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Customer Service Manager

Location:
Lancaster, CA, 93535
Salary:
$15.00 per hr.
Posted:
July 28, 2013

Contact this candidate

Resume:

CAROLINA B. DEL ROSARIO

Cellphone No. 661-***-****

***** ********* ******, *********, ** 93535

E-mail: ab2v54@r.postjobfree.com

Position Applied for: ADMINISTRATIVE ASSISTANT

Qualification:

Possesses the qualities that make a hard working and dedicated secretary such as patience,

determination, ability to learn and adopt things needed to perform the job better and a well rounded

personality with good power of judgment. Ability to perform not only secretarial functions but as well

as administrative tasks.

Objective:

To obtain employment in an established organization with a position that will fully utilize my

capabilities and more than Thirty (35) yrs of experience earned through dedication and hard work

with proven administrative and secretarial skills to accomplish organization goals.

WORK EXPERIENCE:

OXY RESPIRATORY

HOSPITAL & EQPT. SUPPLY

7345 N. Sepulveda Blvd.,

Van Nuys, CA 91405

From May 15, 2012 to March 15, 2013

Accounts Payable/Filing Clerk

In-charge of accounts payable, prepare checks, pay bills on line, mortgage, hospital suppliers,

insurance, utilities and mortgage of other property owned. In charge of checking list of patients

issued hospital equipment for insurance purposes. Prepares bank reconciliation, check company

bank balances, other payables and receivables thru QuickBooks. Prepares payroll for the drivers,

customer services, medical biller and sales representatives and others. Renew car registration and

insurance, licenses of delivery drivers, and Medical Representative. Updating company confidential

and open files, personal and business/company files.

LANCASTER INTERNATIONAL MALL

Lancaster Commerce Center Drive, Ave. K, 10th Street

Lancaster, Ca 93534

August 2009 to present

Bookkeeper/Administrative Secretary/Asst. Leasing Officer

1. Create and prepare monthly invoices for the Tenants

2. Prepares monthly collection report, Income/Profit Loss Statements, etc.

3. Keep tract of building expenses, payables, bank payments, etc.

4. Receive payments from the Tenants, issue corresponding receipts, and directly record all

transactions to the system thru Quick books. Deposit payments received from Tenants, keep tract of

balances.

5. Directly assist leasing manager with tenant procurement for vacant Spaces. Primary objective

is to meet prospective clients at rental spaces, to grant access as well as ensure property is secure,

to provide effective feedback and to provide instructions on the application process. Additional duties

as assigned, may include, but are not limited to: responding to emails & phone calls to confirm

showing appointments, follow up phone calls, submitting maintenance requests, collecting

information & entering data in Quick books & Excel sheets.

6. Prepares and assist the Manager and the clients for signing of Lease Contract, as well as the

renewals. Explain to the clients the policy of the Mall.

7. Respond to phone calls regarding various tenant and non-tenant inquiries.

8. Excellent verbal and written communications skills.

9. Organized, detail-oriented, customer service driven, and be able to multi-task and prioritize

work.

10. Prepares contract, memorandum, demand/reminder letter and other correspondence related

to the business.

11. In-charge of filing Civil Case Complaint for delinquent tenants filed by the Management.

12. Personally dealing and contacting persons/officers involved (schools, Non-Profit Org. and

other gov’t offices) for Mall’s Special Event.

Palmdale Pelican Inn (Bon Aire Motel)

42445 N. Sierra Hwy, Lancaster, CA 93535

July 2007- January 2012

Tel. No. 661-***-****

FRONT DESK MANAGER/CASHIER

1. When new guests arrive, welcome them, provide information for inquiries, register, and assign

rooms and issue room keys or cards. Provide information about services available in the hotel and in

the community; verify customers' credit and establish how the customer will pay for the

accommodation.

2. When guests check out, review accounts with them, receive payment for accounts, balance cash

accounts. Advice housekeeping which rooms have been vacated and are ready for cleaning. Keep

an inventory of room’s reservations; respond to reservation inquiries.

3. Answer telephones and take messages, handle guest mail and record guest comments. Deal with

customer complaints or refer dissatisfied customers to a manager.

4. Enjoy having daily contact with the public/guests/customers. With good judgment to deal with

problem and emergency or security problems. Ability to provide good customer service and work with

numbers accurately and quickly. Clearly promote and sell guest rooms in person and/or the

telephone. Work with the public and therefore must be courteous, personable, outgoing, patient,

tactful and neat in appearance. Keep cool under pressure, and enjoy having daily contact with the

public.

5. Total bills, accept payments, make change, provide information, fill out forms and provide receipts

for services.

6. Guests reservation check-in and check-out system thru Anand System Program. In-put new

guests, reservations, payments and other matters related to the guests.

7. Submit reports such as daily sales, occupancy, and other reports related to the business.

8. Attending Chamber of Commerce Meeting as representative of the Motel, and discuss to the

owner outcome or result of the meeting.

Araneta Group of Companies

18th Floor, Aurora Tower, Araneta Center, Quezon City, Manila, Philippines

February 1982 to April 2007

Executive Secretary to the Chairman and Chief Executive Officer, & Consul-General of

Embassy of Columbia

1. Reports directly to the Chairman and assists in performing a variety of responsibilities

including staff support on special projects for the Chairman as directed. Ensures appropriate

coordination for the Chairman, initiates action on those items requiring attention. Perform

administrative duties requiring initiative, independence, and confidentiality in more than one of the

areas of office management. Provides administrative and clerical support to other officers, initiates

and recommends changes in procedures as required. Composes legal documents, reports,

correspondence, memos, forms, agendas, meeting minutes, directories and tables; proofreads

documents for accuracy, completeness, and conformity to established formats. Coordinates activities

for a variety of meetings, conferences, committees and attends meetings, takes notes and prepare

minutes.

2. In charge of travel arrangements and hotel bookings for all the seminars to be attended by

the Chairman both nationwide and worldwide. Takes dictations and transcribes whatever is dictated.

Arranges social and diplomatic functions such as dinner reception and the likes from time to time.

Monitors the incoming and outgoing calls of the Chairman, follow up instructions to all operations and

services officers, typing memos, letters, faxes and other correspondences of the Chairman, both

personal and business in nature. Maintains personal, foreign and local investment, business and

other confidential documents/files of the Chairman.

3. Prepare and review application for Visa as well as supporting documents of applicants for

Columbia with the assistance of Columbian Staff for signature of Consul-General.

Legal Stenographer (Prior to Promotion, first assigned at Legal Dept. from 1982-1986) Prepares

pleadings, motions and other legal documents such as affidavit, complaints, etc. Transcribes

minutes and statements of various cases involving company personnel. Prepares reports, pending

and status of cases handled by company lawyers. Attends to all notary public’s documents and

prepares reports for Fiscals office. Directly reports to Head of Legal Dept. as

Stenographer/Secretary.

Securities and Exchange Commission

Stock & Monitoring Division and Legal Dept.

Ortigas Avenue, cor. EDSA, Mand. City, Phils.

1981-1982 - Stenographer/Clerk

In charge of receiving all corporate documents for legal department verification/review purposes.

Review application of new corporations’ supporting documents for review and approval. Attends and

transcribe corporate court hearing minutes. Prepares and type approved Articles of Incorporation, By-

Laws and other documents related to the new approved company/business.

Sycip, Gorres, Velayo and Company Accounting Firm

Dela Rosa Street, Makati City, Phils.

1979-1981 – Stocks Dept. Clerk

Prepares and type stock certificates, prepares audited and financial statement/reports of various

companies/clients.

Estayan, Torres & Associates Law Offices

Pinatubo Street, Cubao, Quezon City

1977-1979 - Stenographer Secretary

In-charge of Counsels/Attorneys court hearing appointments/schedules attends and prepares legal

documents as needed. Takes dictation, transcribes, type complaints, pleadings, etc. Custodian of

top secret/confidential legal documents. Can prepare all legal documents as instructed (Affidavit,

Motion, and other legal pleadings). Submit legal reports to Fiscal Office (Notary Books, case history)

EDUCATION:

1982-1986 Bachelor of Commercial Science (Major in Secretarial Science)

JOSE RIZAL COLLEGE –Manila, Philippines

1976-1977 Associate Secretarial Course (One (1) year Course)

EULOGIO “AMANG” RODRIQUEZ, INST. OF SCIENCE & TECHNOLOGY

Manila, Philippines

Seminars Attended:

1. Microsoft Access ’98 5. Advanced Excel

2. Outlook 2003 6. Internet E-mail Outlook

3. Advanced MS Word 7. Front Liner Seminar

4. Advanced Lotus Notes 8. Basic QuickBooks (2011 - Antelope Valley

University, Lancaster, CA)

Computer Literate, Excel, Microsoft Word, Quickbooks.

1. Typing Speed: 95 Wpm 2. Stenography or Shorthand Speed: 90 Wpm.

Can Operate office machines, fax, photo copier, electronic stamp machine, credit/debit card swiping

machine.



Contact this candidate