Sales Manager
Resume:
Bethlehem, PA 914-***-****
ab2lh3@r.postjobfree.com
m
Victoria Fairbairn
Work
Ethic Dynamic, results-oriented professional who is extremely dedicated to ensuring
the needs and expectations of clients are always met. Highly experienced in
managing tasks and events simultaneously in a fast paced environment.
Experienced in managing a successful catering department with a keen
attention to detail. Demonstrated a track record of hands-on leadership in
streamlining processes, managing costs and improving customer service.
Outstanding reputation for being flexible, passionate, and persistent in
fostering collaborative partnerships and resolving concerns to ensure a
successful business.
Education 1999 - 2004 Pennsylvania State University University Park, PA
B.A, American Studies
History Minor
Who's Who in American Colleges and Universities, 2002-2003
Professio October '11 - June '12 Aramark Catering at East Stroudsburg University
nal East Stroudsburg, PA
experienc Catering Director
e Planed and executed events ranging from small student groups to high profile
corporate conferences to major donors.
Developed and implemented strategic processes and procedures to improve
ordering, scheduling, sanitation, employee performance, client interaction,
and overall catering performance.
Reestablished client and customer relationships by taking a direct approach
to communicating, executing events, meetings, follow-ups, which built strong
customer relationships.
Increased training and development of hourly employees that achieved
operational excellence and consistently maintains high performance standards
and unfailingly delivers quality service
Successfully expanded services on and off campus through networking, word of
mouth, sales tactics, and establishing a positive track record to position
company for future business.
Worked with clients to keep events "fresh" and "extra special" by introducing
seasonal menu items, creativity, themed events, while keeping events
profitable.
Prepared catering sales forecasts, account status, completive assessment,
marketing plans, for upper level management.
August '09-October '11 Bon App tit at Wesleyan University
Middletown, CT
Catering Manager
Coordinated and oversaw internal and external catering events.
Worked with University Relations on all special University events including
Homecoming/Family Weekend and Reunion and Commencement Weekend.
Hired, trained, and scheduled catering staff, and was actively involved in
the development of existing catering staff in service techniques, menu
presentation, policies, and procedures,
Ensured successful operations of catering functions including labor cost
control, foods cost control and preparation, transportation, setup,
operation, and clean up of all events.
Responsible for all catering activities, books, plans & directed functions.
Handled menu development & costing as well as all marketing functions as they
relate to the catering department.
Scheduled staff following union guidelines and overtime wheel.
June '08- June '09 Hilton Hartford Hartford, CT
Convention Service Manager
Managed, coordinated and executed group assignments turned over by the Sales
Department.
Monitored all contractual agreements pertaining to meeting space, food and
beverage and special concessions.
Coordinated food, beverage, table arrangements, decorations, entertainment,
transportation, billing and any other required items.
Attended all required meetings including but not limited to Sales, BEO,
Resume, Credit, and F&B
Completely and accurately executed all catering requirements for convention
and corporate groups
Responsible for maximizing food and beverage revenues from assigned groups by
solicitation of affiliate business and up selling.
Effectively communicated to all hotel departments the information necessary
to successfully execute the group's needs while maintaining a positive client
relationship.
Made presence known to the customer during the entire event process and was
available to solve problems and/or suggested alternatives to previous
assignments.
Created, reviewed and revised Banquet Event Orders, Resumes, rooming lists
and VIP lists.
Managed Delphi and adjusted space in order to ensure maximum potential
revenue.
October '07-June '08 Holiday Inn Waterbury Waterbury, CT
July '07-October '07 Holiday Inn East Hartford East Hartford,
CT
Sales Manager
Solicited and developed new business based on out bound calls.
Continually targeted and prospects for new business through telemarketing,
individual creativity and innovation.
Maintained well-documented, accurate, organized and up-to-date file
management system in order to serve client and employer in the most
expedient, organized and knowledgeable manner.
Conducted research, surveys, personal investigation and studies market place
and territory in order to effectively capitalize on the hotel's strengths and
competitor's weaknesses and capabilities.
Conducted client site inspections for entire property
April '06- July '07 Tarrytown House Estate and Conference Center
Tarrytown, NY
Executive Meeting Manager
Solicited and developed new business based on out bound calls as well as
incoming requests.
Actively kept track of several proposals and requests for proposals on a
daily basis.
Met and exceeded quarterly sales goals over the last year.
Participated in several sales blitzes.
Participated in Daily business review meetings.
Responded to all correspondence from assigned areas and trace dates for
reworking and follow up.
Set-up and conducted client site inspections for entire property
Aug '04- April '06 Earlham College Richmond, IN
Assistant Director of Student Activities and Summer Conferences
Managed financial resources, within budget limits, by planning, developing,
and monitoring the Student Activities Board budget in accordance with College
guidelines.
Ensured that business transactions, contracts, income deposits, and expense
requisitions, complied with College procedures and regulations.
Promoted a positive image of the College by assisting the Director of Student
Activities in the planning, development, implementation, coordination, and
evaluation of major College-wide special events, and assisting with other
staff-initiated programs.
Served as advisor to the Student Activities Board, the Earlham Film Series
and the Yearbook.
During the summer months, coordinated all aspects of the summer conferences,
with the director, including such things as space reservation, catering,
security, housing and media resource needs.
Computer skills: Microsoft Word, Publisher, Power Point, Outlook and Excel.
Adobe Photo Shop. Delphi Multi Property, Aspire, SALT, EMS (Event
Management System), Catertrax.
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