal and cottage

residences; Obtain quotes and prepare spreadsheet for comparison

. Perform personal errands as requested

(The following positions have similar job functions and responsibilities.)

Graduate Medical Education, Inc. at Michigan State University - Lansing,

MI.

August 2009 - April 2012

Program Administrator/Residency Coordinator

Medical Education & Research Center - Grand Rapids, MI.

October 2002 - August 2009

Residency Coordinator in General Surgery/Vascular Surgery

. Provide administrative support to Program Director; Respond

proactively in absence as required.

. Administer requirements from governing agencies for program

. Verify/update resident licenses and credentials

. Publish/distribute monthly schedules; Coordinate updates for rotation

changes; manage time off and vacations;

. Provide/distribute minutes for residency meetings

. Direct residency recruitment process

. Maintain/update resident database

. Orient residents upon entering program or advancing to new levels

. Coordinate educational program for residents and faculty

. Maintain/monitor 16+ faculty calendars and scheduling

Spectrum Health - Grand Rapids, MI.

April 1999 - June 2002

Office Manager - Rehabilitation Services

. Supervised 13 secretarial staff assigned to 11 locations

. Supervised, recruited, interviewed, hired, evaluated, oriented,

educated and disciplined staff as required

. Collaborated with department managers to provide rehabilitative

services through application of hospital policies, procedures,

protocols and standards

. Entered payroll for staff at 11 locations

Blodgett Memorial Medical Center - Grand Rapids, MI

July 1979 - April 1999

Administrative Secretary- Occupational Health and Outpatient Clinic

Coordinator - Genetics Clinic

Unit Secretary - Emergency Room

Pharmacy Intravenous Technician - In-patient Pharmacy

Filing Clerk / Physician Chart Room Assistant - Medical Records

Education

. Grand Valley State University

1976-1980

Bachelor of Science

Honors and Activities

. Training Administrators in Graduate Medical Education (TAGME)

certification 2009

. Association for Residency Coordinators in Surgery (ARCS) member 2002-

2012 and Steering Committee 2010

. United Way Co-Chairman 2001-2002

. Irish Jig 5K Road Race; Co-Chair 2003-2011; Committee Member 1997-

2011 Volunteer 1992-1996; Organized and coordinated 125 volunteers, 12

committee members, 2600 runners, 180 awards for runners, facility and

partnering with organizations in community

. Thornapple Valley Church Usher 2006-2011

. Small Business owner 2009-2011

. Notary Public

Contact this candidate