Dispatcher - Trucking/Freight

HEATHER FLETCHER

***** ***** *****, **, ***** 405-***-**** ***************@*******.***

PROFESSIONAL EXPERIENCE

CAREY PROPERTIES, LLC, NORTH LAS VEGAS, NV

Office Manager/Field Coordinator, Jan 2003 – Jan 2012

Perform all general office duties as needed, coordinate projects in the field. Prioritze maitenence

schedules for all properties, collect monies owed and ensure all properties and customers are in

compliance with contracts.

Communicate with customers, employees, and other individuals to answer questions, disseminate or

explain information, take orders, and address complaints.

Complete work schedules, manage calendars, and arrange appointments.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems,

and personal computers.

Answer telephones, direct calls, and take messages.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Deliver messages and run errands.

UNITED RENTALS HIGHWAY TECHNOLOGIES, NORTH LAS VEGAS, NV

Traffic Control Superviser/ Dispatcher, Jun 1999 – May 2000

Supervise, schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate

locations, according to customer requests, specifications, or needs, using radios or telephones.

Monitor personnel or equipment locations and utilization to coordinate service and schedules.

Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors,

using telephones or two-way radios.

Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather

conditions, or other hazards.

Oversee daily communication with private contractors and local state and federal traffic control

engineers regarding all phases of scheduling and implementation of traffic control projects and

contracts. Including, but not limited to; contract compliance, quality control, time management and

public relations.

NORTH SLOPE BOROUGH POLICE DEPARTMENT, BARROW, AK

Emergency Dispatcher, Dec 1997 – May 1999

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and

fire service, emergency ambulance service, and search and rescue units.

Question callers to determine their locations, and the nature of their problems to determine type of

response needed. Provide emergency medical instructions as needed.

Determine response requirements and relative priorities of situations, and dispatch units in accordance

with established procedures.

Enter, update, and retrieve information from HTE/CAD systems, local APSIN/NCIC data bases

regarding wanted persons, stolen property, vehicle registration, and stolen vehicles.

Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments. Learn

material and pass required tests for certification,

Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and

agencies.

Provided public relations support, acted as team leader and was frequently called upon to act as

department supervisor.

EDUCATION

BARROW HIGH SCHOOL, BARROW, AK

Student Body President Class of 1989Vocational Industrial Clubs of America (VICA) State

PresidentElected Peer Mentor and Student Counselor

AMERICAN COMPUTER INSTITUTE, LAS VEGAS, NV

Graduated Business Office Specialist - GPA 3.47

ADDITIONAL SKILLS

Received, "Customer Service Excellence" award, North Las Vegas, Chamber of Commerce. Ability to

multi-task, superb public relations, problem solving and mediator skills. Extensive dispatching

background, 10 key, 65 wpm. Able to work without supervision as well as part of a team. I accept

responsibilty as well as critisism and incorporate different or new ideas in my daily tasks.

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