Customer Service Sales
Resume:
renea knox
renea knox
liberty, ms 39645
Phone: 601-***-****
Cell: 601-***-****
E-Mail: *****.****@***.***
Career Overview
Results-driven Customer Services Representative with proven ability to establish rapport with clients.Highly enthusiastic customer service representative with 4+ years client interface experience.Motivated customer service representative with over three years retail experience in a fast-paced environment.
Friendly Sales Associate with over three years experience working in diverse retail and customer service environmenEnergetic and reliable Retail Sales Associate with 3+ years experience in a high-end merchandise environment.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Training development
Floor set design and visual displays
Store maintenance
Shipping and receiving
Telephone inquiries
Customer service
Invoice processing
Strong organizational skills
Listening skills
Creative problem solver
Strong organizational skills
Problem solver
Fast learner
Strong client relations
Energetic work attitude
Conflict resolution
Mediation
Adaptability
International sales support
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Sales
Consistently generated additional revenue through skilled sales techniques.
Product Promotion
Up-sold products and motivated customers to upgrade current product plans.
Product Sales
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Market Research
Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
September 1997
September 1997 to May 2011
air cruisers libtery, ms
shipping packing /rigging
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Communicated with vendors regarding back order availability, future inventory and special orders.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Assisted customers with store and product complaints.Assisted customers with food selection, inquiries and order customization requests.Maintained cleanliness and presentation of stock room and production floor.Cross-trained and provided back-up for other customer service representatives when needed.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Trained new employees by providing knowledge of specific store tasks and policies.Earned management trust by serving as key holder, responsibly opening and closing store.Maintained cleanliness and presentation of stock room and production floor.Resolved product/policy issues and shared benefits of new technology.Built long-term customer relationships and advised customers on purchases and promotions.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.Helped drive sales goals and achieve monthly quota figures.
Educational Background
1982 johnmashall high milwaukee, wi
3.19 math
High school diploma
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