Customer Service Sales

Johnnie L. Marshall ~ Email: ab2lga@r.postjobfree.com ~ Home: 303-***-****

Mainframe Technical Business Analyst ~ System Analyst ~ IT Specialist

Performance-driven professional with extensive Information Technology experiences seeking position with an

established market-driven company. Managed all technical aspects of project execution from proposal to

development to implementation. Advanced in computer troubleshooting and repairs. Expert in programming

concepts, several languages, and relational databases. Advanced in Microsoft Office (Access, Excel, Word,

PowerPoint, Project), Windows Movie live Maker, Windows DVD Maker, and Roxio. Willing to relocate.

Computer Knowledge and Skills

COBOL CICS DJMS-RC Project Management

JCL JHS DJMS-AC Software Design and Analysis

VSAM JES/2/3 Amdahl 370/MVS/XA Inductive and Deductive Reasoning

DB2 File-Aid Amdahl TSO/ISPF Complex Systems Analysis

IDMS Expediter HP MPE 3000 Critical Thinking

IDCAMS Netview FTP HP Turbo Image Fast Learner and Adaptability

Clipper Macromedia Flash Windows 7/Vista/XP Quality Control Analysis

Focus Debugging /Abend-Aid Microsoft Office Classroom Instructing and Training

Work History

Target March 2010 to Present

Assets Protection and Logistics Team Member - Worked as Door Guard, Flow and Instocks Team Member.

Responsibilities: Monitored and authorized entrance and departure of employees, visitors, and other persons to

guard against theft and maintain security of premises. Circulated among guests, patrons, or employees to preserve

order and provide customer service. Ensured the security of doors. Warned persons of rule infractions or violations.

Packed and unpacked items to be stock on shelves and stockrooms. Verified inventory computations by comparing

reports to physical counts of stock. Troubleshoot and investigated inventory discrepancies. Reconciled actual

inventory with reports. Stored items in an orderly and accessible manner on shelves and in stockrooms in

compliance with requirements. Managed at risk products and ensure first-in first-out rotation.

Accomplishment: Maintained Target’s Best Practices standard of services contributing to the overall sales goals.

Best Buy November 2007 to January 2008

Computer Technician - Worked as an in-store computer technician.

Responsibilities: Conversed with customers to determine details of equipment problems. Used proprietary software

to diagnose computer problems. Reassembled machines, reinstalled software programs or adjust settings on existing

software in order to fix malfunctions. Advised customers concerning equipment operation, maintenance and

programming. Installed and configured new equipment, operating software, and peripheral equipment. Maintained

records of equipment maintenance work and repairs.

Accomplishment: Maintained the company’s high standard of services contributing to the overall sales goals.

Community College of Aurora October 2003 to October 2009

Adjunct Computer Instructor - Taught Windows Operating Systems, Microsoft Office (Access, Excel, Word),

Flash, Technology for Career Development, and Keyboarding.

Responsibilities: Managed course curricula, syllabi, homework assignments, content, materials, and handouts.

Prepared and delivered lectures. Initiated, facilitated, and moderated classroom discussions. Supervised student’s

laboratory work. Evaluated students’ grades, class works, laboratory works, and assignments. Composed,

administered, and graded examinations. Maintained student’s attendance record, and grade. Maintained regularly

schedule office hours to advise and assist students. Designed and maintained Workforce Department Essential

Computer Skills Assessment. Administered and analyzed the Essential Computer Skills Pre and Post Assessments.

Report the findings.

Johnnie L. Marshall ~ Email: ab2lga@r.postjobfree.com ~ Home: 303-***-****

Accomplishment: Over 95% of students who successfully completed the program proficiency test scores increased

from one to three letter grades.

SoEasyWebcenter.com January 2000 to December 2011

Market America Independent Distributor - Assisted small & mid-size businesses on obtaining online presence.

Responsibilities: Recruit, train and supervise small sales organization and development groups. Consult, mentor,

train, and assist Web site owners on how to market and maintain their web sites. Design and develop web sites.

Market hosting services and domain name registration for small and medium sized businesses. Design and build

web sites using content creation tools, management tools, and digital media. Perform or direct web site updates.

Write, design, or edit web page content, or direct others on producing content. Analyze user needs to determine

technical requirements. Resolve customer complaints regarding sales and services.

Accomplishment: Saved customers thousands of dollars on development, maintenance, & marketing cost per unit.

DOD DFAS Defense Joint Military Pay System August 1994 to August 2001

IT Specialist - Worked as Technical Project Officer and Systems Analyst (GS-334-12)

Responsibilities: Managed and lead technical system change projects. Analyzed systems concepts, specifications,

trouble reports, and customer work orders for impact. Gathered information for research, development, and for

modification. Managed technical release schedules, prioritized projects, and requested adequate resources.

Determined the necessary programming designs and techniques. Develop, collected and compiled financial

estimates for project staffing hours for business control planning. Conferred with managements and/or customer

representatives to ensure adherence to budget, schedule, and scope. Designed specifications and complex

documentations for systems. Briefed management, programmers, and functional customers in meeting, by

telephone, e-mail, or in person to report status. Provided management, other analysts, programmers, and customers

with training and assistance. Documented, coded, test, debugged, and implemented complex programs.

Accomplishment: Over 95% of assigned projects were completed on time and under budget resulted in receiving

awards and notable achievements for outstanding technical and business analytical ability and project management.

Awards

Special Act Award December 1, 2000 to January 30, 2001

Outstanding contributions to DFAS for outstanding analytical ability, superior project officer, analyst, and primary point of contact

for several critical reserve pay subsystems.

Special Act Award October 1, 1999 to January 1, 2000

Outstanding contributions to DFAS, for support of the Y2K preparation at the Denver Center

Special Act Award July 6, 1999 to August 2, 1999

Outstanding contributions to DFAS and for helpfulness and assistance to the Millennium Readiness Inspection effort

Certificate of Appreciation April 1, 1997 to June 1, 1999

Outstanding contributions to DFAS for corporate effort for plan, develop, manage, design, programming, and test of DJMS-RC

Navy software

Special Act Award January 1994 thru December 1998

Y2K Certification of DJMS-RC

Professional Development

DFAS-FSO Leadership Seminar Indianapolis, Indiana

Certificate of Achievement for successful completion of Leadership Seminar

IT Specialist Upward Mobility Training Denver, Colorado

Defense Finance and Accounting Service OTJ Training Program – 3 years covering

all aspects of Computer Concepts and Applications

Education

Livingston University (Now the University of West Alabama) Livingston, Alabama

Bachelor Science (BS): Business Administration

Johnnie L. Marshall ~ Email: ab2lga@r.postjobfree.com ~ Home: 303-***-****

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