Quality Assurance Project

Carla Parker

Objective

A highly experienced professional seeking to leverage extensive quality and process improvement

expertise, project management, with 15 year track record of research and development into a

Quality/Process Improvement role. Detail oriented and proactive problem resolutions expert, able

to identify target needs solutions and solve challenging issues with innovative and business

oriented solutions.

Professional Experience

Sr. Specialist, Quality Mgt. – DC Chartered Health Plan, Wash., D.C. July 2010– Present

• Research and conduct data analysis that delivers actionable research reports, and initiate and

manage preventive health programs.

• Sponsor corporate coordination of NCQA, HEDIS and External Quality Review Audits

• Develop and implement strategic and innovative healthcare research programs, and successfully

establish and monitor quality assurance relative to scientific processes.

Provide leadership and guidance to project teams that accomplish time, cost, and quality

•

objectives.

• Publish enrollee and provider newsletter articles for preventive health department

Client Administrator. – Catalyst Holdings, LLC Mitchellville, MD Mar 2007– July 2010

• Facilitate life-cycle program management for government contracts in research and product

development.

• Presentation preparation, synopsis/recommendation formation and final product implementation.

Health Service Coordinator – Collington Life Care, Mitchellville, MD Feb 2000– Dec. 2007

• Manage healthcare personnel in: medical records, nursing coordination, federal/state licensing,

compliance, and education/in-services.

• Oversaw operations of upscale continuing care retirement community, Alzheimer’s unit, 3 yr.

renovation/expansion project and hospice implementation.

• MedSun Representative – reported FDA post-market surveillance of medical equipment

• Determine allocation of budgetary requirements, budget review and financial report preparation

Research Analyst. –Assoc. of American Medical Colleges, Wash, DC Feb 1998– Jan 2000

• Research and respond to information request from constituents, media and the general public,

consulting published and non-published data sources.

• Analyze and format data from web polls and Delphi study database

• Determine allocation of budgetary requirements, budget review and financial report preparation

• Develop and maintain department websites, database and literature resources

Software Skills

SharePoint, Citrix/Visio, MS Suite, MS Project, Access, Crystal Reports

Education

• B.A. Business Administration– Sojourner Douglass College, Annapolis, MD 2004

• Certificate Health in Numbers: Quantitative Methods in Public Health Research – EdX.org 2013

Certificate Financial Counseling – University of Maryland 1999

•

7114 Oakley Rd., Glenn Dale, MD 20769 302-***-**** ********@*****.***

Contact this candidate