Anne Casstevens Technical

Writer

Yadkinville, NC 27055 ab2los@r.postjobfree.com (336) 244-

2996

Performance Profile/ Performance Summary

Organized and goal-oriented professional, committed to contributing to organizational objectives in support of all teams

and divisions throughout the company. Works well independently as well as collaboratively. Skilled communicator adept

in writing, relationship building, and training. Possesses outstanding organizational skills with focus on quality and detail.

Performance Highlights

Excellent writing skills - Created documentation for new software detailing procedures and specifications,

developed training materials illustrating software functions in user friendly format

Established and maintained relationships with clients and subject matter experts within the company

Conducted one on one and group meetings with subject matter experts and clients to gather information for

continuing software changes

Performed quality assurance testing on updated software

Professional Experience

Writer/Editor, 2007 – Present

Wrote, edited, and revised book of essays

Collaborated on book of short stories and public speaking materials, assisting in editing and revising

Guest blogged

Implementation Support Specialist, The Data Center, Inc., 2006 – 2012

Created documentation and training materials for new software, using MS Word, Excel, PPT

Established and maintained relationships with clients and subject matter experts within the company

Worked in coordination with supervisors and team members to assist in the implementation of various projects

Teacher/ Instructor, details provided on request

Education

A.A.S. Information Systems Forsyth Technical Community College Winston-Salem, NC

M.A Liberal Studies Duke University Durham, NC

B.A. Special Education Converse College Spartanburg, SC

References available on request

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