Customer Service Manager

Resume

Jaideep Raval

*, ******** ******* **** *.G Hospital, Behind Punit Ashram Road, Maninagar,

Ahmedabad – 380008

Phone Number - +91-992*******

Alternate Number - +91-886*******

Email id: ab2okm@r.postjobfree.com

Objective:

A Challenging Career to work in a competitive atmosphere,contributing the best of my

abilities towards the mutual growth of the company and the individual,to attain maximum job

satisfaction as an individual.

Education:

Currently Pursuing Last Year Degree Hotel Management from DIMS Institute of Hotel

Management, (Ahmedabad) from June 2010.

Passed my Exam of H.S.C (12th) under The board of Gujarat Secondary and Higher

Secondary Education Board with 57.57%.

Passed my 11th STD from S.J.R College of Pre-university Bangalore, from The

Karnataka Board Of Pre-University Education.

Passed my S.S.L.C Examination from Karnataka Board of Education in Bangalore with

65%.

Skills:

Expertise in Using Microsoft Tools namely Word, Excel, PowerPoint, Outlook

Have a good accurate typing speed of 30wpm

Have good English-language skills both verbal and written

Capable of working under pressure and meet deadlines as scheduled with quality in work

Appointment Setting

Capable of taking care of customer service activities and also front office management

Computer Skills:

Microsoft Office tools namely Microsoft Word, Outlook, Excel, Access, Power Point and

usage of Internet Explorer.

Key Strengths:

Communication Skill:

I have excellent oral and written English-language skill. I am also familiar with

speaking other languages namely French and Spanish.

Organized:

I am very organized in my task and responsibilities assigned to me. This helps me to

do my work effectively and efficiently. I have been appreciated and given letters from

my senior managers for my organized efficient work.

Work History:

Motif India Infotech Pvt Ltd., - International Holiday Consultant and Business Development

Associate

Duration: January 2013 – Till date

Responsibilities:

Providing information about the international destination and offering the travel packages of

MakeMyTrip as per the customer requirement fulfilling their travel needs and also pitching for

sales as well as getting the docket converted

Prior to the above designation I have worked as Business Development Associate for

MakeMyTrip handling the Hotel Accounts and managing the rates for the hotels comparing the

competitors website

NCRDINC- Process Manager

Duration: January 2012 – January 2013

Responsibilities:

As an Process Manager I take up the coordination tasks like coordinating meetings of Client and

staffs. I was also responsible for maintaining daily office operations and maintenance of calendar

which would be referred by Board of Directors. I was also apart of other activities like invoice

checking, enrollment process, working on feedback of employees regarding changes in

organization like facilities needed, cafeteria arrangement, seating arrangement needed. I also

managed and took control of security issues and took care of security maintenance to the utmost

level which is very vital for an organization.

UNLD BPO Services Pvt Ltd - Team Leader

Duration: October 2010 – December 2012

Responsibilities:

As an Team Leader I took care of all the work related issues in the organization and was

responsible for taking care of the employee’s queries and feedback. I was assisting all the

activities of the Team Leader in the company. I also coordinated the training department for

effective training for employees which helped in continuous learning and there by growth of the

organization.

Accost Technologies- Customer Service Associate

Duration: August 2007 – April 2008

Responsibilities:

As an Customer Service Associate I assisted customer in activities to resolve their debts in the

organization. I was responsible for entering the data in database and thereby updating the record

for taking monthly reports which was used by Debt Management Companies.

Aegis BPO – Customer Care Executive

Duration: November 2006 – August 2007

As an Customer Care Executive I assisted customer regarding their queries related to

telecommunication usage for BPL Mobile service provider which was based in Mumbai. I was

responsible for handling the accounts of the queries of the customer if they faced issues during

their usage of mobile services

Azure International – Process Associate

Duration: March 2006 – September 2006

As an Process Associate I responsible for taking surveys for international companies related to

their products and identifying the sales growth in the best possible areas

Interests:

Surfing Sites for Educative Information, Traveling, Listening to Music, Watching Movies,

Read Fiction Books during Leisure and Playing Football.

Languages Known:

English, Kannada, Gujarati, Hindi and Tamil

References:

Name: Navshid Gandhi.

Company: NCRD INC

Designation: Director

Contact Number: +91-990*******

Name: Bhavanisingh Solanki

Company: Hello Infotech

Designation: CEO

Contact Number: +91-951*******

Yours sincerely,

Jaideep Raval.

Contact this candidate