Customer Service Manager

REBECCA THOMAS

**** ***** ***., ********, ** ****6 H 818) 521

**** ab2m2b@r.postjobfree.com

Professional Summary

Ambitious, creative and motivated Business Professional who goes above and beyond basic administrative tasks and takes on multiple

projects at once. Excellent work ethic and strength in boosting company morale.

Skills

Professional phone etiquette Advanced clerical knowledge

Excellent communication skills Multi

line phone proficiency

Articulate and well

spoken Design development

Customer service

oriented Proficient in Autocad

Social media knowledge Adobe Creative Suite

Appointment setting Time management

Accounting familiarity Organized

Payroll Microsoft Office expert

Invoice processing Budgeting

Work History

Administrative Assistant/Office Manager 10/2012 to 05/2013

Mike The Printer V an Nuys, CA

C omposed and drafted all outgoing correspondence and reports for managers.

Oversaw inventory and office supply purchases.

Created company's first employee manual including training and development.

Processed accounts receivable and accounts payable.

Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

Reduced overhead by taking on more responsibility with creative and administrative projects.

Account Manager/Executive Assistant 05/2012 to 10/2012

Group M Engineers V an Nuys, CA

Created detailed expense reports and requests for capital expenditures.

Managed office supplies, vendors, organization and upkeep.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

P rocessed accounts receivable and accounts payable.

Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

Receptionist 11/2009 to 05/2012

Grosman Chiropractic W oodland Hills, CA

T rained new employees on multiple medical billing programs and data entry software.

Verified and created claim numbers by communicating with various insurance companies.

Processed accounts receivable and accounts payable.

Assistant/Coordinator 08/2007 to 09/2009

K9 Compassion C hatsworth, CA

Answered and managed incoming and outgoing calls while recording accurate messages.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Assisted with event planning, including associated travel and logistical arrangements.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Education

Bachelor of Science: Business Management Current

Fashion Institute of Design and Merchandising

Los Angeles, CA

Associate of Arts: Interior Design 2011

Fashion Institute of Design and Merchandising

Los Angeles, CA

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