Curriculum Vitae

A.Sain Sha Banu

ab2wx8@r.postjobfree.com

Reni's Manzil,

Upasana road,

Maradu P.O,

Ernakulam.

Cont: 984-***-****

984-***-****

Objective

To be part of a reputed, well managed progressive organization with ample

opportunities for self-development and career growth.

Synopsis:

> At present working as HR - Manager in Astro - Vision Futuretech Pvt Ltd.

From Sep 2010 - Till date.

> 3 - Years experience in NIFE as HRM (Human Resource Manager)

> 4 - Years experiences as HRM Human Resource Manager in

Idea Mobile communications. (Associate of Prudent

technologies

Pvt limited)

> 1 - Year experience in Supervision & customer care operations.

Idea Mobile communications. (Associate of Prudent technologies

Pvt limited)

> 6 Months Experience in handling office Administration & target driven

work in Manipal Printing Zone.

> 1 year Administration experience in SSI Institute Chennai.

Work History

Astro -Vision Futuretech Private limited - Sep 2010 to till date I am

working.

Designation: Human Resource Manager (HRM)

Responsibilities:

Selection Of Staff-Advertising, Call Letters, Interviews, Appoint Letters

Etc.

Maintenance Of Staff Bio - data

Conducting Appraisals, Salary & Increment Details Of Staff

Appointment Letters, Resignation Letters, Notice Period Intimation Etc.

Staff Welfare Measures, Motivations, Annual Get Together.

Intimation Of Staff Appointment & Resignations

Identifying, Resolving, Staff Problems.

> Organizing Staff Training & Development Programmes.

> Taking care of Salary calculation, PF & ESIC Extra.

> Conducting One to One feed back section.

NIFE - From Oct 2007 to Jul 2010.

Designation: Human Resource Manager (HRM)

Responsibilities:

Selection Of Staff-Advertising, Call Letters, Interviews, Appoint Letters

Etc.

Maintenance Of Staff Bio - data

Conducting Appraisals, Salary & Increment Details Of Staff

Appointment Letters, Resignation Letters, Notice Period Intimation Etc.

Staff Welfare Measures, Motivations, Annual Get Together, Monthly Bulletins

Intimation Of Staff Appointment & Resignations

Identifying, Resolving, Staff Problems.

> Organizing Staff Training & Development Programmes.

IDEA CELLULAR LIMITED - Mar 03 to Sep 07

Designation: Human Resource Manager (HRM)

Responsibilities:

> Recruitment of IT & Non IT Candidates.

> Selection of Staff-Advertising, Call Letters, Interviews, Appoint Letters

and Arrangement of required Trainings.

> Maintaining work timetable for the Employees.

> Salary calculation through payroll and distribution of salary. Ensure all

employees have time bound Career Development Plans.

> Arrangement of Refreshing programs for Team motivation.

> Create tools for new employees and facilitate smooth integration with the

organization. Provide suggestions / feedback to constantly improve the

welcome kit used for them.

> Roll out various programs targeting employee retention / engagement etc.,

e.g. New Joiners Delight, Employee Satisfaction Survey.

> Provide changes and feedback to the Corporate HR policies as required

Compensation and Benefits Management and performance appraisal.

IDEA CELLULAR LIMITED - Mar 02 to Feb 03

Designation: Customer Care Supervisor

Responsibilities:

> Ensure all customer complaints are recorded, auctioned and closed as per

the procedures.

> Training and supervising new recruits in handling candidates as per the

following quality parameters.

> Responsible for compiling coverage-related problem and forwarding to

engineering for resolution.

> Maintaining daily working tracks of the officers from various

departments. Auditing of call originated to customers by out callers.

> Ensure employees receive their confirmation letters on time.

> Keep track of market information with regard to changes in salary levels

and performance Management.

SSI Institute of Civil Service Studies - 2001

Designation: Students Counselor & Administrator

Responsibilities:

> Achieving billing & collection targets.

> Handle customer complaints.

> Coordinating with franchisees in all functions such as job placements,

corporate trainings, advertisements and other marketing activities.

> Counseling them regarding Company's service Features.

Educational Qualifications:

Master of business administration (MBA) - Bharathiyar University.

Bachelor of Economics (B.A) - Bharathiyar University.

Other training's attended in Idea cellular communications:

> Customer Service beyond Customer Expectation.

> Telephone Handling Skills.

> Communication Skills for Officers.

Project work:

M.B.A - Inventory Control Management System.

Aravind Eye Hospital - Madurai

B.A - Institutional training/field work in dairy Division.

ABT Industries Ltd.,- Pollachi.

Computer Exposure:

> MS Office, Excellent in Excel

> Page maker

> Visual Basic.

Personal Information:

Date of Birth - 20 Sep 1979, 33 yrs

Nationality - Indian

Languages Known - English, Hindi, Malayalam, Tamil, Urdu

Marital Status - Married

Present Address - Rein's Manzil, Upasana road,

Maradu (PO), Ernakulam.

I here by declare that the above-mentioned details are true to the best of

my knowledge.

Sainsha Baanu.

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