Customer Service Sales

Lisa. Monti **** Aquene Ct Sparks, Nv ***** Cell Phone: 775-***-**** ab2pa5@r.postjobfree.com

Objective: Seek the Position of Reservationist, Call Center, PBX, Retail Agent, Sales Agent, Customer Service Representative. Professional Experience:

Integrity Staffing Solutions Title: Recruiter(Seasonal) 10//06/2012 - 11/29/2012 Interview potential employees, complete all paperwork such as forms I9, W4, background checks, drug testing in the office, and explain all policies and procedures. Make/answer phone calls, send/receive emails informing employees of updated schedules and orientation times. Use Microsoft Word Excel, Windows, Messenger along with all other Microsoft applications. Assist applicants through the multiple steps of the application process while ensuring to maintain the high standards of the company and clients. I find this career very rewarding, the opportunity to help people find a career and see how excited and enthusiastic they become makes me very happy and honored to do so. I quickly adapt to my surroundings and am always ready for a new challenge. I work extremely hard and I'm very reliable, honest and always the first one to take/request overtime.

Intuit Full Service Payroll 06/06/2011-04/27/2012 Conducted all processes in the payroll services and guided customers in the operations and navigations of the product. Applied and executed all aspects of payrolls for clients while troubleshooting any issues and instructing them on the proper use and most efficient use of the programs. Proficient in excel and Microsoft word applications. I received many compliment calls on how thorough patient and professional while resolving their issues.

Reservations & Call Center Peppermill Reno 12/2007-09/2010 Book reservations for room reservations, wholesale reservations, airline tickets and show tickets. Answer guests questions or concerns. Negotiated rates and up sales of rooms while customer an array of hospitality services maximizing revenues. Help direct guests if a problem arises. Responded to telephone inquiries and reservation requests by explaining product and service options. Received and compiled needed information from customer. Provided appropriate and accurate hotel information by accessing data. Succeeded in capturing customers attention to promote the hotel and its services. Computed and recorded special room requests alerting front desk staff of special requirements to ensure guest's satisfaction. Campaigned to keep up-to-date on all local and hotel functions and services. Assisted with front desk clerk duties as required. Provided assistance to other hotel staff Maintained a pleasant and courteous professional behavior all the time. Remarkable experience in front office and reservations. Sound knowledge of general hotel practices, billing and credit card procedures. Proficient with Microsoft Office, Word documents, LMS screens, AS400 screens and multi-line phone systems. Ability to maintain reservation system and communicate verbally while following written and verbal instruction. Ability to be pleasant and patientn when handling more than one call at a time. Friendly, enthusiastic and ability to work under pressure. Handled a high influx of inbound calls within a dynamic call center environment. Managed and utilized multiple call center support applications to efficiently assist customers and agents. Accepted assignments with an open, cooperative, positive and team-oriented attitude. Utilized multiple call center support applications to efficiently assist customers and agents. Multiple recognitions for top sales awards and reservations up sells.

Shift Lead Blockbuster/Hollywood Video 08/2003-11/2007 Interface directly with customers to provide assistance and resolve problems. Kept product inventory, verify quantity and quality of rented, sold and received merchandise. Operated and maintained regester in professional manner. Stocked items and set up displays. Maintained up to date new releases and products. Signed up new memberships for customers. Open and closed store maintaining an awareness for security. Counted down registers, conducted banking deposits and withdrawals. Numerous top seller awards and outstanding performance awards. Trained other employees on store policies and upsell practices.

Family Owned Restaurant Renato, King of the Pizza 06/1986-06/2003 Provided customer service to include waitressing, billing, food, greeting and comments and concerns. Received calls for orders and reservations from guests. Conducted inventory controll along with ordering and conducting buisnesss with vendors. Provided a pleasant, professional and enjoyable environment. Interviewed, hired, trained, scheduled and assisted employees in operations of the business. Conducted all aspects of banking. Maintained security requirements such as monitoring survellance and opening/closing procedures

Education: High School Diploma (1995) Wilson High School

Contact this candidate