Project Manager Quality Assurance

Deena Williams

**** ******* *****

Troy, Michigan 48084

ab2ldo@r.postjobfree.com

813-***-**** – mobile

Work History

Flagstar FSB, August 2012 – present

Quality Assurance Manager

- Development and maintenance of policies and procedures for review and acceptance of residential real

estate loans as qualified collateral to secure loans

- Assurance compliance with all FHA, FHLMC, FNMA, GNMA program policies and procedures as

outlined in the guides, agreements and contracts

- Work with all department managers, employees on mortgage compliance audit objectives

- Provide quality control reports of findings and recommended actions.

Altisource Portfolio Solutions (Various Banks) - 6/2010 – 7/2012

Consultant – Senior Project Manager

- Review nationwide loans for accuracy with regards to Foreclosures/Loss Mitigation, HAMP/HARP

MHA modifications with regards to the Office of the Comptroller of the Currency nationwide project

- SME (Subject Matter Expert) of Nationwide (State to State) foreclosure guidelines/document

requirements with regards to all deeds, first legal actions, restart, redemption, etc

- Train new team members on the review testing process as well as quality assurance review

- Quality Control and forensics review on all tests run for accuracy with regards to document retrieval, all

modification program underwriting guidelines were met and maintained throughout the foreclosure/loss

mitigation process, any misrepresentation to the customer, etc.

- Maintain productivity requirements while encouraging and developing team to continue to focus on

accuracy as the most important key to the project

- Facilitate meetings, training seminars, between small and large groups of all levels of employees and

investor representatives involved in transition to state side and offshore staffs for the largest national

financial/banking institutions in the United States.

- Responsible for Quality Control/HAMP/HARP evaluation of all REO, short sales, with regards to

Marketability, Escalations, Comps, Curative claims and claims processing.

- Responsible for hiring, training, developing staff for various locations throughout the US and India.

- Managing a staff of 20-30 Settlement Coordinators, Document Control, Deed Desk staff through the

transition to out of state location.

- Developed all training manuals, training documents, materials and delivery of same.

- Responsible for managing the Settlement Services, Deed Desk Staff while boarding many assets from

new REO investors (the largest national financial/banking institutions in the United States).

- Management of all HUD approval, Escalations, closing functionality, document control, seller deed and

closings document execution fall under my purview.

Shapiro and Fishman

Senior REO/Foreclosure Specialist 2/2010 – 6/2010

- Working closely with clients: to include FNMA/FHLMC on closings, examining, abstract and clearing

title in order timely closings.

- Review foreclosed loans, evaluated and confirms they were processed in accordance with all regulations

(HAMP/HARP, BAC Proprietary and other guidelines).

- Responsible for examining the contracts received are properly written and executed. Responsible for

ensuring any foreclosured loans issues are relayed to each department (processing, HOA division,

Appraisal, attorneys), as well as communication with all parties involved with the foreclosure and

closing process.

- Working closely with attorneys, FNMA/FHLMC analysts, Asset Managers, RE Brokers, to ensure that

the process from Lis Pendens thru Certificate of Title (Foreclosure process) is completed.

- Extensive experience in many aspects of title/REO/Foreclosure process: examination, closing,

processing, preparing HUDS, closing/legal documents, working closely with Foreclosure attorneys,

Bankruptcy attorneys, completing claims review.

First American Title Corp 1/2000 – 12/2009

Senior Escrow Agent (licensed) – Branch Manager, Vice President, Partner

- Responsible for communicating with clients (realtors, buyers and sellers) their needs in order to

get to closing in a timely fashion.

- Prepared closing packages from lender, HUD 1 Statements, title docs

- Delivered “closing package” and communicated the documents for the

buyer/seller/realtors/brokers

- Responsible for mini projects to assist in centralizing the “Branch of the Future, to offshore

location.”

- Making preparations to open new title office (meeting with underwriter(First American Title),

choosing software, building client base)

Responsible for hiring, training (cross-training), reviews and development staff consisting of

- Identify, prospect and develop new relationships. Maintain existing relationships. Increased

branch sales/closings consistently every year.

- Operations, Closings and processing, closings and disbursing. Closing 100 per month

personally, as well as overseeing the closings for the branch. Prepared Settlement Statements,

title closing docs, deeds, private notes and mortgages for conforming/non-conforming, FHA/VA

loans.

Licenses

Florida Escrow/Title Agent

Notary Public/Florida

Education

University of Tampa

Computer Skills

Fluent in Microsoft Office applications, Outlook,Quicken, TitleSoft, FAST, ATIDS, Closer’s Choice,

DoubleTime, Attorney’s Fund Title Software, LIS, LPS, ResWare, RS, RR, CIS, MERS, PACER,MSP

CITRIX portal services through to acquired investor software including but not limited to JP MORGAN

CHASE, Goldman Sachs, Litton, and HSBC, All AUS Systems (DU/LP), FHA Connection

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