Sales Customer Service

Joseph Gaglio

Database program developer - Technology Gallery

PO Box 491 - Walled Lake, MI 48390

ab2pa3@r.postjobfree.com - 248-***-****

WORK EXPERIENCE

Database program developer

Technology Gallery - Walled Lake, MI - March 2010 to Present

Database Developer

ViaMetric - Austin, TX - November 2009 to March 2010

Developed primary database used in key operations of the business. Worked both remotely and on site.

IT Support Technician

Desktop Support, American Consulting Group - Cordova, TN - January 2009 to March 2009

Worked in a team setting updating staff computers performing Windows service

pack updates for the Nissan North American Technology Center. Responsible for updating and rebuilding

software packages working closely with IBM and Nissan

personnel. resulting in a smooth transition to the new operating system

Self Employed

R Gaglio Construction - Township of Chesterfield, MI - April 2007 to January 2009

Worked as a sub contractor for a construction company in the metro Detroit area

renovating old property to create new living spaces. Utilized my skills in electrical

work rerouting and adding new circuits, drywall, rough and finish carpentry.

Researched and executed the most cost effective internet service provider and utilized my computer

experience to design and create company web site.

Network Administrator

Foundation for Behavioral Resources - Augusta, MI - March 2006 to January 2007

Network administrator and database developer. This position allows me to be a

part of the development, function and use of the company's main database. Also

responsible for keeping the computer networks running in three business locations and troubleshoot any

hardware or software problems that arise. Also assist staff with the use of the company database and other

computer related issues

Part Sales

General RV - Wixom, MI - April 2004 to October 2006

In charge of retail and special order part sales and customer service. Assisted

customers in selecting products. Learned inventory and point of sale system.

Performed retail sales duties taking inventory and help maintain inventory.

Maintained product data on web site and responsible for online customer support.

Gained comprehensive knowledge of RV industry. Transferred to purchasing

department, responsibilities buyer for parts warehouse. Processed purchase orders and vendor

invoices.

Sales

Nu-Ad Inc - Eastpointe, MI - September 2003 to February 2004

Responsibilities included prospecting new business, creating and maintaining a

database of potential customers for Web Offset Printing

Computer Consultant

Technology Gallery - Walled Lake, MI - 1997 to 2002

Computer support, sales and database design:

Onsite assessment and diagnosis of operational needs for public schools,

educational organizations and private business. Development and implementation of database software on

Macintosh and PC platforms using FileMaker Pro.

Developed customized database solutions to improve workflow efficiency in a

variety of industries. Trained staff in the use of various commercial software and

Internet use. In addition, offered technical support for software and hardware, virus

cleanup, program setups and home computer networks. Responsible for all

administrative tasks, including buying/selling computers and peripherals, marketing and financial operations.

Network Administrator

Data Resource Management - Hartland, MI - 1993 to 1997

Developed database system for the phone company used to monitor the condition of critical key components.

Responsible for the creation, development and implementation of all necessary database programs for

company operations,

training of personnel, customer relations, inventory logs, maintenance of local area

computer network and administrative files. Marketing of computer equipment for several leasing companies.

Later transferred to manage the computer brokerage

division of the company.

Manager

Olson Anderson Company - Novi, MI - 1990 to 1993

Operated computer dealership (Novi, MI), provided sales and technical support for the educational market with

Apple, IBM and Compaq computers

Sales

Projections Incorporated - Ann Arbor, MI - 1989 to 1990

Sales of slide show productions and recording studio services

Sales

Lysinger Photographic - Troy, MI - 1987 to 1989

Sales of industrial photographic equipment and supplies. Provided product

knowledge to customers in the use and application of with Kodak, Agfa Gavart

Corporation, and 3M their products.

Slide Film Animator

Visual Services Incorporated - Bloomfield Hills, MI - 1985 to 1987

Responsible for the production of corporate slide shows and events. Later,

incorporation of computer graphics.

Slide Animator

The Marketing Connection - Detroit, MI - 1979 to 1985

Management of all photographic services including large format product and location photography. Performed

all necessary prepress services for print

production. Development of

innovative production techniques for the studio. Staff training. Planning with major

advertising agencies from concept to final production of corporate advertisement and slide shows. It included

concepts, design elements, story boards, production and sight surveying of location to best determine

necessary audiovisual equipment as well as actual staging of the event. Pioneered the use of animation and

special

effects for the studio using fully animated multi image corporate slide shows.

Became involved in the use of computer graphics using the Dicomed System for the creation of corporate

slide imaging.

EDUCATION

Lakeview High School - Saint Clair Shores, MI

SKILLS

Strong work ethics, PC and Macintosh, technology savvy, skills in photography and graphic arts, problem

solving, database administration, communication, positive can do attitude, listen and work well with others,

time management, good sense of humor

ADDITIONAL INFORMATION

Software / Hardware skill sets

Audio, Video, Music, FileMaker Pro database, file format exchange software, bar code,

Web browsers, OCR, MS Office, Page Layout, PDF, Utility & repair, Anti Virus

Build computers, knowledgeable of both PC & Macintosh computers, Digital cameras,

Can maintain and service computer hardware &peripherals, networks, printers, scanners.

Contact this candidate