Dharmendra Dangi

Koregaon Park, Pune, India

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Contact No: +918********* eMail:

ab2k31@r.postjobfree.com

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PROFESSIONAL SUMMERY

> Working as Siebel CRM Technical consultant with 5 years of Siebel CRM

experience in Serene Software India.

> Previously worked with Accenture Services India and Fujitsu Consulting

India.

> As a Techno - Functional Consultant has hands on experience in various

CRM functional areas ranging from Public Sector, Order Management,

Marketing, Call Center, Sales and Loyalty.

> Has implementation experience in various industry like Consumer Goods

and Services, Media, Communications and Banking

> Accomplished professional with expertise in Siebel EAI, CSW, CTI,

eMail Integration, OBIEE, Smart Scripts, EIM and worked in the areas

of Implementation & Development, and Maintenance and Support.

> Hands-on experience in trouble shooting, performance tuning, writing

technical specifications from functional design specifications

> Working knowledge of Oracle Policy Automation.

> Experienced with Sustain Activities like Go Live Support and

production Support.

> Experience in leading the Team to deliver the solutions without

breaching the SLA's in Implementation and Sustain process.

> Extensive experience in analyzing complicated business process and

creating functional and technical specification.

> A result oriented approach with a good proven track record with

excellent interpersonal and good communication skills with proactive

attitude and leadership qualities.

TECHNICAL SKIILS

Siebel: EAI, CSW, CTI, eMail Integration, OBIEE, Smart Scripts and EIM

Programming Language: C, C++

DBMS: SQL Server 2000/2005, MS Access, Oracle 10g/11g

Web Technology: Java, HTML and XML

Operating System: Windows NT, Windows 95/98/2000/XP/Vista/2007

EXPERIENCE SUMMERY

Serene Software India, experience summary (3rd SEP 2012 to till date):

1. Project: Mason Company, US (Jan'13 to till date)

Description: The project has three modules which are implementing from

scratch. Currently requirement gathering & Initial POC phases are

going on for all the modules. The implementation has Marketing, Order

& Pricing and UCM modules.

The client has various channels to sell their in-house products

through online, fax, call and postal.

Role:

o Leading a module for marketing.

o Handling the client interactions for requirement gathering

phase.

o Working on POC for client demo on various customizable

functionalities.

o Also involve in product management activities (solution

designing as per the requirement)

Team Size: 40

2. Project: Big Air Studio, US (Sept'12 to Dec'12)

Description: The client is one of the leading company for movie

distribution in US. The implemented application has three modules,

Marketing, Loyalty and UCM.

Siebel implementation is integrated with social sites to get data

through UCM. UCM is first entry point in Siebel to get the data from

the various social sites.

Role:

o Worked in Marketing and Loyalty modules.

o Handled client interaction, requirement gathering and

development activities.

o Worked on various Siebel out of box functionality including

customized contact/prospect - coupon association &

contact/prospect - response mechanism

o Also handled OBIEE development activities.

Team Size: 6

Fujitsu Consulting India, experience summary (15th JUN 2011 to 31st AUG

2012):

3. Project: Government Unit - Abu Dhabi, Fujitsu Pune/Abu Dhabi (Jan-2011

to Present)

Description: The Siebel Public Sector application for Case and

Services Management helps client to manage its Case and Services

records efficiently. The Application has been integrated with .Net,

Java, BPM etc systems through ESB middleware. The application is also

integrated with another CRM system to synchronized real time case

management records with attachments.

Three modules implementations, one CTI and two integrations are going-

on. I have been involved with Client for CTI technical implementation

discussion (Architecture discussion, CTI - Avaya implementation

features etc).

I also have been involved in Client discussion, feasibility of

implementation, technical document preparation, technical

implementation and end to end testing for the integration modules.

Role:

o Handled Functional part for CTI and Integration modules.

o Done the technical implementation for the integration modules.

o Involved in technical feasibility for implementation of all the

three modules.

o Given presentation on CTI - AVAYA features to client.

o Handling the client meetings for the modules.

o Also handling four junior resources to complete the works related to

the modules.

Team Size: 5

4. Project: Government Unit - Abu Dhabi, Fujitsu Pune/Abu Dhabi (June-

2011 to Nov-2011)

Description: Description: The Siebel Public Sector application for

Case and Services Management helps client to manage its Case and

Services records efficiently. The Application has been integrated with

.Net, Java, BPM etc systems through ESB middleware. The application is

also integrated with another CRM system to synchronized real time case

management records with attachments.

I had been involved in CRM-To-CRM integration from requirement

gathering to implementation. I also handled technical E2E testing.

Role:

o Handled requirement gathering and design phase for integration.

o Handled the technical implementation of integration parts

o Also involved in configuration and script changes.

o Implemented SLA business service as per the client requirements

o Handled many performance issues related to integration and CSW.

Team Size: 3

Accenture Services India, experience summary (28th AUG 2008 to 13th JUN

2011):

5. Project: UK client, Accenture Mumbai (Nov-2010 to June 2011)

Description: Siebel 8.1 Public Sector Application is integrated with

Oracle Policy Modulation (OPA), BPM and Integration Backbone (IB)

modules to manage and update claim details of the customers. During

records creation in Siebel through interfaces also uses the eMail

Integration and Assignment Manager for assigning records to suitable

agents and performs some business related activities.

Role:

o Doing Siebel development in Siebel 8.1 Call Center

o Working in Siebel EAI and eMail Integration.

o Involving in Technical Documentations.

o Also working in Performance issues.

o Team Size : 25

6. Project: UK client, Accenture Mumbai (Jan-2010 to Nov-2010)

Description: Siebel 8.1 Public Sector Application is integrated with

Telephonic Identification and Verification (TIDV), BPM, Integration

Backbone (IB) and Customer Information System (CIS). The Siebel CTI

implementation includes Assignment Manager and eMail Integration.

Role:

o Did Siebel development in Siebel 8.1 Call Center.

o Worked on Siebel CTU implementation.

o Also worked on Siebel Workflow, Smart Script, Configuration &

eScript.

o Also involved in Technical Documentation.

o Worked on Siebel Workflow & eScript Performance issues.

o Also did some integration works.

o Team Size : 18

7. Project: Leading CGNS Corporation, Accenture Bangalore (Oct 2008 to

Dec 2009)

Description: Siebel 7.7 eBusiness Application was implemented to

provide multilingual Business functionalities. In the application, by

Siebel vanilla and eScript customization provided the required

business functionalities.

o Did Siebel development in Siebel 7.5

o Worked on Siebel Configuration & eScript and Workflow.

o Worked on Siebel ICM module.

o Worked on PL/SQL

o Handled client interaction.

o Also worked on Siebel eScript Performance issues

o Team Size was 14

8. Project: Accenture Internal Projects, Accenture Bangalore (Aug 2008 to

Oct 2008)

Description: VBA based Excel tools were created to provide Add-On

functionalities to Siebel. IMPEX, LLD, VSS integration with Siebel and

Script Analyzer were implemented.

IMPEX: Automate the Import and Export of Siebel SIF files. The tool is

compatible with all version of Siebel.

LLD: Provide the low level description of Siebel configuration objects

that helps to analyse the changes of objects.

VSS Integration with Siebel: Integrate the Siebel with Microsoft VSS

software to maintain track record of Siebel Object changes.

Script Analyzer: Profile Attribute and Siebel eScript details

provider tool.

Role:

o Worked on VBA to develop these tools.

o Also worked on Documentation and Testing of these tools.

ACADEMIC DETAILS

. Completed 12+4 years of education.

. Completed Bachelor of Engineering in Computer Science & Engineering

from Shri Vaishnav Institute of Technology & Science in 2008.

RECOGNIZATION & EXTRA-CURRICULAR ACTIVITIES

. Recognized by Asterix award in Fujitsu Consulting India.

. Recognized by Star Performance Award from Senior Executive in

Accenture.

. Successfully submitted two tools (IMPEX and sPAL) to Accenture Asset

Library.

. Recognized by Capability Lead for internal Projects in Accenture.

. Recognized by Team Leads for building technical capability in

Accenture.

. Worked for Accenture NGO Programme as a volunteer.

. Given presentation on "Client Value in CGNS Industry" in Accenture.

. Also participates in sports activities.

PERSONAL DETAILS

DOB : 19 October, 1985

Gender : Male

Marital Status : Single

Language Known : English, Hindi

Secondary Email Id : ab2k31@r.postjobfree.com[pic]

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