Human Resources Training

Bennie Jackson

*** ******** ** ********, ** ***** 404-***-**** **********@*****.***

HUMAN RESOURCES GENERALIST

• Certified Professional in Human Resources (PHR ) with a 9-year HR career distinguished by

commended performance and proven results.

• Extensive background in HR generalist affairs, including experience in employee recruitment

and retention, staff development, mediation, conflict resolution, benefits and compensation, HR

records management, HR policies development and legal compliance .

• Demonstrated success in negotiating win-win compromises, developing teambuilding HR

programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

SKILLS

• HR Department Startup Staff Recruitment & Retention Orientation & On-Boarding

• FMLA/ADA/EEOC/WC Employee Relations HRIS Technologies

• Mediation & Advocacy Alternative Dispute Resolution (ADR) Training & Development

• HR Policies & Procedures Benefits Administration

• Organizational Development Performance Management

PROFESSIONAL EXPERIENCE

Mary Scott Nursing Center – Leading non-profit healthcare organization, employing over 130

professionals.

HR Director, 2012-2013

Supervisor of a three person team. Creates HR policies and procedures. Recruits and trains employees.

Designed new hire training curriculum and pre-post training surveys. Created group benefits databases.

Designs and conducts new hire orientation. Prepares and maintains employee files. Develops orientation,

training and incentive programs. Manages leave-of-absence programs and personnel records.

Administers benefits enrollment and programs. Handles all employee relation issues to include workers

compensation, dispute/conflict resolution, formal disciplinary actions, investigations, exit interviews, and

terminations. Processed and audited payroll for 130 employees.

Uni-Health Post Acute Care of Decatur – Leading healthcare organization, employing over 200

professionals.

HR Manager, 2009-2011

Worked with senior management to create HR policies and procedures. Recruited and trained employees.

Designed new hire training curriculum and pre-post training surveys. Created group benefits databases.

Designed and conducted new hire orientation. Prepared and maintained employee files. Developed

orientation, training and incentive programs. Managed leave-of-absence programs and personnel records.

Administered benefits enrollment and programs. Handle HR generalist workplace issues. Processed and

audited payroll for over 200 employees.

Key Results:

• Structured and implemented programs and policies in the areas of training, compensation

structures, benefits packages, incentives and new-employee orientation.

• Fostered a teamwork/open-door environment conducive to positive dialogue across the

organization. Personal efforts were cited as the driving force behind branch's employee-retention

rate of 75% within an industry where high turnover is the norm.

• Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages

annually at both the exempt and nonexempt level.

• Re-wrote employee manual covering issues including disciplinary procedures, code of conduct,

FMLA policy and benefits information.

• Coordinated the facilities formal performance review program.

• Revised job descriptions across all levels.

MedPlus – Provided IT support for healthcare and dental offices.

HR Representative, 2006-2008

Progressive Insurance – Provided IT support for major insurance company.

HR Representative, 2002-2004

Easylink Services – Provided email, domain name and outsourced IT services for small to medium sized

businesses.

HR Assistant, 2000-2002

Recruited and trained employees. Administered benefits, overseeing disciplinary action and managing

HR records. Coordinated health fairs to promote employee wellness and performed exit interviews.

Designed and conducted new hire orientation. Prepared and maintained employee files. Developed

orientation, training and incentive programs. Managed leave-of-absence programs and personnel records.

Administered benefits enrollment and programs. Prepared and maintained employee files.

Key Results:

• Trained management team on interviewing techniques and best practices, conducting

workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

• Devised creative and cost-effective incentive and morale-boosting programs (including

special events and a tiered awards structure) that increased employee satisfaction and

productivity.

• Reworked new-hire orientation program to include HR information and company resources .

EDUCATION & CERTIFICATIONS

American InterContinental University (AIU) (www.aiuniv.edu) Hoffman Estates, IL

Master of Education (M.Ed) May, 2007

Focus: Instructional Technology / Leadership of Education Organizations

Emporia State University (www.emporia.edu) Emporia, KS

Focus: Office Systems Management and the application of Information Systems

Bachelor of Science in Business (BSB) May, 1999

United States Army 1986-1989

Multichannel Communications Equipment Operator

HR Designations:

PHR (Professional in Human Resources), 2011

OF NOTE

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations,

leaves of absence, workers' compensation and workplace safety/security.

Affiliations:

Society for Human Resource Management (SHRM)

Computer Skills

• HRIS&HRMS, PeopleSoft, Lawson, ADP (Workforce Now), SAP.

• Applicant Tracking Systems-Zoho Recruiter, iRecruit, and OpenCATS

• Time Keeping Systems-KRONOS, Attendance Enterprise, and Time Clock Plus.

• MS Office (Word, Excel, Access, Outlook, PowerPoint & Publisher).

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