Customer Service Representative
Resume:
Amber D. McLean
Jackson, TN 38305
ab2pa6@r.postjobfree.com
Objective
To secure a clerical position where my education and previous experience
may be utilized to achieve higher goals with a new company.
Skills
. Microsoft Word
. Microsoft Excel
. Filing
. Faxing
. Data Entry
. PowerPoint
. Copying Documents
. Customer Service
. Answering multi line phones
. Collections
. Handle Legal Documents
. Sales Experience
. Worked to collect debt and meet a quota each month
Experience
August 2010-May 2013 Portfolio Recovery Associates
Jackson, TN
Account Representative
? Talked to debtors quickly and efficiently
? Collected debt from people over the phone and set up payment arrangements
? Had a goal to meet each month
? Had to make over 1,000 calls a day to debtors
? Sent out letters to debtors
? Helped debtors quickly and efficiently to make an arrangement on their
debt consolidation
? Had a headset on answering and making calls to and from debtors
? Multitasked consistently and accurately within the office
? Used a computer accurately and typed as the phone call was taking place
with the debtor
? Gave customer service to debtors as needed
? Offered settlement offers and cheaper arrangements to get the debtor off
of the collection floor
September 2009-August 2010 Cash Master
Jackson, TN
Customer Service Representative
0. Worked with customers quickly and efficiently
1. Answered multiline telephones
2. Complete customer service on Title Loans and Check Advances
3. General computer work
4. General paper work
5. Handled collections and debt from customers
6. Called customers to collect debt for a monthly quota
7. Faxed paperwork
8. Copied documents and handled legal documents
9. Did title loans and cash advances for customers efficiently
10. Managed the store and did monthly/weekly reports for the Corporate
Office
11. Collected bad debt from customers and set up payment arrangements for
debt collections
? Sent out letters to collect debt
12. Multi tasked consistently and accurately within the office
January 2006-September 2009 Angel's Nest Daycare
Jackson, TN
Child Care Provider
13. Prepared food
14. Established relationships with the children and parents
15. Encouraged children to participate in activities
16. Cared for children age 6 weeks - 5 years old
July 2005-January 2006 Gymboree
Jackson, TN
Customer Service Representative
17. Handled customers quickly and efficiently
18. Replenished floor with clothes
19. Operated cash register
20. Inventory Control
September 2004-June 2005 Dress Barn
Jackson, TN
Customer Service Representative
. Handled customers quickly and efficiently
. Replenished floor with clothes
. Operated cash register
March 2001-September 2004
Administrative Assistant/Receptionist Mortgage Processing
Collections Jackson, TN
. Handled customers quickly and efficiently
. Filed, faxed, copied, and created documents and spreadsheets
. Data Entry - Debits, Credits, and other information
. Consistently accurate with the computer
. Created templates
. Handled the mail and put together folders with the documents from home
buyers
. Helped do presentations
. Typed letters to the customers
. Answered multi line phones and kept up with all of the paperwork in the
office
. Put together files for tax returns
. Scheduled appointments with clients
. Talked with clients about their billing
. Talked to customers about their collections
. Billed customers for their debt
June 1999-Februrary 2001 Save-a-
Lot Jackson, TN
Clerical and Cashier
. Handled customers quickly and efficiently
. Participated in monthly inventories
. Data Entry
. Consistently accurate with cash register
Education
May 2010 Jackson State Community
College Jackson, TN
21. Associate of Science Degree in Criminal Justice
August 2006-May 2008 University of Tennessee at Martin
Martin, TN
22. Business
August 2004-May 2005 Dyersburg State Community College
Dyersburg, TN
23. Science and Nursing
August 2002-May 2004 Jackson State Community College
Jackson, TN
. Nursing
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