Customer Service Manager
Resume:
Jarrod W. Brashers
Tomball,Texas 77377
ab2rd4@r.postjobfree.com
PROFILE:
• EXPERIENCE: Business planner who can develop and implement systems and procedures that ensures efficient, profitable
operations. Proven manager with more than 11 years experience and a strong record for providing outstanding guest service.
• LEADERSHIP: Strong motivator who wins trust of staff and customers. A mentor who has trained managers to run all aspects
of restaurants.
• CUSTOMER SERVICE: Outgoing, hands-on professional who creates an inviting and comfortable atmosphere.
EXPERINCE:
RICHARDSON TIMBERS Dallas, Texas 2011-Present
SALES REPRESENTATIVE
• Cover a territory that consist of Houston, San Antonio, and its surrounding areas
• Design a material list from a set of blueprints
• Create quotes and orders for customers
• Provide excellent customer service for all customers
• Setup appointments to visit out of town customers
• Work with suppliers on ordering, timely deliveries, and negotiating price of material
MCCOYS BUILDING SUPPLY Austin, Texas 2009-2011
ASSISTANT STORE MANAGER
• Design material list from a set of blue prints
• Create Quotes and special orders for contract customers
• Assume all the store responsibilities when the Store Manager is off or on vacation
• Coordinated weekly meetings with staff to inform them of activities that will occur during that week
• Trained staff to coordinate deliveries in a timely and safe manner
• Created weekly schedule for employees
• Reviewed P&L statement each month and shared improvement areas and celebrations with staff
• Maintained weekly inventory to prepare for yearend inventory
• Provided excellent customer service for all customers that visit the store
• Trained new employees on their job duties and completed evaluation of performance
• Certified and recertified delivery drivers and forklift operators once a year
C&C CONSTRUCTION Houston, Texas 2007-2009
SALES MANAGER
• Overseeing sales and a team of employees to generate jobs and revenue for all aspects of general construction.
• Dealing with insurance adjusters to negotiate pricing, the amount of work on each individual job, and in a supplement when
items need to be adjusted on a estimate.
• Estimates for all salesman to give a fair price to customers and insurance adjusters.
• Final walk through with customers to assure 100% percent satisfaction at the completion of each job.
• Damage assessments for all areas of interior and exterior construction.
• Working with suppliers on ordering and negotiating the price of material.
• Hiring sales personal for insurance claims and any other projects that a customer request.
• Maintained a clean and organized office for all employees to work with a easy and up to date system.
• Hired all subcontractors to meet the standards of the company for warranty purposes.
• Trained all salesmen on customer service expectations to create a pleasant line of communication.
WHATABURGER Houston, Texas 2000-2006
GENERAL MANAGER
• Oversaw facilities and services along with supervising sixty plus employees.
• Controlled customer flows so service and sales were optimized.
• Trained managers to become General Managers.
• Improved operations by motivating employees to work as a team.
• Handled equipment and maintenance issues so service would be constant and cost minimized.
• Achieved budget goals through cost-conscious management.
• Expedited kitchen, overseeing quality presentation and speed of service.
• Visited tables to guarantee customer satisfaction.
• Held daily meetings to keep staff aware of standards and special events.
• Placed and made orders twice a week.
• Controlled cost of labor on a shift to shift basis.
• Created quarterly budget plans to fit the restaurants controllable needs.
• Trained and motivated all staff members to give outstanding customer service from the time the customer was seated until they
left the restaurant.
• Coordinated with local schools to deliver large amounts of food to band gatherings, sporting events and other such activities.
• Carried a 94% or higher on Secret Shopper reports for more than two years.
• Increased sales from 1.5 million to 1.9 million in a year’s time.
BURGER KING Houston, Texas 1995-2000
GENERAL MANAGER
• Improved sales and service in one of the regions highest grossing stores (1.6 million annual).
• Administered P&L, cash flows and cost control.
• Prepared productivity and financial reports in a timely manner.
• Created spread sheets that made ordering supplies and inventory more efficient.
• Improved standards for food cost, sales, customer service and safety.
• Played key roles in the training and promoting of managers and team leaders.
• Supervised a training restaurant along with 50 plus employees.
• Recruited and interviewed manager prospects and possible employee.
• Maintained all restaurant goals and procedures while consistently training new managers and employees.
TRAINING & EDUCATION:
C&C CONSTRUCTION
Extensive training in key areas of general construction and insurance claims, including; Management, Sales; Customer service, Training;
Cost control; Scheduling; and Material knowledge.
WHATABURGER
Training in areas of restaurant management, including; Customer Service; Sales; Sanitation Budget; Design; Food Cost Control; Labor
Control; Inventory and Cash Control; Training
TOMBALL COLLEGE Tomball, Texas
Two years of classes for Business Administration
COMPUTER SKILLS:
Database for inventory and payroll; Microsoft Excel; Word; and Outlook.
References Available upon Request
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