Customer Service Administrative Assistant
Resume:
Heather D Smith
Irmo, SC *****
***********@*****.***
Summary
Professional individual experienced in providing quality service
accumulated through 20 years of building strong customer relationships
Key Skills
. Strong Verbal and Written Communication Skills
. Experienced in Monetary Transactions
. Knowledgeable in Microsoft Word; 30wpm
. Proficient in Organization
. Self-Motivated Goal Orientated
. Excellent Team Player
. Expert in Dealing with Difficult Customers
. Detail Oriented
. Skilled in Phone Etiquettes
. Time Management Skills
.
Experience
The Lodge at Ascension
Irmo, SC
Housekeeper at an Assisted Living Facility
7/2012 to 3/2013
. Provided a comfortable clean environment for residents and staff
. Provided a friendly, helpful and respectful assistance to residents in
time of need
. Consoled family members with empathy at time of residents passing
. Went beyond duty by helping residents care for their pets
. Listened to residents when they needed someone to talk to
. Helped residents get to appointments by driving them when needed
Switch place
Dallas,
TX
Subcontractor (seasonal position)
2/2012 to Present
. Meet with apartment management and employees to discuss repairs and
move-in process for residents
. Inspect apartments to ensure a "move in ready" home for corporate
residents
. Contacting businesses to ensure timely deliveries and installations of
furniture, appliances and equipment
. Put together welcome baskets which include area guides and restaurant
coupons for future residents
Waffle House
Lexington, SC
Server
8/1993 to 7/2012
. Greeted all customers in a friendly, up-beat manner upon entering the
restaurant
. "Deliver hot food fast" to ensure customer satisfaction
. Handled customer complaints by actively listening to their needs
. Won multiple contest for highest sales on promotional items
. Created alternate menu items for customers upon request
. Worked as a team to provide a sanitized, fun eating environment for
customers
. Fulfilled needs by providing a unique customer experience
Sears Home Improvements
Cayce, SC
Administrative Assistant
6/2007 to 12/2007
. Contacted customers to insure contracts for installations were correct
and to schedule installation appointments
. Researched to order correct HVAC equipment
. Spoke frequently with HVAC subcontractors to ensure quality of service
and installation
. Investigated customer complaints
. Adjusted scheduling to accommodate special needs customers
Education
SC Work Keys Bronze Certificate
2013
Midlands Technical College
Columbia, SC
. KENEXA Certification 2013
.
. Customer Service/ Call Center contact classes
2013
. Top Performer Certification
2013
. Medical Terminology Course
2009
. Medical Coding Course
2009
. Medical Law Course
2009
. Computer Course
2008
Contact this candidate