Customer Service Manager

ERMELINDA CARBAJAL

*** *. ********** **.(Salt Lake City, Utah 84104(801-***-****(

**********@*******.***

EXPERIENCE

Boston Deli - Salt Lake City, Utah July 2009 to

July 2012

MANAGER

. Complete Cash Count, deposit, etc., as requested in the Daily Store

Financial Process.

. Research Financial Shortages to resolution.

. Provide professional responses to incoming phone call and other

inquiries and provide Customer Service.

. Help managers in different departments with translation in Spanish and

English.

. Greet customers, answer any question about products and help them if

there were any complain.

. Train new incoming employee.

. Take food orders in person or over the phone.

. Daily inventory.

. Responsible of the food ordering for daily use at the Deli.

. Supervise at least 10 people.

. Cook helper, deliveries, cash register and other duties as assigned.

Corporation of the Presiding Bishopric September

2003 to Present

LDS Humanitarian Center - Salt Lake City, Utah

CLOTHING LEAD

. Help in processing all incoming cloths for sales and work closely with

Marketing Manager and customers.

. Teach new incoming trainees in our area in sorting and analyzing the

clothes for production.

. Prepare invoices and imputed data in the computer and completed end of

month inventories.

. Answered all incoming phone calls.

Workforce Services - Aguas Buenas, Puerto Rico

January 1999 - August 2003

Puerto Rico Department of Social Services

SECRETARY/CLERICAL

. Filing, typing, handling of correspondence and other duties as

assigned.

. Receptionist functions that included overall customer service duties,

incoming-outgoing calls and visitor traffic control.

Dominican Republic West Mission - Dominican Republic

June 1997 - November 1998

FULL-TIME MISSION

. Daily oral contact with people within their homes or in public

locations.

. Individual teaching to contacted person, develop action plan to follow-

up, service projects, counseling, render reports, maintain records,

create letters, reading and writing instructor, seminary teacher,

trained members and organized social and educational activities.

Puerto Rico Senate - San Juan, Puerto Rico

March 1996 - May 1997

SECRETARY/CLERICAL

. Filing, typing, handling and distribution of correspondence and other

duties as assigned.

. Receptionist functions that included overall customer service duties,

incoming-outgoing calls and visitor traffic control.

. Created letterforms on computer using Word Perfect Program.

Vistas de Jagueyes Development - Aguas Buenas, Puerto Rico

September 1995 - December 1995

SECRETARY/CLERICAL

. Filing of service forms, inventory control using CAM II program and

monthly rent collection.

. Incoming and outgoing correspondence control.

EDUCATION AND ASSOCIATION

Color My Nail School - Salt Lake City, Utah

July 2010- December 2010

LICENCED NAIL TECHNICIAN

Rogies School of Beauty Culture - Caguas, Puerto Rico

August 2001 - April 2003

LICENSED COSMETOLOGIST

Escuela Hotelera de Puerto Rico - Carolina, Puerto Rico

July 1992 - July 1994

ASSOCIATES DEGREE - TRAVEL AGENT

Josefa Pastrana High School - Aguas Buenas, Puerto Rico

August 1989 - May 1992

SECRETARIAL/CLERICAL

SKILLS

. Microsoft Office (Word, Excel, PowerPoint)

. Microsoft Word and Excel, Customer Service, Telephone Courtesy and

Supervisory Certified

. Bilingual in Spanish and English

. Work well with people and independently

. Innovative, Responsible, Customer Service Oriented, Team Player,

Flexible, Dependable, Self-Starter, High Integrity, Telephone and

Telemarketing

. 10 Key

. Type 40 WPM

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