Customer Service Manager

Location:

Posted:

July 24, 2013

Mitchell M. Mazoch

830-***-**** *******@*******.***

EDUCATION

Training Division, Emergency Training Center Crowley, TX December 2011

Basic Fire Suppression

ITT Technical Institute San Antonio, TX September 2012 - Present

Associate of Applied Science Degree Drafting and Design Technology

Expected Graduation Date: June 2014

Revit/AutoCAD/Inventor/Sustainability in Design/Building Information Modeling/Parametric

Modeling/Materials and Processes in Design/Rapid Visualization Techniques

PROFESSIONAL EXPERIENCE

United States Army January 2006 - Present

Unit Armorer

• Perform proper cleaning, repairing, troubleshooting, disassembly/reassembly of various weapons

• Responsible for physical security of the vault/building/weapons/paper work/personnel

• Tracked all incoming/outgoing weapons and sensitive items kept in highly secured vault

Combat Engineer

• Direct and assist in the operation of engineering wheeled or tracked vehicles

• Conduct operations that include route clearance of obstacles and rivers

• Construct fighting positions, fixed/floating bridges, obstacles and defensive positions

Foreign Service “Operation Iraqi Freedom”

• November 2007 - February 2009 (Campaign Stars Awarded: Iraqi Sovereignty and Iraqi Surge)

• Performed route clearance operations for Coalition Force convoys

Mountain Breeze Campground May 2001 - Present

Assistant Manager

• Maintain quality service by enforcing quality and customer service standards

• Supervise employees and report daily activities to the manager

• Prepare tasks for employees to maintain the campground and shuttle vehicles

HONORS and AWARDS

Highest Honors Awards - ITT

Perfect Attendance Certificate - ITT

Eagle Scout - Boy Scouts of America

MEMBERSHIPS AND AFFILIATIONS

American Drafting Design Association – Student Chapter Vice President 2013 - Present

Veterans of America 2009 - Present

National Eagle Scout Association 2001 - Present

VOLUNTEER EXPERIENCE

Bastrop County Emergency Services District 1, Cedar Creek, TX

National Scout Jamboree - Assistant Troop Leader, Washington, DC