Manager Sales

Deirdra E. Gross

*** ****** ******

Pittsburgh, PA 15227

Home: 412-***-****

E-mail: ************@*******.***

Summary: Broad background in management including extensive experience

in recruiting and human resources, business analysis,

development and management, training, sales and marketing.

Employment: Staffmark February 2012 to December 2012

Technical Recruiter

. Full life cycle recruiting and on-boarding (I-9s, W-4s,

background checks, drug screening, etc.) on both a

national and local level.

. Recruiting, screening, interviewing, salary negotiation

and placing candidates for IT, Engineering, Accounting

and Light Industrial positions

. Applicant Tracking systems used: PeopleSoft and cBiz

. Extensive use of Vendor Management Systems (VMS)

. Utilizing Social Media such as LinkedIn, Facebook,

Twitter and many other sites for networking and referral

sources

. Candidate searches and job postings via Dice, Monster,

CareerBuilder, BranchOut as well as using Google search

engine

. Prepare resumes and candidates for presentation to

clients

. Debrief both candidate and customer company after

interviews to determine job fit or match

MAKK Strategies August 1999-June 2007,

August 2010 to February 2012

Founder/Personal Productivity Consultant

. Provided Organizational and Time Management training for

residential, small/home office, and corporate clients

. Developed and conducted workshops and seminars on a

variety of Productivity topics

. Used Process Improvement and Redesign techniques and

DMAIC toolkit such as time studies, ratio delays and

management tools in conjunction with professional

organizing philosophy to improve efficiency and time

management of all clients

. Provided objective third-party analysis to businesses to

give an unbiased view of company strengths and

weaknesses

. Analyzed company operations and financials, interviewed

key employees and reviewed goals and objectives to

provide companies with recommendations on how to improve

business operations and increase productivity

. Provided training on recommendations to key employees

. Handled day-to-day operations such as marketing, sales,

project creation and tracking, budgeting,

bookkeeping/payroll and all administrative duties

including correspondence creation and distribution,

maintaining databases and mailing lists

. Recruitment, salary negotiation and training of

employees and interns

. Created marketing materials such as brochures, mailings,

e-newsletters and print newsletters, press releases as

well as designed and built own website

. Business plan and Marketing plan development for both my

own business as well as clients.

Greater Pittsburgh Community Food Bank June 2007-August

2010

Volunteer Coordinator

. Recruited, orientated, placed and supervised volunteer

workers-doubled the number of volunteers

. Provided direction, coordination, and consultation for

all volunteer functions within the Food Bank, with a

particular focus on special events and clerical tasks

. Provided facility tours to potential volunteers and

community members

. Represented the Food Bank at speaking engagements,

volunteer fairs, school functions and other

community/organizational events

. Acted as Volunteer Outreach Liaison for existing and new

partner agencies

. Assisted with sponsorship solicitation

. Maintained and trained individuals on how to use and

update Volunteer Database

. Responsible for planning, set-up, catering and clean up

of volunteer events

. Promoted organization and events through social media

outlets and email blasts

eJiva (formerly Emplifi, formerly Mastech) March

2000-March 2001

Project Resource Manager

Integral Strategies, Inc. February 1999

to March 2000

Resource Manager (promoted from Technical Recruiter

after 3 months)

PEAK Technical Services, Inc. October 1997

to October 1998

Technical Recruiter

. Supplied technical personnel to clients in the

Information Technology, Engineering, Automation and

Design fields

. Negotiated labor rates with potential candidates to

insure profit margins of 15% or higher

. Managed applicant tracking system to provide for update

of consultant's skills and resumes in a central Resource

Knowledge Repository- tracked what job consultant is

currently on, when consultant is coming off project,

what training consultant has done, and when consultant

is available for placement

. Directed available resources to open requirements for

projects to ensure each project is properly staffed

using the guidelines agreed upon by Account Managers and

clients

. Supervised the Resourcing Team

. Researched and qualified contracting companies-

determining strengths, weaknesses, staffing levels and

skill sets using tracking forms that I created

. Performed presentation of company background to

potential candidates and conduct candidate interviews

. Developed the internet recruitment strategy for the U.S.

recruiting division by researching resume databases and

advertising forums on the web

Pancoast Temporary Services November 1996 to

October 1997

Administrative Assistant (Temporary assignments)

Analyzed and prepared reports on financial research for a corporate tax

department

DeWolff, Boberg and Associates, Inc. June 1996 to

November 1996

Bell & Company

August 1995 to June 1996

Management Consultant

Designed and implemented schedule controls to analyze and set suitable

staffing requirements

Training - developed training modules and taught proactive problem solving

and supervisory skills

Established department development - planning, logistics, work flow, and

reporting tools

Conducted an analysis of the client's daily operations through the use of

service studies, ratio delays, time diaries, and other interrogative

procedures

Designed concise management tools such as job specific variance reports and

summaries, method changes, and daily status reports to correct the

operational problems discovered during the analysis; we then trained client

management and supervision to apply these tools on a daily basis

Created business proposals and participated in negotiation of terms of

agreement

Savings to client through development and installation of new management

system: $300,000+ annually, which resulted in a 3 to 1 return on

investment for the client

Giltspur ExpoServices/USA

January 1995 to August 1995

Account Manager (Long-term temporary assignment)

Retention of 95% of clients through follow-up/customer service calls which

resulted in additional sales commitments and add-on sales

- constituted $2-3 million dollars worth of

maintained business

Generated new sales leads through direct phone solicitation

Prepared cost estimates to be presented to clients for sales approval

Assisted manager with expanding new business development

Maintained client database and trade show library

Languages by Nicole, Inc.

September 1993 to August 1994

Vice President (Promoted from Office Manager)

Recruited, trained, and supervised a staff of forty+ employees

Coordinated all Human Resources functions - Payroll, benefits, and employee

database

Negotiated and administered purchasing agreements and contracts

Directed corporate finance - regulated expenses, prepared cost estimates,

and established the annual budget

Handled all Accounts Receivable/Accounts Payable

Sales-cold calls, on-site appointments, contract signing

Designed and implemented a new advertising/marketing campaign

Part Time Work:

DDI (Development Dimensions International) June 2001-May

2008

Flex Assessor/Candidate Coordinator (Part-time

evening work)

. Scheduled candidates for a host of testing for DDI

client

. Conducted behavioral assessment interviews

. Complete participant reports by writing or selecting

descriptive text, assigning and/or reviewing final

ratings for accuracy, and proofing all tailored data

. Conduct Targeted Selection interviews, on the telephone,

in conjunction with other assessment system components

Education: The Pennsylvania State University

Industrial/Organizational Psychology, Bachelor of Science

(Business option)

Minor in Business Administration

Personal Data: High level of profiency in Microsoft Office applications

-Word, Excel, Outlook, Publisher and PowerPoint

Proficient in various Project Management applications such

as MS Project

Proficient in Social Media platforms such as Facebook, Twitter,

Linked In,Fast Pitch and NING

Proficient in other social platforms such as blogging, webinars,

podcasts and YouTube

Proficient in email marketing programs such as Topica, Convio,

Constant Contact and Vertical Response

Proficient in Visio

Proficient in Quickbooks

Proficient in various applicant tracking systems such as EZ Access,

cBiz, Peoplesoft and VolunteerWorks

Proficient in Sharepoint

Typing skills: 50+ words/minute, 99% accuracy

Classes in HTML

Awards: 2005 Pennsylvania Best 50 Women in Business Award

Recipient

2005 Fast Trackers Award Recipient

2004 NAWBO Member of the Year Award

Organizations:

. National Association of Women Business Owners (NAWBO)-

Past President

-Oversaw all strategic and tactical plans of the

organization

-managed committees to ensure timely completion of

all milestones

-obtained sponsorships (in-kind and monetary)

-creator/content editor of the organization's

monthly newsletter

-Chair of the Make the Connection Awards Committee

(three years in a row)

-planned and managed all facets of the Make the

Connection Awards program from start to

completion

. Entrepreneurial Thursdays

- co-founded the "Women's Business Alliance"

Night

-frequent expert guest panelist/co-host

. Toastmasters- Past VP of Membership

. Team 100 Virtual Networking-Co Founder

. Women's Business Network-Past Chapter Chair

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