Profile

Accomplished business administration professional with a solid record in

building successful client relations. Skilful in providing excellent

customer service to internal and external clients. Effective communicator

with an ability to juggle multiple priorities and details, while keeping an

eye on the big picture requirements.

Education

Fundamentals of Supervising and Management 2013

Cengage Online Learning, Calgary, AB

Business Management Certificate 2000

Centro Europeu Technical Institute, Brazil

Bachelor of Business Administration 1983

Faculdade de Administracao e Economia - F.A.E. University, Brazil

Work Experience

Human Resources Services

Alberta Government MA -, Calgary, AB 2013

. Conducting families assessments in regards to flood, assisting victims

who are applying to Disaster Recovery Program - D.P.R.

. Listen empathetically to around 10 clients a day, about their loss

during High River 2013 flood and providing reassurance of timely

government support.

. Accurately process applications forms, claiming for loss properties,

ensuring the appropriate compensation in provided for flood victims.

Human Resources Service 2013

City of Calgary, Floods Volunteer 2013

. Helped with administrative coordination of accommodation for emergency

evacuees of Calgary Flood.

General Manager 2012

Blu's Store, Bankers Hall, Calgary, AB

. Managed customer database, product updates and upgrades.

. Planed, directed and evaluated daily operations. Managed staff and

assigned duties.

. Recruited and trained staff.

Team Leader

The Urban Tea Merchant, Vancouver, Canada 2010 -2011

. Developed product stocking and inventory that produced additional sales

while reducing waste, resulting in increased profitability to the store.

. Coordinated special events to accommodate large volume of customers.

. Conducted facility safety inspections to make sure it complied with

health, safety, and environment standards.

Small Business Owner

Dot Baking Goods, Penticton, Canada 2010

. Oversaw allocation, distribution control, stock levels, and cost

compilation analysis.

. Generated marketing communication packages and managed customer

relations.

. Designed facility layout and coordinated stationary.

Sales Manager Rent a Car

Rent a Car, Brazil 2003-2004

. Managed business contracts to rent vehicle fleet.

. In charge of all customer relations aspect of the company.

Business Administrator

Marcio Bamberg - Headhunter, Brazil 2001-2003

. Communicated office policies, procedures and standards.

. Organized daily business operations, managed contracts and supervised a

staff of 4.

. Assisted owner with administrative tasks such as report writing, booking

appointments, presentations and client care.

Project Coordinator Radio Jovem Pan

Radio Jovem Pan FM, Brazil 1997-2001

. Managed promotion department, coordinating marketing campaigns and

special events.

. Effectively managed a team of 5 to meet business objectives.

. Coordinated client relations and provided customer services to comply

with a variety of requests. Liaised with the government and private

sectors.

Multi-unit Contracts Coordinator

TVA - Grupo Abril, Brazil 1994-1997

. Contract management with private and government clients.

. Directed sales, marketing and customer service operations supervising a

sales team of 30.

. Tasked to develop and implement a Customer Care program to over 100

staff.

. Managed office space use, assigned employee workspaces, managed employee

moves.

. Coordinated with movers, vendors, and personnel.

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